NineLife Canada Reviews 

244
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how easy the ordering process is, noting that they can successfully discover unique items that are otherwise hard to find in their region. Many people also express strong satisfaction with the prompt delivery service and praise the support team for being friendly and efficient when addressing inquiries. Some reviewers were not happy with extended shipping delays, pointing out that orders frequently took several weeks to cross borders or arrive at their destinations. Others also mentioned frustrations regarding customer service response times and occasional problems with items arriving damaged or delayed without clear updates.

What people talk about most

Product

Clients share positive opinions on product, frequently expressing satisfaction with items that are difficult... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders generally arrive faster... See more

Order

Consumers find order to be positive, highlighting easy ordering processes, great pricing, and timely... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the care team is great and support... See more

Response time

Customers expressed great satisfaction regarding the response time, frequently praising prompt support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website. Requested shipping to be expedited. Customer service was friendly and helped make it happen. They replied in a timely manner and was so helpful. Package arrived early. thank you!

Rated 5 out of 5 stars

Although the actual supplements I ordered had sold out, NineLife was so quick, and helpful getting me the same supplement, just from a different name brand. Shipping was fast, and again, the follow up... See more


4.2

Great

TrustScore 4 out of 5

244 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(244)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This is in response to a request from you for elaboration.

I previously informed you of a less than desirable portion of my order for four bottles of Necta Sweet 1000. One of the bottles had all of the tablets 'glued' together making them impossible to remove from bottle without trying to pick them apart. Most of the tablets were broken up when this was attempted.
The other three bottles were fine, with no 'gluing' together.

25 October 2022
Unprompted review
Rated 5 out of 5 stars

Thanks for sending me the Ghirardelli…

Thanks for sending me the Ghirardelli chocolate product. It is a very fine treat. The experience was great.
I look forward to doing more business with your company.
My new credit card company indicated they may have stopped the transaction so I was doubly happy with my delivery. I also enjoy the regular product updates.

14 September 2022
Unprompted review
Rated 5 out of 5 stars

great review

there was an issue for me and the team at ninelife was fantastic, they were very helpful and trustworthy.

25 September 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with NineLife

We ordered an item that you cannot buy in Canada for some reason. This is the second time we have ordered from NineLife and we felt confident in ordering from them again. We are very pleased with their delivery time, and for providing tracking so we can see the progress of our orders. Thank you NineLife.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Although quite pricey

Although quite pricey, your Vanilla gives the best results in my baked goods. It was very easy to navigate your website, the purchase was safe and the customs were taken care of with purchase! It also arrived quite quickly. Thank you

Ang J

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very pleased. Easy ordering, good communication in regards to the processing and delivery information.
My second time ordering, and will be ordering again!

30 August 2022
Unprompted review
Rated 5 out of 5 stars

Very good experience

I ordered an item that it turned out I did'nt need. Your company was very prompt with replys and cancelled the order as requested before it was shipped and advised credit to my account is forthcoming. I wish every company was this cooperative and efficient.

29 August 2022
Unprompted review
Rated 4 out of 5 stars

Your parcel tracking is great

Your parcel tracking is great. Prompt delivery...However I am not really impressed with the product...I cannot see these lasting long..They are of a poor design unfortunately.

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Very reliable-!!

Very reliable- shipping is very fast! Good products!
Only beef I have is it’s very expensive..
But it’s probably because these products not available in Canada

12 August 2022
Unprompted review

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