Niemi Bil Reviews 773

I just got my Mazda from Umeö and Hodde was superb in securing me the car and assisting me well with the financing, delivery and even in explaining the deal so well with follow ups and even fixing a small issue that arose upon delivering the car. Thanks to Niemibil now I have a great family car, loving it everyday. 🫶🏾

Filip was extremely professional and supportive throughout the whole sale process. This is the second car I buy from Niemi bil and I’m always satisfied

We bought our car from Uppsala, and Ibbe, our salesperson, was really helpful and professional. The car made some noise and we had to call him many several times to ask where to go to fix it. And later we attempted to change it with another car from Niemibil, and he assisted us all the way, picked his phone all the time and answered every question. We are very satisfied with the service and are happy we bought it from them.

Ahmad was very helpful finding a good deal on the car I wanted, and the after service was superb, replied to each email answering my silly questions,
He is polite and spoke very good English and Swedish, and made sure I understood what was going on. Would definitely recommend you go straight to him and let him help you get the deal you want.

“We had a very good experience. We appreciated Mr. Tobias’s customer-friendly approach and his pleasant manner of communication. We will definitely recommend this to our friends.”

I recently purchased a 2016 Volkswagen Passat from Niemi Bil and am very satisfied. Niro provided exceptional service, guiding me through the process with professionalism and care. The entire experience was seamless, and I highly recommend Niro and Niemi Bil to anyone looking to buy a quality used car.

I found two mazda's one in Stockholm area and one in Luleå. Maja Johansson reached out to me to inquire about my interest in the Mazda. Maja was a great help with navigating the different payment and or percentage of down-payment and or options. She listened to my concern and advised me on different options. Greate experience.

Most dissapointing cardealer in the area.
We normally don't choose to talk negative about companies but we want to avoid that other people will get the same experience as us;

On the 18th of October we bought a Mazda from 2021 at Niemi bil. AS soon as we arrived home, we saw that a small part was missing, and that there was no home charging cable. We've contacted Niemibil they told us, that we could Come and pick it up. (Keep in mind 2x 30 km drive to the dealer) saturday the 19th we drove there and discovered that nothing was arranged. They told us Come back monday then your contactperson is here. When we told them that we didn't buy from the contactpersonen but from Niemi Bil they gave us the charger with an angry face.

Sundaymorning 20th of October, we have driven a total of 70 km with the car, the car shows several malfunctions including a critical malfunction, we can't continue using the car.

Mondaymorning 21th of october, as soon as Niemi Bil is open we contact them about the malfunction and a Never ending story begins....

The car is towed away, and no more transport is there for us, knowing that this was our only car. No alternative is offered.

The 24th of october the workshops calls, they need one week. After that..... radio silence. We end up calling a cab twice to transport us from, and to the trainstation because we have no car.
2th of november and 4th of November we have to reach out to the company because no information is given by them.

4th of november after another textmessage send by us we receive tje information that one more week is needed. We are in need of a car to get too our work, there is snow and it is cold. We've adressed this to the company again and finally a loan car is given. Keep in mind we only drove the car for 2 days!!!

I will spare you the complete story but a short summarise; we've ended up have our car in the workshop for 7 weeks! No information was provided, we have reached out to the company 8 times trough text message, 2 times trough email and at least 10 times trough phone to get an update about our car. From the 24th of October untill the 9th of December nothing was shared. What we did see was an ongoing process in our car app of appearing malfunctions.

2 weeks ago we drove to the company to tell them that we didn't want the car back, we've lost our trust in it. We spoke to the guy that sold the car to us. He send us to the workshop. In the workshop we've agreed that a technician would give us a phone call, and you can guess.... which he didn't.

We want back to the store and we agreed that we would give a call the week after to confirm our descision. The week after we gave a phone call, our contactperson was on holiday, we had to wait they said untill he was back, with allot of "pain" we've received the Phone number of his manager who was supposed to be updates about the situation on the 21th of November. He promised to give a call back the day after, which he didn't....

7 weeks later, after getting a voicemail 5 times my husband was able to reach him trough the central phone number. His message was clear; no, your car is ready now! Can't you see? You can pick it up! Out of the blue, after 7 weeks the car was fixed... at least.... in the morning the car still gave a critical malefunction in the car app. My husband told the manager that we have been waiting for 2 months after driving in the car for only 48 hours, and that we wanted to return it, because a broken car was sold to us. No.... the manager said, the car was broken the day after, you can sell it back to me but not for the same price. We were stunned.

After going trough a horrible customer experience with no communication, a lot of extra costs, a loan car with a flat Tire in the middle of the night, and no assistance the car is not taken back, there is no excuse and we were left in complete darkness for 2 months! I would absolutely advice nobody to ever buy a car at this company.

Karim was very helpful. He explained everything very well pertaining to the details about the vehicles and finances related questions. Made it easy for me to get what I wanted. Karim 5 stars

Totally not professional, they sell me car where brake pads were spend, rubber protection is Brocken, battery is in save mode(not able to use all function on the car). And was state that the car was check before I take. I really don't know which “professional” make the checking.
Totally not recommend this company!
I was contacted one day after I write review, they will pay for brake pads, also new battery and I get appointment to the car service for additional checking 😊

I bought a car in Niemibil Skelleftea. Karim really helped me so much to clarify the procedures for finance and car options. I really appreciate him for his support and help.

We recently purchased a Mazda CX-5 from Niemi Bil, and our experience was fantastic! A big shoutout to Karim, who made the entire process smooth and hassle-free. He went above and beyond to help us arrange our budget, providing valuable suggestions on installment options, insurance, and warranty plans. His friendly and professional approach made us feel confident in our decision.

The only thing that could have made the experience even better would be if we had managed to get a little more money off and a lower price – but hey, you can't have everything! 😊

Thank you, Karim, and the Niemi Bil team, for a wonderful buying experience. We are thrilled with our new Mazda CX-5 and look forward to many happy miles ahead!

Great service from Karim. Made it easy.

This is my second car with Niemi Bil, and I can wholeheartedly vouch for Team Niemi. Superb doesn't even begin to describe them – they are simply outstanding. Kudos to Kim, Joakim, and the incredible team! When I encountered an issue with my car that could have cost me a fortune to repair, Team Niemi showed remarkable empathy and fixed the problem without any hassle. They not only helped me save money but also blew me away with the exceptional support and service they provided. Such dedication and kindness are hard to find in today’s time. Close your eyes and buy from Niemi Bil – this is not a paid promotion, just my personal experience. Thank you, Team Niemi, for going above and beyond!
PAUL

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We recently had an extremely frustrating experience with Niemi Bil Umea. Let me share the details: We were thrilled when Erika Kruse, the Sales and Assistant Manager, confirmed our purchase of a Kia Niro. All our loan facilities were approved: However, the next day, we received shocking news. The car we had confirmed was sold by the Lulea branch. Imagine our our dissapoinment! How could they handle customer orders so irresponsibly?
This incident shattered our trust in Niemi Bil Umea. After providing all our information, taking credit records, approving loan and receiving confirmation, they transferred our deal to another customer. It’s unacceptable.
We urge everyone to exercise caution when dealing with Niemi Bil Umea. Their mismanagement and lack of transparency can lead to heartbreak for customers.