Shocking customer service. Defective t-shirt. After sending 3 e-mails to try and resolve the issue - no response to any of the e-mails. No contact number and no way to sort this. Stay clear of t... See more
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See what reviewers are saying
Ever since Night Addict launched I've been a loyal follower. It has all of the credentials of a designer brand with regular drops, cool video content and on point designs but with a totally affordable... See more
Company replied
Night addict mistakenly sent me an XS hoodie when I had ordered a small. However, Nicole was quick to rectify the issue. She had a new small hoodie sent out to me as quickly as she could and told me t... See more
Company replied
I like the corduroy trousers, so much that this is my second pair. The only reason for the 3 star and not 4/5 stars is because the right front leg pocket has incomplete stitching leaving a gap of ab... See more
Company replied
Company details
Information provided by various external sources
Lifestyle Brand of Now and the Future
Contact info
United Kingdom
- support@nightaddict.com
- nightaddict.com
People also looked at
Great designs, great price, great fit
I ordered a few t-shirts, hoodies and trackies. Great designs, great price, and great fit. Fast shipping. Have recommended to my friends
6 April 2020
Unprompted review
Reply from Night Addict
Thanks so much for the great feedback and for recommending us to your friends!
Ever since Night Addict launched I've…
Ever since Night Addict launched I've been a loyal follower. It has all of the credentials of a designer brand with regular drops, cool video content and on point designs but with a totally affordable price point. Instead of saving up for a designer piece I can shop the whole collection. Everyone asks where it's from.
6 April 2020
Unprompted review
Reply from Night Addict
Thanks so much for the great review Rose, we're so glad that you love the brand!
Reply from Night Addict
Thanks so much Samantha!
My boyfriend loves the tracksuit I…
My boyfriend loves the tracksuit I bought him. Delivery was quick too - great service!
6 April 2020
Unprompted review
Reply from Night Addict
So glad your boyfriend loves the tracksuit Jodie!
The most amazing brand!
The most amazing brand! I love their hoodies, they are always coming up with the coolest designs and the quality is amazing for the price. Deliveries are always super fast! Highly recommend!
6 April 2020
Unprompted review
Reply from Night Addict
Thanks so much Ria, we're really happy that you like the designs :)
Great products cool casual prompt…
Great products cool casual prompt delivery 👌
5 April 2020
Unprompted review
Reply from Night Addict
Thanks so much Jason, we're glad you're happy with your order!
Got my bomber jacket right on schedule
Got my bomber jacket right on schedule. Great quality, looks amazing
1 April 2020
Unprompted review
Reply from Night Addict
We're so glad you like your bomber jacket! Thanks for the great feedback :)
Love this clothing range
1 April 2020
Unprompted review
Reply from Night Addict
Thanks so much Holly, we're really glad you like it!
Poor products and poor customer service
Ordered 2 items in medium size (I am always medium). Items are WAY too small. Customer Service told me to post back, at my expense. Not sure how I’m supposed to do this in the current lockdown situation! Quality of items is very average. Lots of black fluff coming off inside of hoodie. Will donate to charity.
25 March 2020
Unprompted review
Reply from Night Addict
Hi Simon,
As stated in my email, if the sizing was an error on our behalf then once photos had been sent to prove this we would have refunded or replaced your items free of charge.
I also sent a link to our extended returns policy (100 days) in light of the current crisis, as we know that customers may not be able to return items until we are out of lockdown.
Unfortunately there will always be customers who order the wrong sizes - which is why we provide measurements for all of our clothing on the website, which I have also sent you the link to.
We are not really sure what else we could have suggested in this situation, but a kind suggestion to perhaps read return and sizing info before ordering from any online retailer in the future.
Excellent clothes!
23 March 2020
Unprompted review
Reply from Night Addict
Thanks so much Nicholas! Hope to see you again soon :)
Everything was fine
The shipment was quick, the price was good and so are the T-shirts I ordered.
16 March 2020
Unprompted review
Reply from Night Addict
Thanks so much Noah, we're really glad you are happy with the items you ordered :)
Clothing and price is great
Clothing and price is great, delivery was also a great experience
29 February 2020
Unprompted review
Reply from Night Addict
Thanks so much for the great feedback :)
Excellent service and a quality hoody.
28 February 2020
Unprompted review
Reply from Night Addict
We're so glad you're happy with your order! Thank you :)
Hole in shirt
I ordered a hoodie and when it came it had a pretty big hole in the armpit, and i tried to e-mail Night Addict to see what we can do about it but i still have’nt got any answer from them.
28 February 2020
Unprompted review
Reply from Night Addict
Hi Douglas! We're so sorry to hear that you are unhappy with your order and the service you have received. Please check your emails for correspondence regarding this order.
Reply from Night Addict
Thanks Russel!
I received my order just today and I…
I received my order just today and I love it. Their products are even better in person than in the photos!
24 January 2020
Unprompted review
Reply from Night Addict
This is great to hear, thanks so much for the feedback :)
Reply from Night Addict
We're really happy to hear that the delivery was quick!
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