NineLife Ireland Reviews 

387
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers had a great experience with this company. Consumers often mention that the online store provides wonderful access to unique items that are hard to find locally. People consistently praise the top-tier quality of the merchandise and find the general purchasing procedure exceptionally smooth and satisfying. Some reviewers were not happy with significant delivery delays, noting that shipments from overseas took much longer than initially promised. Shoppers also noted that communication regarding tracking updates could be unclear and confusing during transit. Additionally, customers mentioned that goods can occasionally be much more expensive than expected or come with extra customs fees.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a split opinion. While many... See more

Delivery service

Customers had ambiguous experiences with the delivery service. While many consumers reported timely arrivals,... See more

Order

Clients share ambiguous opinions on order experiences, noting a significant mix of smooth transactions and... See more

Quality

Consumers find quality to be positive, frequently highlighting the excellent standards of their purchases.... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing consumer experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant Product altogether, have tried many types of insoles , but these by far the best. Have purchased 4 pairs now to date , as I find them so good . Have advised loads of friends to buy th... See more

Rated 4 out of 5 stars

I ordered a single item from the Nine Life Ireland website on June 10th having had no indication whatsoever that it was being shipped here from the USA. As of today, July 1st, I'm still waiti... See more

Company replied

Rated 4 out of 5 stars

Very happy with being able to get 2 products in individual orders that reduce acid in food and acidic drinks like tea and wine. They take quite a while to arrive from the date of order but as I always... See more

Rated 4 out of 5 stars

I placed my order on 11th March but didn't receive the complete order until 16th April despite paying extra for faster delivery. I received half of my order on 1st April and had to email to get the o... See more


4.0

Great

TrustScore 4 out of 5

387 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(387)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

It’s very concerning to see that this…

It’s very concerning to see that this site has a 4.1 rating here at the moment. They have products listed on their website that are 5-10 times the price these products cost in any regular shop or online from other providers. Was looking for a specific product from a US company to find an EU or UK shop that stock it and could deliver to Ireland. This site has it listed at 3 times the price the original company charges. Started looking around the website and saw a box of 40 tampax for over €40. That would cost a maximum of €10 in a shop or online from a pharmacy. I understand that some products are from the US (brands like Crest etc) and so might justify a higher price, but definitely not 4 times more. Seeing other reviewers say they had to pay customs charges in addition anyway, meaning the higher price paid to this company is not justified, even if it was a reasonable one. Other reviews say it was a good experience but based on the price alone, this company seems like a scam. Some people had thousands attempted to be charged to their card. Avoid and leave reviews.

20 September 2025
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Kathy,

Thank you for your feedback. However, we cannot trace an order corresponding to this review. Could you please share the order ID? This will help us address the matter quickly

Regards
NineLife

Rated 5 out of 5 stars

I am a first time user of this product

I am a first time user of this product, following recent and unplanned major abdominal surgery. I was searching the web looking for an abdominal support, when I came across your website. It answered all my needs. And in reality, the product matched exactly what was stated on the website. Thank you for the transparency of your website, and for your 100% accuracy of account of the particular product. Very much appreciated, as it will greatly assist in my recovery over the coming few months post operative.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Shakey start but excellent in the end .

After a very shaky start with ninelife , recieving 1kb instead of 5lb of sea salt and having no replies from them for a few weeks I finally was contacted by Julia from their customer complaint side . I have to say my interaction with her was amazing and she sorted all of my problems , even reimbursing 2 unexpected custom charges in both the 1lb and 5lb items .I would have no hesitation in dealing with ninelife in the future ,, thanks alot Julia .

1 July 2025
Unprompted review

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