Never received my order. The dress was listed as ‘in stock’ and so I gave it the 5-8 day delivery window before reaching out to customer service. Never received a reply. Reached out a second time (via... See more
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The headband popped up in my Facebook feed & I hadn't seen it before so was interested. With a considerable sale, it was still $40 with shopping. Little did I know, almost identical headbands are sell... See more
Company replied
I will admit I am a bit hesitant about buying from a new vendors on line, but the Starlet robe was just do tempting and on sale. I reached out to customer service, asked a few questions, then... See more
The two items I received are unique and attractive. Also well made. The shipping times were slow. The package seemed to sit waiting to ship for a very long time. The company should try to improve that... See more
Company replied
Company details
Written by the company
Original creations, vintage-inspired designs, and curated items selected from around the world
Contact info
9124 Beverly Blvd, 90210, Beverly Hills, United States
- 2133946050
- service@nicolettacarlone.com
- nicolettacarlone.com
3.5
Average
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've purchased two crowns/headbands…
I've purchased two crowns/headbands from Nicoletta Carlone. I love them! They are not flimsey or kid-sized. I'll probably buy another pretty soon. Selfies of me wearing a crown of stars, make me happy.
21 October 2024
Time wasted, company very disorganized
This company is not good anymore nor decent
They made me wait 5 months and I had to reach out to them every time and kept getting promised I would receive my order that was promised in July but got fed up waiting (October) and had to ask for refund multiple times, they never sent me a status update or anything it was alway me having to send emails
There’s plenty retailers that have excellent service and quality so advising others to avoid purchasing here
21 October 2024
Reply from Nicoletta Carlone
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you experienced and for not meeting the level of communication you expected.
While the pre-order dress included an estimated delivery time that was subject to change, we recognize that we should have kept you better informed throughout the process. We responded to your emails and issued a refund for your items as requested, along with additional store credit for the delay. However, we understand that this experience wasn’t as seamless as it should have been.
We are actively working to improve our communication and pre-order process to ensure a smoother experience in the future.
Thank you for giving us the opportunity to address this, and we apologize once again for the inconvenience.
Warm regards,
Stanley
Customer Service
Not the fastest shipping but I do love…
Not the fastest shipping but I do love the dress.thank you
21 October 2024
Medium Experience
Medium Experience
Rhinestones began falling off the product after the first wear and I'm resewing them back on. I never received a confirmation email about my order, which made me unclear on when I was going to receive it.
11 October 2024
Reply from Nicoletta Carlone
Please accept my sincere apologies for the issue with the rhinestones. Unfortunately, rough handling during shipping can sometimes cause this, and I understand how disappointing it can be. Did you know we offer a 15-day Happiness Guarantee? If you’d like, you can easily start a return by using the "Returns" option on our website, and we’ll be happy to make things right for you.
I’m also sorry you didn’t receive a shipping confirmation email. These emails sometimes end up in the spam folder, but you can always check your order’s status and track it by using the "Where’s My Order?" option on our website.
Thank you for your patience, and please let me know if there’s anything else I can help you with.
Best regards,
Stanley
Customer Service
Perfect quality and service! Beautiful vintage style item!
I ordered a pre-order item. It took longer than expected to make the quality like Nicoletta wanted, and I got a discount voucher as a nice gesture. It was worth the wait, the quality is outstanding. Very happy with the item en all was well packed and sent to The Netherlands.
6 October 2024
Gorgeous Spooky Headband
Wow! My headband was beautiful and great quality. It had a velvet lining and all hand beaded. Gorgeous Spooky headband.
9 October 2024
So happy!
I purchased an item which was delivered promptly. I decided to return it. The return process was also smooth and fast. The store offered me the choice of a refund or a generous store credit which is what I chose. In the meantime, I had purchased another item which was also delivered promptly. It was a fragile item and was well packaged to avoid any possibility of breakage. I am very happy with this store and the way they have handled everything. Can't wait to shop with them again!
4 October 2024
Lies about product availability
Notify when available sends you an email lying about availability and then the link allows you to order. Item doesn’t ship and 2-3 weeks later you inquire and they tell you it will be available next month and you can do the Notify When Available thing-which is what I did, and you took my money.
26 September 2024
Unprompted review
Reply from Nicoletta Carlone
I sincerely apologize for the confusion and frustration this has caused. There was a system error that allowed multiple customers to purchase the same item at the exact same time, which led to the stock showing as available even though it had already sold out.
I can assure you that we would never intentionally mislead our customers, and we're working to prevent this from happening again in the future. I understand how upsetting this situation is, and I'm truly sorry for the inconvenience.
All the best,
Stanley
Customer Service
A belt for all seasons and every reason!
Incredible product, awesome responsive vendor, fast service. Gorgeous, well made belt - exceeded all of my expectations!
24 September 2024
Still waiting for items ordered in march
9 August 2024
Reply from Nicoletta Carlone
Dear Lori,
Thank you for reaching out to us again, and I apologize for any confusion or inconvenience.
