Generally good expirence but the link to the order did not work
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Review summary
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Replied to 60% of negative reviews
Typically replies within 1 month
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Good experience
It shipped quick and was packaged nicely. The experience was a good one.
Easy to select items and pay with…
Easy to select items and pay with credit card
Easy site to navigate
Easy site to navigate. Shipping was extremely fast. Very efficient.
Excellent Salt and Great customer service
Great customer service AND more importantly, EXCELLENT salt! It is packed with pure, premium sea salt and a little goes a very long way. It is 100% natural (which is important) and an excellent quality, delicious salt that has iodine added, which is crucial for good health. Love the product! Should be in ALL stores! Also, after ordering I was kept in the loop and always knew what was going on with my order! I liked this attention and the product was delivered quickly
Thanks, Eva.
Absolutely terrible experience with…
Absolutely terrible experience with this company. I am not sure whether it is a scam, but my experience has been extremely disappointing. I placed and paid for my order 10 days ago, and since then I have received no meaningful updates about the status of my shipment.
I tried contacting customer service multiple times by phone, but I received no response. I did get replies to my follow-up emails, but unfortunately, they did not provide any real solution or clear information. The responses felt like empty promises that they were “doing their best” while no actual action was taken to resolve the issue.
Based on my experience, I strongly recommend staying away from this company if possible. Be very cautious before placing an order, as my experience has been frustrating and has left me seriously questioning their business practices.

Reply from NineLife Canada
Shipping ordering delivery
Fast and easy service
Fast and easy service, got the product within the promised time frame
Helping people in need
My wife has breathing issues and agoraphobia we can't get medical help I'm just trying to make wife of 37 years a bit easier
Order arrived as expected
Order arrived as expected. I haven’t been using the product long enough to share thoughts on that …
Excellent customer service
Excellent customer service. Sophie was responsive and helpful.
i ordered Muslctech mass gainer Extreme…
i ordered Muslctech mass gainer Extreme 2000 2 weeks ago nd finally i got it today 15 mnts ago was happy to open it guess what the product was already opened with a broken seal with no safety, tried to call the customer service they r putting me on hold till 20 or 25 mnts nd not calling me back i paid 200 dollars only to get this thing which is even not safe to eat.

Reply from NineLife Canada
Easy and straightforward ordering
Easy and straightforward ordering. Delivered before time.
It reached my expectations.
Found the item I wanted
Found the item I wanted, it was easy to order. I appreciate the updates about my order. Great service. Thank you
What problem?
Although the actual supplements I ordered had sold out, NineLife was so quick, and helpful getting me the same supplement, just from a different name brand. Shipping was fast, and again, the follow up email, and overall customer service was great!
Good service and follow up
Great customer service!!!!!!
Product is as described
Product is as described, ordering is easy. Some improvement in delivery time would be helpful. Customer service and enquiry response was excellent.
They were great
They were great, able to get items not typically available in Canada
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