While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

this review is not about the product, but about the support quality. the screenshot tool didn't work as expected for me, therefore i asked for refund immediately after purchasing pro annual plan. it w... See more

Rated 1 out of 5 stars

I started out with Nimbus. After rebranding to FuseBase, the website removed all self-service cancellation controls. Users cannot stop auto-renewal themselves. The 'remove this account' option is no l... See more

Rated 5 out of 5 stars

With their client portals, I now have a dedicated hub to access everything I need in one place - project timelines, files, conversations, tasks, etc. It's tailored to my needs, easy to use, and keep... See more

Rated 5 out of 5 stars

I am using Nimbus for over the year, and sometimes thinking how I used to do my project without. I tried some other, but Nimbus is great, easy to use. Still exploring some options, but mostly saving f... See more

Company replied

Company details

  1. Web Collaboration Platform

Written by the company

FuseBase is an AI-powered, all-in-one client collaboration tool designed to help professional services streamline workflow and deliver outstanding customer experiences with client portals. This platform empowers professional services with hundreds of advanced yet intuitive features for real-time collaboration, project and information management, and even content creation. Offer services under your brand and deliver outstanding, personalized customer experiences with white-labeled client portals that centralize communication, project progress tracking, and knowledge management. Use the innovative drag-n-drop document builder to craft interactive super-documents with any file formats and embeds from 2000+ supported integrations. Try Kanban boards, project tracking tools, real-time editing, and more features in FuseBase team workspaces for productive collaboration. Optimize daily operations with the advanced FuseBase AI assistant, automate tasks like content creation and translation, get insights to make data-driven decisions, and free time for scaling the business.


Contact info

2.8

Average

TrustScore 3 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gets Client Collaboration Right

With their client portals, I now have a dedicated hub to access everything I need in one place - project timelines, files, conversations, tasks, etc. It's tailored to my needs, easy to use, and keeps me looped in on progress. No more confusing back-and-forth or waiting around for answers.

Beyond the portal, this tool just provides a smoother client experience overall. I get the transparency I want without having to learn multiple tools. Things are more organized on the agency side too, so work moves faster. The platform has strengthened collaboration and ultimately makes my life easier.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Less Email, More Done

It's reduced our email overload and given structured processes that make collaboration smooth. The client portals are a one-stop-shop for clients to access project details. No more wasting time on excess emails!

This tool has transformed our client campaigns. We used to have constant email back-and-forth to get feedback and approval - major headache! Now I can post assets in the portal and keep the full conversation in one place. Clients can directly review and approve in the portal. Saves me hours I used to spend untangling messy threads. I can see feedback status clearly and move projects faster.
Any agency stuck in email chaos needs this tool. It brings efficiency and clarity to client collaboration. Our team loves the structured workflows!

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing for storing and managing knowledge

Using Nimbus Note has been an enriching experience for our team. Its emphasis on knowledge management has allowed us to create a centralized information hub that's both intuitive and efficient. Even though I can't pinpoint any specific dislikes, the overall functionality and effectiveness of Nimbus Note have made it an indispensable part of our workflow. It's not just a tool; it's become a key aspect of how we store and manage our knowledge.

14 March 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Hi, there!
Thank you for your kind feedback! We're really happy you like our app. We're constantly working on improving the app and hope that we can make it even more useful for you in the future!

Rated 5 out of 5 stars

A stellar tool if you want to streamline your work

My experience with Nimbus has been exceptionally rewarding. I've encountered many tools, but Nimbus stands out in its unique approach. It merges internal project handling and client collaboration, which previously required separate tools, into one unified platform. I do appreciate how Nimbus is evolving and highly recommend to try it out.

8 May 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

We truly appreciate your feedback! We are very happy you enjoy using Nimbus Note. Let us know if you ever need assistance.

Rated 5 out of 5 stars

Client Collaboration Made Easy!

My experience with Nimbus has been absolutely exceptional! As a company focused on serving clients, we encountered challenges in efficient collaboration and smooth communication. However, Client Portal completely transformed the way we interact with our clients. It provided a user-friendly interface that made accessing project updates and providing feedback a breeze. The system of workspaces was equally impressive, allowing us to create and manage information in the place we work on the project. It significantly boosted our team's productivity. I highly recommend!

28 April 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Hi there!
Thank you so much for the detailed feedback on the features. We highly appreciate your words and I will pass them to the teams!

Rated 5 out of 5 stars

Nimbus Platform Delivers

Nimbus Platform has revolutionized our client collaboration. The client portal keeps everything organized, providing easy access to updates, files, and tasks. The backoffice is a powerful work hub, integrating project management and collaboration tools. It streamlines our workflow and boosts productivity. Highly recommended for efficient client work!

18 July 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Hi there,
Thank you for your lovely feedback. We are always happy to hear from users who are advocating for Nimbus, and we encourage you to continue doing so!

Rated 1 out of 5 stars

This company auto-charged me even after…

This company auto-charged me even after my email was associated with a free plan. When I emailed support, the only reply was a curt response, stating I should review their terms of use page. Meanwhile, my card was charged today for $42, and I did not consent to this charge.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

A great replacement for Evernote

A great replacement for Evernote! The team is very helpful and the integrations area amazing! Love the UI and how easy everything is to use.

16 May 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Hi!
Thank you for estimating our app so high! It brings us joy that you like using it!

Rated 4 out of 5 stars

It's really very good plateform to ss…

It's really very good plateform to ss and ss recording at all but i wanna use it free of cost not take subscription cos only i wanna use it for long ss.
Thank you

21 March 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Thank you for choosing us! It would be great if we got 5 stars. We will work more to make the app better. Could you tell us what was wrong and how we can improve it?

Rated 5 out of 5 stars

Super convenient and easy to use

Super convenient and easy to use - Can quickly grab images or full screen and paste elsewhere or save or later

27 April 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Hi!
Thank you for estimating our app so high! It brings us joy that you like using it!

Rated 5 out of 5 stars

Nimbus Note offers a full range of…

Nimbus Note offers a full range of features and tools that make data storage and creation easier. I like it.

24 April 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Hi!
Thank you for estimating our app so high! It brings us joy that you like using it!

Rated 5 out of 5 stars

Very handy.

It's very useful for storing information as well as for planning.

18 April 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Thank you for your kind feedback!

Rated 1 out of 5 stars

It keeps asking me to upgrade to the…

It keeps asking me to upgrade to the pro version, and after I clicked "no thanks," I just couldn't use it any longer and had to go around and around, repeating the same actions. The thing is that the feature I tried to use is for the basic plan, not the pro version!

4 April 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Thank you for sharing your opinion with us! We appreciate every feedback and will try to change the situation. Please write to our support team to solve the problem.

Rated 1 out of 5 stars

Full of bugs

Full of bugs, often it won't record anything, on other times it will sign out and it won't allow you to upload the videos. The worst part is that their "support" team never provides any useful help (and often even ignore my messages). TLDR; Horrible service, horrible support

2 March 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Hi there!
Thank you for reaching us! It's a pity that you were only on the bad side of the Nimbus Note app. We will try to improve our app, so it could be much easier for you to use it. Please tell us how can we help you right now?

Rated 4 out of 5 stars

good

excellent tool

19 February 2023
Unprompted review
FuseBase  logo

Reply from FuseBase

Thank you for sharing your positive experience! We always try to improve our app, so you could use it without any difficulties.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look