NineLife Canada Reviews 

244
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how easy the ordering process is, noting that they can successfully discover unique items that are otherwise hard to find in their region. Many people also express strong satisfaction with the prompt delivery service and praise the support team for being friendly and efficient when addressing inquiries. Some reviewers were not happy with extended shipping delays, pointing out that orders frequently took several weeks to cross borders or arrive at their destinations. Others also mentioned frustrations regarding customer service response times and occasional problems with items arriving damaged or delayed without clear updates.

What people talk about most

Product

Clients share positive opinions on product, frequently expressing satisfaction with items that are difficult... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders generally arrive faster... See more

Order

Consumers find order to be positive, highlighting easy ordering processes, great pricing, and timely... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the care team is great and support... See more

Response time

Customers expressed great satisfaction regarding the response time, frequently praising prompt support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website. Requested shipping to be expedited. Customer service was friendly and helped make it happen. They replied in a timely manner and was so helpful. Package arrived early. thank you!

Rated 5 out of 5 stars

Although the actual supplements I ordered had sold out, NineLife was so quick, and helpful getting me the same supplement, just from a different name brand. Shipping was fast, and again, the follow up... See more


4.2

Great

TrustScore 4 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(244)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery with no hassles

Prompt delivery with no hassles. I’m also impressed that ninelife facilitated the purchase of shelf stable ripple kids milk , I’ve been looking for the product for a while now and it’s really scarce to find in the Canadian market.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Make mine a Builders

Fast, efficient service. Very happy to have our favourite tea arrive promptly. Tracked it door to door and it arrived as promised.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Organic and very low lead.

I bought this brand due to its very low lead content. This is a very serious situation with global cinnamon rt now. Pls monitor yr brand so we always know that it is clean and pure. My shipment was lost during the cdn mail strike but finally came. Company was easy to communicate with.😇

4 January 2025
Unprompted review
Rated 4 out of 5 stars

Love the bracelet

We really like the Bracelets just took for ever to receive should have had them long before the postal strike but never the less yes I would buy from here again but work on your delivery And they do work excellent quality

5 January 2025
Unprompted review
Rated 1 out of 5 stars

They overcharge

They overcharge. The bfree cup is $45 on its website, ninelife charges $178 for 2.

7 November 2024
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Dear Customer,

Unfortunately, we couldn't locate your order based on the information provided. To assist you better, please share your order number with us.

Once we have your order number, we can look into your query and provide the necessary assistance.

Thank you for your understanding and cooperation.

Regards,
Vidisha

Rated 1 out of 5 stars

Complete scam phishing site

Complete scam phishing site. Still after six months continue to get scam shipping emails from Ninelife...giant scam, sold my info to scammers, never sent what I ordered...India based responses from so called customer care people..its anything but

29 October 2024
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

I received 3 out of 9 pieces ordered and paid for. What A JOKE

Read Swapnil’s response to my complaint about receiving phishing emails from scammers who try to get information by pretending to be from NineLife, Ninelife, etc. (all the same people) .. because HE SELLS OUR EMAIL ADDRESSES TO THEM:

“The email is not from our company” LOL

I received 3 out of 9 pieces ordered and paid for. What A JOKE
I believe this vendor is selling his customers' email addresses to scammers such as fake shipping companies that ask for personal information and charge money for tracking NineLife, Ninelife, etc.
THE same shop is under many different names, just slightly different spelling or different capitalized letters.. therefore Feedback for poor service can be ignored because as they say ‘your order is not from this Shop’.. with the same person ‘Swapnil’ responding to feedback for all of these shops.

His response to poor feedback is often the following statement: "there is no order corresponding with this review".

1 August 2024
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Dear Customer,

I would like to inform you that the email is not from our company.

Regards,
Swapnil

Rated 3 out of 5 stars

Does anyone have experience receiving a…

Does anyone have experience receiving a refund from Ninelife? I just returned an item and now I'm getting strange emails that says my order is on the way. I already received and returned my order

23 June 2024
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

No value with Nine Life

I purchased Frisk extra strong mints from Nine Life Canada. When the package finally arrived, it contained one small package. The price? $60.00 plus taxes and shipping. Because the pictures in the ad included a shot with 12 packs, and because of the price, I assumed l would receive 12 packs of mints. No. One small container for $60.00 plus! I left emails and phone messages at their 24/7 "support line" and did not hear back. Note: Items cannot be returned without first contacting NineLife. How can you do that when they do not respond? Beware this company!!

8 April 2024
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

I would rate them a zero

I would rate them a zero. A scam. My product never arrived. Correspondence always said it was still route. No response when I asked for a refund.

1 March 2024
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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