NILI LOTAN Reviews 

I purchased a pair of Shon Cotton Pant in Vintage Washed Faded Red Nili Lotan on 2/26 from a favorite boutique and 3 months later the stitching came apart in one area. It took me a month to deal with it and I'm shocked that Nili Lotan won't stand behind their $390 pants.

Since it appears one cannot post a review on the NL website, I’ll offer mine here. I’ve purchased five pairs of the NL signature terry sweatpants with drop cr**ch over the past three years. These are expensive for a sweatpant, yes. They are also the best pattern for a sweatpant out there, which is why I keep buying them. You cannot beat the cut.

If only they’d last longer than two years. Anything tie dyed eventually settles into a muddled color. The drawstrings break about then, along with holes developing along seams. The terry material seizes up and degrades due to repeated washing at the 2 year mark, too. So don’t expect Cinderella sweats to last longer than midnight.

Please, ppl: for $300 you can get us better quality terry. In fact, you should be using Carhartt type of material. I think at this price, and with such a phenomenal cut, you can easily improve your fabric selection and processing.

How about it, Nili. Champion sweats last longer. Thanks for reading.

Seems a consistent theme of terrible service. I purchased the Gaia Silk shirt which is nearly a $600 blouse. I wore it once and a small amount of normal deodorant got in the shirt and now cannot be removed despite two rounds at the dry cleaner.

I contacted customer service and they told me it was likely because of “the type of deodorant”. Not sure what that is supposed to mean since it is literally just regular Secret women’s deodorant. For such a pricey top 1) it should be able
To handle a little deodorant and 2) the customer service shouldn’t be so rude and dismissive. No longer shopping with this brand.

Very slow to delivery, very slow to return or exchange. Ive been waiting 6 weeks for a credit on a return!

Pay attention to their shipping times! They do not count the day it was ordered as a day they take to process the order and they only count week days. I placed and order at 1:00 est on a Friday and it didn’t ship out until late Tuesday afternoon. I paid for 2 day shipping but waited till Tuesday before the order was even ready. After contacting customer service to ask if they could refund the extra I paid for 2 day shipping the person was firm / rude, then I asked if she could hold a pair for me at their store for me to pick up and she said I could contact them (myself). To not have this shopping time be visible is crazy! And not market.

Nili Lotan sizing is so off that it is impossible to know what size to purchase. Their jeans vary so much in size (and quality!)that you end up with 2 sizes too big jeans even though you ordered “your”size. Customer service is non existent, they just send you generic response, return policy for UK terrible, you don’t know how much it will cost you to return the item, for one item it can cost 50 pounds, they can not tell you beforehand! I will not order again!

I have had multiple issues with Nili Lotan’s company. Last year I bought very expensive Gaya shirt on a recommendation, that should have been shade of muted purple, turned out muddy brown. Also craftsmanship, appalling. After my complain they changed the pictures. So rude CS, I promised never again.
My bad, since their pants are good quality, I caved and ordered multiple this year. Last order 9 days ago, charged 7 days ago (not reserved) and not sent. I spoke with many members of staff, wrote emails, being labeled as a bore (talked in a tone I never heard from Customer service), promised to get return answer 10 times, and nothing. Customers seem to be nuisance to these people. I am stuck with money at their account (not a small sum), and left only with legal action since I am out of niceness for those rude unprofessional people. I will update.
As others, I have been a loyal customer and can’t count the money left to this rude establishment.
Update (25.June 2025): I talked to the nicest most professional guy (imagine he works in Nili Lotan) called Craig, and he explained me the situation with the Global e and the problem with the warehouse, that my order is not the only one affected, offered cancellation, gave me advice, gave me his working hours. He singlehandedly saved the reputation of Nili Lotan. Finally decent professional. THANK YOU CRAIG. He is balancing all the other rude people. Nili, please give him raise, give him promotion. Find more people like him and your business will flourish. Of course I will update.

Caculating 57,63 € for a return is a cheek.
Never again. Thank you for nothing.
Unbelievable Customer Policy. 👎

Having been on the receiving end of some poor online experiences in recent months, it was a pleasure to deal with Nils Lotan, fast efficient delivery and great communication - beautiful dress too.

I too, have had issues with Brianna and refused correct my refund. I was treated rudely, yelled at and rushed. I’m a loyal customer and spent approx 5000$.
I finally received an email that misrepresented my concerns with an alleged manager who never spoke to me. I asked to speak to a manager over 10 times in the call. I am out several hundred dollars and plan to return everything! I do not recommend this company. Poor customer service —abusive!

updated June 27: Nili Lotan customer service finally got back to me thanks to Allie from their Client services. They provided a return label for me to ship the item back. I'll update again when they refund me.

Here is the original post: I purchased a leather trench coat from Nili lotan website. Upon receiving the coat, I was immediately taken aback by several issues. First, the dart seam on the back of the trench coat appears quite different from shown the website. Visibly, seams on shoulder straps are exposed and look poor quality and in fact the seaming looks completely different throughout, completely lacking the craftmanship one would expect from Nili Lotan. Also, I discovered unsightly scratches on the front. IN one word, it looks like a different coat, and an extremely poorly made one. The "leather" looks fake and emits such a strong chemical odor that it caused discomfort in my eyes and nose. It's unwearable.

