NineLife Canada Reviews 

244
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how easy the ordering process is, noting that they can successfully discover unique items that are otherwise hard to find in their region. Many people also express strong satisfaction with the prompt delivery service and praise the support team for being friendly and efficient when addressing inquiries. Some reviewers were not happy with extended shipping delays, pointing out that orders frequently took several weeks to cross borders or arrive at their destinations. Others also mentioned frustrations regarding customer service response times and occasional problems with items arriving damaged or delayed without clear updates.

What people talk about most

Product

Clients share positive opinions on product, frequently expressing satisfaction with items that are difficult... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders generally arrive faster... See more

Order

Consumers find order to be positive, highlighting easy ordering processes, great pricing, and timely... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the care team is great and support... See more

Response time

Customers expressed great satisfaction regarding the response time, frequently praising prompt support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website. Requested shipping to be expedited. Customer service was friendly and helped make it happen. They replied in a timely manner and was so helpful. Package arrived early. thank you!

Rated 5 out of 5 stars

Although the actual supplements I ordered had sold out, NineLife was so quick, and helpful getting me the same supplement, just from a different name brand. Shipping was fast, and again, the follow up... See more


4.2

Great

TrustScore 4 out of 5

244 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(244)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Salt and Great customer service

Great customer service AND more importantly, EXCELLENT salt! It is packed with pure, premium sea salt and a little goes a very long way. It is 100% natural (which is important) and an excellent quality, delicious salt that has iodine added, which is crucial for good health. Love the product! Should be in ALL stores! Also, after ordering I was kept in the loop and always knew what was going on with my order! I liked this attention and the product was delivered quickly
Thanks, Eva.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible experience with…

Absolutely terrible experience with this company. I am not sure whether it is a scam, but my experience has been extremely disappointing. I placed and paid for my order 10 days ago, and since then I have received no meaningful updates about the status of my shipment.

I tried contacting customer service multiple times by phone, but I received no response. I did get replies to my follow-up emails, but unfortunately, they did not provide any real solution or clear information. The responses felt like empty promises that they were “doing their best” while no actual action was taken to resolve the issue.

Based on my experience, I strongly recommend staying away from this company if possible. Be very cautious before placing an order, as my experience has been frustrating and has left me seriously questioning their business practices.

13 July 2026
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi Radmila,

We sincerely apologize for the inconvenience caused. We assure you that this will be checked thoroughly and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

i ordered Muslctech mass gainer Extreme…

i ordered Muslctech mass gainer Extreme 2000 2 weeks ago nd finally i got it today 15 mnts ago was happy to open it guess what the product was already opened with a broken seal with no safety, tried to call the customer service they r putting me on hold till 20 or 25 mnts nd not calling me back i paid 200 dollars only to get this thing which is even not safe to eat.

22 June 2026
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi Mr MQ,

Thank you for your feedback. However, we cannot trace an order corresponding to this review. Could you please share the order ID? This will help us address the matter quickly.

Regards
NineLife

Rated 5 out of 5 stars

What problem?

Although the actual supplements I ordered had sold out, NineLife was so quick, and helpful getting me the same supplement, just from a different name brand. Shipping was fast, and again, the follow up email, and overall customer service was great!

28 May 2026
Unprompted review

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