NineLife Philippines Reviews 27

TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

The fact that the company sent another order of Whipped Cream when I said the first order wasn't cold when I got it. That wasn't really necessary but was very generous. Thanks Steve

Rated 5 out of 5 stars

Received the product on time as promised. Had changes on the order due to unavailability of the first choice. They reached out to me immediately via email and asked if they could replace my order... See more

Rated 4 out of 5 stars

I have been a faithful Nikken magnet user for many years. I have relied on it whenever I feel muscle pains. It is my "go to" for relief: I have Nikken warmer that I use when my knees hurt (my husba... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS SITE IF YOU IF YOU NEED YOUR ITEMS ON TIME!!!! I Ordered chest support in Feb 9 2023 until no Mar 7 2023 the shipment is still in US. The delivery is not clear that they will us... See more

Company replied

4.0

Great

TrustScore 4 out of 5

27 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Responsive and Professional

Stefan was very responsive. NineLife also made me felt they understood the urgency of my need for the product that I bought. I was kept updated with the delivery and status of the product.
A bit of a hiccup was on the side of the courier but NineLife intervened timely to get the product delivered as scheduled.

15 December 2025
Unprompted review
Rated 4 out of 5 stars

The product was exactly what I needed…

The product was exactly what I needed and ordered. It was in excellent condition, regardless of the arduous journey it had to endure. It was easy to order the product and the tracking ability was an added bonus - to know where it was!

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Useless products


This company offers useless products as you cannot send back samples to their laboratory in the U.S. per new customs regulations. They do not inform Philippine consumers that you have no way of sending your samples back either by post or courier.

The products also take too long to arrive. This is rip off and a scam. Buy at your own risk.

Below info can be verified online and is evidence that as early as September, 2025, all couriers and the postal service stopped accepting parcels going to the U.S.:

* MANILA, Philippines — The Philippine Postal Corp. (PHLPost) has suspended all mail and parcel services from the Philippines to the United States, citing new US customs rules that ended its long-standing duty-free exemption on low-value goods.

The halt, announced in an advisory posted on social media Tuesday, September 2, applies to all postal items bound for the US that were accepted beginning August 22.

Customers who lodged shipments during this period may request retrieval and refunds by submitting the required documents, PHLPost said.

* Many couriers and postal services, particularly in Europe and other countries, have temporarily stopped or restricted shipping to the U.S. since September due to new tariffs that went into effect on August 29, 2025. This suspension was a reaction to the U.S. ending the $800 de minimis tax exemption, which made it difficult for many international carriers to manage the additional paperwork and costs.

These information were withheld by the merchant, Ninelife. Otherwise, I would not avail their services. Take note that I have tried shipping through DHL, FedEx, Philpost, LBC to no avail. All refused to accept the parcel containing swab samples.

Ref #: NL-PH-#P886260060

19 November 2025
Unprompted review
NineLife Philippines logo

Reply from NineLife Philippines

Hi Martin,

I apologize for the inconvenience regarding your Order. We’re reviewing the situation and appreciate your understanding.

I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread.

We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Regards
NineLife

Rated 5 out of 5 stars

Worth it

Hi, Thank you for the smooth shipping. I received the item and I will definitely purchase again in the near future.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

All's well that ends well!

The items arrived in good time. The packaging was good. The time to get to my destination was all in good time. The products arrived in good condition. All good! What's there not to like?

9 October 2024
Unprompted review
Rated 3 out of 5 stars

Delivery time was quite long

Delivery time was

19 September 2024
Unprompted review
NineLife Philippines logo

Reply from NineLife Philippines

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 4 out of 5 stars

Delivery of parcel

I was promptly assisted by the company with regards the shipping of my parcel. My package also was neatly packed and promptly delivered.

31 July 2024
Unprompted review
Rated 1 out of 5 stars

BAD PRODUCTS DO NOT BUY

SOME OF THE PRODUCTS THAT I RECEIVED WAS WRONG AND SOME WAS EXPIRED!!! NEVER BUY FROM THIS HORRIBLE SHOP AT ALL! THEIR SHIPPING? IT TOOK ALMOST 2 MONTHS WHAT THE HELL

7 March 2024
Unprompted review
NineLife Philippines logo

Reply from NineLife Philippines

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 5 out of 5 stars

Received the product on time as…

Received the product on time as promised. Had changes on the order due to unavailability of the first choice. They reached out to me immediately via email and asked if they could replace my order with different variant. Which turned out way more better. Will definitely buy again on this website. Legit and trustworthy.

There are just limited choices, i might just ask the particular variant that im looking for via email.

Thanks for the good experience. Just in time for its purpose.

5 December 2023
Unprompted review

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