NineLife Ireland Reviews 

387
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting that the products work wonderfully and consistently meet their daily needs. Shoppers find the online store very useful for sourcing specialized goods, describing the initial purchase steps as completely seamless. However, some customers also noted significant issues with delivery delays, stating that packages took much longer to arrive than expected. A few other people felt that the overall prices were quite high or complained about unexpected customs fees upon arrival. Consumers additionally mentioned that certain items were occasionally out of stock, leading to frustrating communication gaps and prolonged waiting periods.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality items and excellent choices available.... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many consumers praise the prompt delivery, regular... See more

Order

Reviewers share mixed feedback about their order experiences, highlighting a wide range of outcomes. While... See more

Quality

Clients share positive opinions on quality, consistently describing items as top tier and excellent.... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant Product altogether, have tried many types of insoles , but these by far the best. Have purchased 4 pairs now to date , as I find them so good . Have advised loads of friends to buy th... See more

Rated 4 out of 5 stars

I ordered a single item from the Nine Life Ireland website on June 10th having had no indication whatsoever that it was being shipped here from the USA. As of today, July 1st, I'm still waiti... See more

Company replied

Rated 4 out of 5 stars

Very happy with being able to get 2 products in individual orders that reduce acid in food and acidic drinks like tea and wine. They take quite a while to arrive from the date of order but as I always... See more

Rated 4 out of 5 stars

I placed my order on 11th March but didn't receive the complete order until 16th April despite paying extra for faster delivery. I received half of my order on 1st April and had to email to get the o... See more


4.0

Great

TrustScore 4 out of 5

387 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(387)

85 reviews in the last 12 months

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Rated 3 out of 5 stars

I paid for 18 cartons of tea I got one…

thought I was paying for 18 cartons of tea 1 got one 3 weeks later
I paid €43 for a box of Numi breakfast tea

NineLife are giving me €13 back as a goodwill gesture!

2 April 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi LBS,

We regret that the product didn’t meet your expectations. Thank you for bringing this to our attention, and we’ll investigate further.

I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

So I bought MREs for my trip to Africa

So I bought MREs for my trip to Africa, got an email to confirm that I purchased but didn’t get any tracking information. Purchased 8/3/26 and had to call today only to find out it’s still being processed and I’m getting one packet of MRE . I was shocked €56.56 for one packet delivered to me when I can buy 12 packets for 105€ with delivery. I thought the agent made a mistake and he went to check and said that’s the price. Unbelievable and crazy. Been buying MREs for over 10 years and I thought I got a bargain but it was worse than expected. Asked for a refund and now I haven’t heard anything back, if I don’t hear anything by tomorrow I report it as a scam! Unprofessional and pathetic. Will never buy anything from them again.

8 March 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Tendai,

Thank you for your feedback. However, we cannot trace an order corresponding to this review. Could you please share the order ID?
This will help us address the matter quickly.

Regards
NineLife

Rated 1 out of 5 stars

Beware!!Very bad experience with this…

Beware!!Very bad experience with this company so far. I ordered an arm sling from them expecting delivery in the coming days I eventually emailed them to find out when I could expect delivery to be informed it was 3/4 weeks away by which time I hopefully won’t require the sling any longer. I have emailed requesting a refund to which I recieved no reply but I was promptly sent a link and a tracking number but nothing has moved in days now. They should not be selling items of this nature if they don’t have or can’t these items out promptly. Will not be using this company again.

28 February 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Patrick,

We regret the delay in your order delivery. We are committed to improving our shipping process.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

Price-gouged for item, waited weeks for a cheap knock-off, poor customer service

I paid €64 (plus €10 shipping) for a Pax vaporizer case to replace one that I bought for €32 six years ago. After 3 weeks I received a cheap Chinese knock-off version that retails for about €21 on Amazon (and delivery is free with Prime). I contacted customer service via chat. The agent was very slow to respond, wasn't knowledgeable about whether or not I could attach images to the chat, and when I uploaded the images to Google Drive and shared the link, they disconnected the chat. I started a new chat and they advised I'll receive a reply by EOD on Monday (it's currently Saturday), so we'll see how they handle it. I'll update my review if they resolve it but ultimately they deserve a complaint for pulling such a stunt with the product in the first place.

21 February 2026
Unprompted review
Rated 2 out of 5 stars

Would not order from them again

Would not order from them again. I ordered coffee in November, it estimated 4 working days. I emailed them back and forth as I had not heard anything come December. This went on until last week when they supplied me with a refund. It should not say 4 working days for delivery when I was waiting nearly 3 months to still not get my products.

12 February 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Ruth,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NineLife

Rated 4 out of 5 stars

Very happy with product

Very happy with product but it was very expensive considering vision Ireland sell them at €17 but were out of stock and I needed a new one

29 January 2026
Unprompted review

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