I want to let you know that we have previously responded to your emails, so it’s possible our replies may have gone into your spam or junk folder. I can confirm that part of your order, the in-stock item, has been shipped to you. As for the crab bag, it is currently in transit from our manufacturer and should be in stock within the next few weeks. We will ship it to you as soon as it arrives.
If you'd prefer a refund for the crab bag instead of waiting for its delivery, please let us know, and we will be happy to process that for you.
Thank you for your patience, and please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Stanley
Customer Service
The perfume came quickly and smelled…
The perfume came quickly and smelled just as it was advertised!
My only issue is that a large box was used for shipping such a small product.
1 September 2024
Very disappointing and painful
The Made in China earrings are beautiful but the clasps make them utterly impractical. They pinch my ears very painfully. I will be giving them away.
2 September 2024
Reply from Nicoletta Carlone
Thank you for your feedback, and I sincerely apologize for any inconvenience you experienced with the earrings you purchased. The earrings feature hinged hoop clasps, which are typically designed for pierced ears to provide a comfortable fit, and I completely understand how disappointing it can be if they didn’t meet your expectations.
Customer satisfaction is our top priority, and I’d love the opportunity to make this right for you. Please reach out via the contact form on our website, and I’ll personally ensure we find a solution that you're happy with. We take all feedback seriously and are always striving to improve our products and services.
We truly value your business and hope this experience doesn’t deter you from shopping with us again. Thank you for giving us the chance to address this, and we look forward to making things right!
Best regards,
Stanley
Customer Service
Everything arrived on time and well…
Everything arrived on time and well protected in the mail. Items were lovely.
29 August 2024
What a disappointment :( First the…
What a disappointment :( First the order took weeks and weeks to ship. It came from Poland so took a while. Then I opened the box. It is all MADE IN CHINA- super cheap Temu quality. Looks cheap. Heavy. Poor quality. Sucks so much. I was expecting something nice especially for the price.
Update: there is no happiness guarantee- emailed company telling them wanted to return and get refund and it’s been a few weeks now and no reply! Stay away from this scam. I am out a bunch of $$$$ with cheaply made Chinese junk :(
27 August 2024
Reply from Nicoletta Carlone
Update to our original reply to you:
Thank you for your message. I apologize for any confusion or frustration you've experienced.
I’d like to clarify that we do offer a "Happiness Guarantee" because we want all our customers to be fully satisfied with their purchases. After reviewing our system, we have not received any return or refund request through our online return portal. Additionally, we did not find any record of an email request. Could you please let us know when and to which email address you sent your request? This will help us investigate further.
We generally ask that return requests be made within 15 days of receiving the items, but we are happy to waive this requirement for you in this instance.
If you would still like to return the item, we are ready to assist you in completing the process and issuing a refund as quickly as possible. Please visit the return section on our website or reply to this email, and we will guide you through the necessary steps.
Thank you for bringing this to our attention. We are committed to resolving this matter for you.
Our original reply:
We’re so sorry to hear you were disappointed with your order. We truly value your feedback and always strive to make sure every customer is happy with their experience.
To clarify, we’re actually based in Los Angeles, CA, and all our products are shipped directly from here—not Poland. We aim to source unique, beautiful designs, but we understand this one didn’t meet your expectations. That's where our Happiness Guarantee comes in! If you’re not fully satisfied with your purchase, you can use our free prepaid USA shipping label to return your items within 15 days for an exchange, store credit, or refund. Your happiness is our top priority!
Thank you again for sharing your thoughts, and we hope we’ll have the chance to provide you with a better experience in the future.
Best regards,
Stanley
Customer Service
I love their products
I love their products, they're exactly what they appear to be and are delivered in a reasonable amount of time. Love them!
1 September 2024
Affordable Elegance…
I really enjoy the looks that Nicolette puts out. Shipping is fast and accurate. Grateful for affordable elegance!
29 August 2024
Reply from Nicoletta Carlone
Thank you so much for your kind words! We're thrilled to hear that you love our designs and that your shopping experience has been smooth. We we believe everyone deserves a touch of elegance without breaking the bank, and we're grateful to have wonderful customers like you who appreciate that!
We can’t wait to welcome you back to explore more of our latest collections. Your style is our inspiration!
All the best,
Stanley
Customer Service
Customer service is lacking
liked 2 out of 3 products and want to return an item that I have not even opened out of the plastic. I contacted customer service about a return 5 days ago and I have heard nothing back.
ETA: knocking off another star
I get a response on my review, but not my return request and trying to find an email address to contact them is nearly impossible (not listed anywhere on their site that I could find and I already used their contact form twice asking about said return. I did receive a receipt that the return request was made but it came from a no reply address)
27 August 2024
Reply from Nicoletta Carlone
Hi,
I'm really sorry to hear about the trouble you've been having with your return, and I want to help get this sorted out for you as quickly as possible. It seems like I haven’t received any emails from you just yet. Could you please try reaching out again using the contact form on our website? That way, we can make sure your message gets to the right place.
Thank you so much for your patience, and I look forward to resolving this for you soon!
Warm regards,
Stanley
Customer Service
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