I bought thinking I was buying from Ninelife Mexico therefore I would not have any problems. Turns out Ninelife ships from the US. I made my purchase nov 24th. I received a tracking number dec... See more
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The product arrived but a month later, there wasnt a clear comunication since the beginning from the staff, I had to send two complains so they could gave me the shipping guide.... after that the didn... See more
Customer service is outstanding. Customs kept intercepting my package in Mexico and they resent it with a different method and made sure I actually received my package
Thank you for considering the elderly in your products. It is very important for me to take a good care of our parents and we´ll appreciate to have choices for this. Your care and customer follow-u... See more
Company details
Written by the company
You know exactly what it takes to keep your family happy and healthy, and have probably tried it all in the process of finding exactly the right foods, supplements, and remedies for your unique needs and preferences. Unfortunately, it can be hard to find all the things you need, meaning you probably end up shopping for your supplements at one place, your specialty grocery items at another, your personal care products at a third, and health products for your kiddos at yet another store. Imagine a world where all the things you need to help keep you feeling healthy and energized could be found in one place. In that world, items you need and love would be side by side, priced affordably, and would magically arrive right at your doorstep. Well, we imagined that world, and out of that idea came NineLife. You truly can find everything you need for your health and wellness at NineLife. Pick up the vitamins and supplements you take each day, browse our personal health products, and find health and personal care items for your kiddos and whole family while you’re at it. We carry everything on NineLife, so you can stop rushing from store to store to find what you need. NineLife is one of the largest online retailers of health, grocery, and personal care products in Mexico, offering our customers a selection of more than 150,000 health products selected for their quality and demand. Our inventory is entirely curated for our customers, which means we stock only what you want, making sure to constantly be updating to bring in the best and most high demand products.
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4.0
Great
55 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Customer service is outstanding
Customer service is outstanding. Customs kept intercepting my package in Mexico and they resent it with a different method and made sure I actually received my package
29 December 2025
Unprompted review
I bought thinking I was buying from…
I bought thinking I was buying from Ninelife Mexico therefore I would not have any problems.
Turns out Ninelife ships from the US.
I made my purchase nov 24th.
I received a tracking number dec 11th…
The package was sent through ecommerce DHL and from what I read it make take 20 more days!!’
It is suposed to be a Christmas present…
18 December 2025
Unprompted review
Reply from NineLife Mexico
Hi Lorenza,
We apologize for the delay in your order delivery. We are committed to improving our shipping process.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
Great service all-around!
Pre-work out that can't be found anywhere else in Mexico. It arrived on time, client service was on spot, and really a great buy all-around.
25 July 2025
Unprompted review
Finding things in Mexico is not always…
Finding things in Mexico is not always easy but you made it happen. Thanks
25 March 2025
Unprompted review
excellent and fast service
they answered my questions fast, and the product arrived in a very timely fashion. the description of the product was very helpful.
16 March 2025
Unprompted review
Great service!
6 February 2025
Unprompted review
You are friendly amd fast
5 December 2024
Unprompted review
Great product.
15 January 2025
Unprompted review
They responded quickly and were very…
They responded quickly and were very helpful in resolving the issues of delivery.
24 October 2024
Unprompted review
AVOID - Scam
AVOID! SCAM SITE!
Same as previous review: data breach (which I do not believe to be accidental due to it happening repeatedly) so I was sent a phishing email with my personal details inc address.
When I emailed to cancel order, i was informed this was not possible as order shipped, but nothing has tuened up. I have asked for a refund. I don't hold my breath. I wish I had never ordered from this site.
They say the email is not from their company, but it had my exact order number and my address. So if they didn't send it, they gave my details to the scammers.
4 September 2024
Unprompted review
Reply from NineLife Mexico
Dear Customer,
I would like to inform you that the email is not from our company.
Regards,
Swapnil
First of all they had a data breach
First of all they had a data breach, so sending me an email with my name, address etc and shipping number ended up scamming me for 3000.
Now they want me to go pick it up from somewhere because "no one was here to receive it" but its a big lie bc I live in a 24h security building. No one has a key for the building, security checks EVERYONE who goes in and out so thats a straight up lie that no one was here
12 July 2023
Unprompted review
Reply from NineLife Mexico
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
Swapnil
the shipment a great carelessness
The attention and security of the excellent purchase. but the shipping is very bad. the box is broken. and the product therefore too.
14 June 2023
Unprompted review
Generally ok
Generally ok, only that it was hard tracking the delivery, the AfterShip app is not updated in real time where the product is.
7 June 2023
Unprompted review
Good Service & Good Product
This is the 2nd time we purchased from NineLife. The cod liver oil capsules arrived as ordered. THANKS!!! 😀😊🙏🙏🙏🙏🙏
4 June 2023
Unprompted review
Thank you for considering the elderly…
Thank you for considering the elderly in your products. It is very important for me to take a good care of our parents and we´ll appreciate to have choices for this. Your care and customer follow-up is great.
Regards
25 May 2023
Unprompted review
Something better
I got something that is better than I expected. Always a plus.
16 May 2023
Unprompted review
TRANSPORT SLING SENT TO MEXICO
I FOUND THE EXACT TRANSPORT SLING I WAS LOOKING FOR ON YOUR SITE
RECEIVED IT IN LOS CABOS MEXICO WITHOUT A PROBLEM
6 March 2023
Unprompted review
Its a good product and the site its trust.
I wait to much time for delivery but it comes at time. Its a good product.
14 February 2023
Unprompted review
Great attention and product quality
Great attention, following up with my product and great quality!
18 January 2023
Unprompted review
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