Nillkin.org Reviews 

Disgraceful automated email customer service.

Constantly trying to tell me to speak to UK courier when UK courier says to speak to Nillkin about my package that was not delivered.

Good quality of the case, but very bad quality of the glass protector and the worst customer service ever.

I bought the case cover and the glass protector for my Samsung Z Fold 7.
1. The case cover is exceptional, the pen coming with the case is pretty shit.
2. The glass protector is very shit, even I followed the instructor but couldn't apply it, I have done hundreds of different glass protectors in my past, but this is the worst one, there is no support tool for it as well. Failed to apply and throw it to the bin.
3. Sent an email to support service, there is no replies from them. Not sure what I should do now.

I received a broken screen protector and customer support refused to send a replacement. Fortunately, PayPal buyer protection reimbursed my purchase. I will never buy from this company or brand again and strongly advise others to avoid it.

Products ship from Singapore, FYI.

EDITED: I contacted customer support for a return, have sent 3 e-mails over 7 days and not had a single reply. In the end I had to resort to writing them negative reviews on Google maps, which finally got their attention and I received a reply. Ultimately, they managed to resolve their issue, but I'd still say they could be better in their customer support and responsiveness.

I’ve had a very disappointing experience with this company’s customer service and their Flip 7 phone cover. The cover costs around £30, but the quality is extremely poor -it is one of the worst covers I’ve purchased. It does not fit the phone properly.

Despite contacting customer service multiple times and providing several photos, they refused to accept the return. They only allow returns if they believe the item is “faulty”, and even then, they seem unwilling to acknowledge issues. Their customer service is extremely slow as well; it takes almost a month to receive a single reply.

Overall, it has been a waste of money, time, and effort. I would not recommend purchasing from them.

UPDATE 12/9: Finally got a response from them. The product was never received by the shipping company as they lied about 3-5 day shipping since the project is still not in the country. They have been harassing me about canceling the dispute with my credit card with the promise they will refund me “right away”. I know the only reason they reached out is because of that dispute and I have told them I will not be canceling it because they cannot be trusted. The icing on the cake is they sent me a link to review the device and when I told the truth about them, they took the review I posted down. DO NOT WASTE YOUR TIME OR MONEY ON THIS SCAM COMPANY!!

Didn’t read the reviews here first. Placed the orde 11/7 was charged and received a shipping email 11/8 with a tracking number from UniUni, a company I had never heard of. A week later there was no tracking update at all. Two emails to customer service went unanswered so I contacted my credit card to dispute the charge and already have my money back.

I had to wait for a response in regards to the delivery, but after an apology for the late response, all worked out okay.

Terrible customer service and awful quality product..

Case buttons do not line up with the phone buttons. It is completely unusable.

Customer service is just going around in circles offering me 10% off or they expect ME to pay the return postage to CHINA!!

Terrible company. Avoid at all costs

Do not buy. Products break quickly and customer service is non existence. They will not replace or refund.

Premium quality product and received it without any damages. I have received my order within 9 days. That's awesome.

Terrible customer service and a poorly made product.

I ordered an iPad case that came damaged with scratches and frosting to the glazing and they are flat out refusing to offer a refund - they keep acknowledging it’s damaged and offering a partial refund and a new product, but as other have said, the responses are poor.

They have now advised me that I must have damaged the case, and that it’s totally ok to get new products damaged, so I would suggest avoiding this company entirely.

I received a completely wrong order and whe I reported it they asked for a bunch or pictures of the product I received and the labels. Its been two months since I sent the information in and they will not reply.

appalling. ordered goods on 19 September 2025. nothing still. no refund or explanation. bank conk confirm money taken. no replies to email,

Terrible service,
Its been over a month now and not received my phone case, its been sent back to the sender saying they needed to update the address, which is correct on the order, this is the 2nd time they have said this. Still no refund

bought a MagSafe-compatible case for my Samsung S24 from this company, but unfortunately it has been a very poor experience. The magnet is badly misaligned, which means the phone does not connect properly to a wireless charger. To make it work I have to move the phone out of position, and when I do this the phone overheats badly. Without the case, my phone charges normally without overheating, so the issue is definitely with the case.

I contacted the company for a refund as the case is faulty and not fit for purpose, but over a month later I am still waiting. The only reply I received was that they were busy and would look into it "ASAP" – but nothing since.

This was not a cheap case, and I now can’t use it because it risks damaging my brand new phone. Very disappointing product and customer service.

Complete SCAM COMPANY
STAY WELL CLEAR
PURCHASED AND NEVER RECEIVED ANYTHING, NO RESPONSE AT CUSTOMER SERVICE!!

The case for my galaxy s23 is already coming apart. Less than 2 months old.

I purchased a Nillkin Earphone Case for AirPods Pro 2 through Amazon on January 30, 2025. Despite taking excellent care of it, the case suddenly stopped closing properly after less than a year of use. Since the purchase window with Amazon had passed, I reached out to Nillkin directly, per Amazon’s recommendation, to ask about warranty options.

I even offered to provide photos showing that the case was never dropped or misused. Unfortunately, Nillkin denied a replacement. For a product at this price point, I expected much better quality and customer support. Instead, I was met with poor service and a company that doesn’t seem to stand behind its own warranty.

Very disappointing experience, both overpriced and unreliable.

I had a very bad customer experience with Nillkin. I sent multiple messages requesting for the status of my order. No one replied to my email.

I may never buy any items from your company.

I ordered cover for my newly purchased vivo x fold 5 in India. The quality & fit is very nice . Yeah! It took some time but the wait was worth it. Fully satisfied with my cover for vivo x fold 5.