Nielsen Computer & Mobile Panel Reviews 707

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

They are amazing and true to their mission statement. You literally don’t even realize that you’re making money, until you get a notification of your MANY points you passively made!! I’ve had no issue... See more

Company replied

Rated 5 out of 5 stars

I’ve been participating in nielsen panel for roughly 5 years, give or take a few years. And so far i’ve been very impressed. Having scanned and submitted my groceries and filled in surveys, over the y... See more

Company replied

Rated 4 out of 5 stars

Effortless way to earn gift cards just by doing what I normally do on my computer. Took off one star because I had to opt out of the cell phone part of the panel because the download messed with my ph... See more

Rated 1 out of 5 stars

Nielsen usually wants free review. I've encountered many instances where I completed my surveys only to be told I wasn't eligible to take the review. I don't understand why they waited until completio... See more

Company details

  1. Market Researcher

Written by the company

Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media.


Contact info

3.9

Great

TrustScore 4 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic rewards scheme you don’t need…

Fantastic rewards scheme you don’t need to do anything but just leave the VP on in the background

1 August 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 1 out of 5 stars

never received my gift cards

never received my gift cards, ongoing since June 2024, no response from them after asking why,BIG,Big, SCAM, don't waste your time, also my account was hacked do to opening up my computer with them, TERRIBLE ORDEAL, YOU WERE WARNED

20 June 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at nlsn.co/60131bzi1.

Rated 1 out of 5 stars

Nielson isn't to be trusted

NielsonIQ invited me to upload their VizIT app to participate in a 2 week Pet treat study which I completed. They never gave me the promised reward. I reported Nielson to the better business bureau. I emailed them with the case number. I got 2 replies from them stating they have no record. Considerable amount of my money, time and information went into their study . They went silent on me after I provided them proof of the project study I completed.

3 June 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Hello Ryan, please allow us the opportunity to resolve your concern by contacting our helpdesk at nlsn.co/60131bzi1.

Rated 5 out of 5 stars

EFFORT INCOME

They are amazing and true to their mission statement. You literally don’t even realize that you’re making money, until you get a notification of your MANY points you passively made!! I’ve had no issues with hackers or any data breaches yet, so all around just a great way to make extra income. 

24 July 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thank you, we are happy to hear you have had a great experience with the Nielsen Computer and Mobile Panel. Thank you for sharing!

Rated 1 out of 5 stars

I was scammed by an individual who…

I was scammed by an individual who claimed to work at nielsen media after several attempts at trying the company via email phone and social media I believe they are just a front for scamming people have reported the matter to the police.

19 April 2024
Unprompted review
Rated 1 out of 5 stars

Not worth effort & payments Not Sent

We use to get these monthly and it took forever but was interesting and free money but now they are WAY TOO LONG & payments either Not sent or take weeks and weeks. Just NOT WORTH YOUR TIME ANYMORE

20 June 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at nlsn.co/60131bzi1.

Rated 5 out of 5 stars

No problems as of yet

No problems as of yet. Highly recommended.

1 July 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

I so much like and trust the Nielsen I…

I so much like and trust the Nielsen I have gotten things from them e.g toaster etc

1 July 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 1 out of 5 stars

You guys broke my surround sound

You guys broke my surround sound. It's not OK. My tv is old. First of all I don't have the money to be buying a brand new tv let alone a brand new surround sound. Your Nielsen excitement broke my surround sound. First of all you guys should've let me know that your excitement was going to break my surround sound. I don't have the money to buy a brand new surround sound system. I'm not going to participate in Nielsen until you fix my surround sound. I don't care.

17 June 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Hi Megan, thanks for your feedback. You have reached the official Trustpilot page for the Nielsen Computer & Mobile Panel. If you participate in other panels, such as the Audio or TV panel, we invite you to contact their support team directly if you need assistance.

Rated 5 out of 5 stars

Great survey service

Great survey service, rewards available,very satisfied.

26 June 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Hello there,

Thank you for your feedback, we really appreciate your opinion.

If you need assistance in the future, please contact us at au.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

This Company allows me to send them my…

This Company allows me to send them my purchases in exchange for fabulous gifts and the like! The panel is mega easy to use and leaves you feeling accomplished and ever so happy!!! I can't thank Nielsen enough for the opportunities they have provided me, and I would HIGHLY RECOMMEND them as an ENTERPRISE!

25 June 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Hi Helen,

Thank you for leaving us a review on Trustpilot!
We are so happy to hear that you enjoyed your experience.

If you need assistance in the future, please contact us at au.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Getting involved.

Very good to get involved with at all times.

2 May 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 1 out of 5 stars

The app is so unreliable and unstable

The app is so unreliable and unstable, half the time I am unable to transmit and just give up.
I had to uninstall the app and reinstall it, when I reinstalled it I had lost my points.
Even when I do get it working my points balance has gone down!
There are never any surveys for me and I have been a member for
When I do get the app working, it says I am only one week away from the next level - it has said this for months now.
It is the most unstable and unreliable app I have ever installed and sometimes it's just not worth the hassle.

20 April 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uk.support@digitalpanels.nielsen.com

Rated 1 out of 5 stars

Unacceptable customer service

I have been part of this consumer panel for a number of years now and never had a problem. This year it seems they have hired someone else to handle the issue of vouchers. I ordered some Ember Inn vouchers on 29/11/23, i have yet to receive these nearly 5 months on. I have contacted Neilsen on several occasions and although they have informed me they would be sent in a couple of days, i am still waiting and now i am being told to log this yet again with the reward site. I seem to be going round in circles and feel i have sent my barcodes all last year for nothing. This is not acceptable.

10 April 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

For consumer-intelligence panel support such as Homescan, please reach out to NielsenIQ (NIQ) here https://panel.nielseniq.com/global/en/ as they are a separate company.


Rated 5 out of 5 stars

So easy

I've been participating for years now. Earning vouchers in exchange for my browsing history (anonymously). I don't even realise it's running.

9 April 2024
Unprompted review
Rated 1 out of 5 stars

Not worth sharing your privacy

Been on the panel for a few years now. I think the most you earn is 75 coins a week if that. Never hit more than 5 coins from tokens each month. the problem that I have now is that logging in is a problem. I have to log in and out multiple times because an error message pops up. I haven't received any tokens for this month. I contacted the help center about this 5 days ago and was told to give it by the end of the week on Tuesday and It is now Sunday. I honestly don't know if this company tracking my internet history is worth sharing my privacy.

2 April 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

We value your privacy, and we are committed to protecting your personal identifying info. We will NOT use your info to advertise, promote or sell goods/services to you nor our clients. For even more info about how we protect the data you share with us visit
http://nlsn.co/60141bz9A.

Rated 2 out of 5 stars

Fed up user

Support is abysmal. I keep getting messages that there is a problem and to contact support but the do not reply to messages and there is no contact number I AM FED UP

21 March 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Easy money

I’ve been participating in nielsen panel for roughly 5 years, give or take a few years. And so far i’ve been very impressed. Having scanned and submitted my groceries and filled in surveys, over the years I’ve accumulated enough points to have so far withdraw around £500 in amazon vouchers, with more points still pending in my account.

12 March 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look