I noticed that this item ships from a warehouse. I was wondering whether these above issues are simply a variation or the warehouse actually carries a different line using lower-quality materials and manufacturing processes sold at lower prices.

I contacted their customer service about the deviation and ask if I could return or exchange. Someone replied and said that her manager will get back to me, but of course, I never heard from them again. More than 1000 dollars went down the drain. I found other quality issues before this one. Will never buy Nili Lotan again.

I have been an extremely loyal Nili Lotan customer, having made multiple purchases through the past couple of years. I have six pairs of Nili pants. I always wear an 8 but I’m two pairs that run small (according to reviews), I order 10s . I ordered the Joan pant off of sale, understanding it was not returnable I ordered a 10 as a review said it ran small. They are sized like a 4. Brianna replied that they are working to correct sizing inconsistencies however refused to address my issue. Horrible customer service. They have lost a loyal customer.

The best buy ever. Fits are immaculate.

I purchased the East Hampton pants, which retail at $350. The quality is terrible! I wore them exactly once, bumped lightly into a dishwasher, and they tore a hole through the pants. Don't waste your money since they can't take even the most basic wear & tear. The customer service team claimed it wasn't a "manufacturing defect" and therefore they would do nothing, which implies that the product is merely meant to be below the quality of fast fashion. And honestly, for a fashion boutique aiming to be high end, you'd think it would make more sense to simply replace the pants or offer to repair them. They offered zilch.

Same problem / the WORST CUSTOMER SERVICE EVER ! No communication - I verified with my bank that payment was made but have yet to receive any acknowledgement or information about my purchase - it’s been several weeks !!!
Beautiful line but I’ll never purchase online from them again !
This us beyond absurd ! Inexcusable !!!!

Having been a devotee of the brand - I will never use them again. They have the most ridiculous returns policy. I understand what final sale means… and could accept that - however… I ordered a pair of size 4 Jenna pant… my size the size I always purchase… they arrived. Beautiful, with size four tag - but not! Size 4 is 33 in waist (hipsters really) these new ones were 37 inches! I asked to return and get pair that were 33 inches… to be told by BRIANNA there was nothing wring with the batch’s - they were the correct size!!! They’d rather patronising email saying I should use the size chart… I always by size 4… that’s my size! Rude and unhelpful - they finally gave me a credit note - but said they would not do that again! So I’ve sent the trousers back with a note saying measure these and look at size… they are not a 4. Nili lotan should be ashamed of the customer service she provides. And apparently, I’m not alone in that opinion.

While it only takes a couple of days to receive your item, returns are not NL's strong suit. One needs to nag for weeks to get refunds on returns.

PLEEEASE DO NOT SHOP HERE!! THEY WILL NOT REFUND YOUR MONEY!!!
If I could give minus 10 stars I would!
I’ll start by saying I was very polite throughout this whole experience so I know the girl was not being unhelpful because I was rude or had a bad attitude.
I placed an order for $535 on this website.
I checked the company return policy first as I do with any online stores that I plan to shop on. The return policy below is copy and pasted from the Nili Lotan Website.

International Returns
All items that are not FINAL SALE can be returned. To process a return please use this link: (I had originally posted this link in my review but Trust Pilot said they were unable to post a review containing a link so I had to remove it)

Once you actually receive your order there is a letter inside your package that says:
‘All International Orders are considered FINAL SALE and are therefore NON - RETURNABLE.
I contacted the company and said that was very misleading as this is not stated ANYWHERE on their website and that I would never have made the purchase in the first place if I was unable to return it if I needed to. They then emailed me back a link that supposedly i could use to return my order. The link was the same link as the one under there ‘International Returns’ section. When I tried to follow this link, as well as the link on the website it would not work! Who would have guessed!
The above link only works until you get to the part that is supposed to let you DOWNLOAD AND PRINT YOUR SHIPPING DOCUMENTS!!! Then nothing happens, I tried several times.
And of course without the correct shipping documents they WILL NOT accept your return!
So I emailed the girl, ALLIE ALBERT once again and she emailed me what was supposed to be a shipping label to use for DHL Pickup. I use DHL at least twice a week so I already knew that the paperwork she sent me was wrong and was not going to work. I phoned DHL anyway and as expected was told they could not pick up the order without the correct paperwork. I emailed the company once again, this time sending images (which I keep as proof each time I use DHL as it has the Waybill tracking number etc) of the paperwork needed in order to be able to use DHL. Now they won’t even acknowledge or return my emails. I do all of my shopping online and have only had this problem with NILI LOTAN and CETTIRE. Don’t use Cettire either, they are equally as bad, they WILL NOT REFUND your money, even though you have DHL statement of proof of delivery for your return that was signed for by one of the companies staff members! I thankfully got my money back through my bank for that! Unfortunately I can’t do the same with Nili Lotan as I am unable to return it!!
I can’t even try to return my Nili Lotan order as they WILL NOT ACCEPT RETURNS WITHOUT THE CORRECT SHIPPING LABEL ‘WHICH THEY WILL NOT GIVE YOU!’
I am beyond furious! THEIR CUSTOMER SERVICE IS ABSOLUTELY DISGRACEFUL!! The girl I was dealing withs name is ALLIE ALBERT - Nili Lotan Client Services. I have always liked Nili Lotan clothing and have a number of their pieces but after this I will NEVER by another item of Nili Lotan again!!