Nicholson Eyecare Reviews 

170
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally thorough, knowledgeable, and genuinely friendly during every single eye test. Consumers also appreciate the state-of-the-art equipment and the clear, understandable explanations provided throughout their detailed appointments. A few other people also felt that the wide variety of available frames makes choosing new glasses a very straightforward process. Long-standing clients consistently highlighted the reliable aftercare and the welcoming atmosphere maintained over many years of regular visits. Many people emphasized that they would never hesitate to recommend these exceptional services to friends and family.

What people talk about most

Staff

Customers expressed great satisfaction with the staff, consistently praising their professional, friendly,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptionally thorough eye... See more

Product

Users describe profound satisfaction regarding the product, highlighting the very high quality and fantastic... See more

User experience

Customers consistently note positive experiences with user experience, highlighting exceptionally... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the fantastic service, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nicholson Eyecare is excellent. Claire is very thorough and efficient, and explains everything as she does my eye test, she couldn’t be better. The other staff are also excellent, explaining all o... See more

Company replied

Rated 5 out of 5 stars

Have now purchased two pairs of glasses with Nicholson Eyecare. Sunglasses with multifocal lenses and every day glasses again with multifocal but also transition lenses. Excellent service throughout... See more

Company replied

Rated 5 out of 5 stars

I find visiting Nicholson Eyecare a pleasure, always greeted with a smile. Very efficient, prompt service when ordering new glasses or getting repairs. Clair is so good at explaining things in plain E... See more

Company replied

Rated 5 out of 5 stars

One of the most thorough, careful, helpful and considered eye tests I've ever had, using a variety of modern machinery and essential human skill and knowledge...followed and backed up by the shop flo... See more

Company replied


Company details

  1. Optician
  2. Child Health Care Center
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Hearing Aid Store
  6. Optometrist

Written by the company

Nicholson Eyecare is a leading optometrist practice near Christchurch, offering a wide range of high-quality eyecare services including children's eyecare, contact lenses, NHS and private eye examinations, MECS, CUES, glaucoma monitoring, Ortho-K, Eye Plan and hearing care. We pride ourselves on providing exceptional customer service and ensuring our patients receive the best care possible. Trust us to take care of your eyes and vision needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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4.9

All reviews

(170)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Staff are very friendly and Helpful

The Staff are very friendly . The Doctor who assist me she thoroughly check my eye and very friendly and explain to me properly what shes going to do which i understood very well. I would Highly recommend Nicholson Eyecare .

16 December 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your kind words, Editha. It’s wonderful to hear that you felt comfortable and well-informed during your visit. We truly appreciate your recommendation and are delighted that our team made your experience a positive one.

Rated 5 out of 5 stars

Lovely friendly eye care

Lovely friendly eye care. Reassuringly knowledgeable and very thorough.
Great service throughout

16 December 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words, Julie. It’s wonderful to hear that you felt well cared for and found the service thorough and knowledgeable. Your feedback is truly appreciated.

Rated 5 out of 5 stars

Attention to Detail

Care and thoroughness - lovely staff. I felt very well attended too. Relaxed atmosphere.

11 December 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you for sharing your kind words, Jan. It’s wonderful to know you felt well attended to and enjoyed the relaxed atmosphere. The team truly values your feedback and is delighted to hear you had a positive experience.

Rated 5 out of 5 stars

What a wonderful experience

What a wonderful experience! A very detailed examination and fully explained too. Claire is very patient and informed my why I have high eye pressure etc. I feel very safe and happy in their hands and would not go back to a well known high street opticians again. All the ladies were very helpful friendly and courteous from start to finish. Thank you Claire, Holly and Bonnie.

11 December 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words, Christine. It’s wonderful to hear that you felt well cared for and supported throughout your visit. Claire, Holly, and Bonnie will be delighted to know you appreciated their professionalism and friendliness. Your feedback means a lot to the whole team at Nicholson Eyecare.

Rated 5 out of 5 stars

First rate optician

I have been coming here for many years and it always delivers. The examination is very thorough and any changes explained for you to understand. Their are plenty of frames to choose from and help with this is there if required.

4 December 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you for your kind words and for being a loyal visitor over the years. It’s wonderful to hear that you appreciate the thoroughness of the examinations and the clear explanations provided. We're glad you enjoy the frame selection and the support available when choosing. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Visited Nicholson Eyecare

Visited Nicholson Eyecare today for my annual eye test a very professional independent optician chose some new glasses and was served by Bonnie who was friendly and professional looking forward to getting my new glasses in two weeks time well done and thankyou

4 December 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you for taking the time to share your experience, Paul. It’s wonderful to hear that you found your visit professional and that Bonnie made you feel welcome and well looked after. Your kind words are much appreciated, and it’s great to know you enjoyed choosing your new glasses.

Rated 5 out of 5 stars

Excellent optician

Very thorough & caring

1 December 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you! We hope to see you again soon at Nicholson Eyecare. Until then, take care!

Rated 5 out of 5 stars

I find visiting Nicholson Eyecare great.

I find visiting Nicholson Eyecare a pleasure, always greeted with a smile. Very efficient, prompt service when ordering new glasses or getting repairs. Clair is so good at explaining things in plain English and has a lovely manner, makes having your eyes tested easy. I would recommend a visit.

25 November 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you, Sharon, for sharing your kind words and positive experience. It’s wonderful to hear that you feel welcomed and well cared for during your visits. Your feedback about our team, especially Clare’s clear explanations and friendly approach, is greatly appreciated. We're delighted to know that you would recommend Nicholson Eyecare to others.

Rated 5 out of 5 stars

Friendly, expert service

Thank you to Claire and the team for your friendly, expert service and advice, using the latest equipment and having an excellent choice of glasses. I've been coming to you for many years and will continue to do so.

14 November 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words, JacqB. It’s wonderful to hear that you appreciate the friendly service, expert advice, and the selection of glasses at Nicholson Eyecare. Your continued trust over the years means a great deal to the team.

Rated 5 out of 5 stars

Nicholson's rule, okay!

One of the most thorough, careful, helpful and considered eye tests I've ever had, using a variety of modern machinery and essential human skill and knowledge...followed and backed up by the shop floor, I think Hollie and Bonnie. Nothing was too much trouble. And importantly, my vision in my new specs is fantastic meaning they got a complicated prescription right! Which it wasn't at a previous well known chain that I'll never go back to!

13 November 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience and for highlighting the care and expertise you received from Hollie and Bonnie. It's wonderful to hear that the team’s attention to detail and use of advanced equipment made such a difference for you, and that your new glasses are providing great vision. Your feedback means a lot and is truly appreciated.

Rated 5 out of 5 stars

Joint Visit

My husband and I recently visited Nicholson Eyecare for our annual check-up. The optometrist carried out a detailed examination and took time to explain every step. The team were efficient, courteous, and extremely knowledgeable. An exemplary standard of eye care. It was exceptional. Thank you to everyone . Rita and Geoff Porter

18 November 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you, Rita and Geoff, for sharing such a thoughtful review of your experience. It’s wonderful to hear that you felt well cared for and appreciated the thoroughness and expertise of the team. Your kind words mean a great deal and will be shared with everyone here at Nicholson Eyecare.

Rated 5 out of 5 stars

Very professional optician.

Very professional optician with state of the art equipment. I would highly recommend.

12 November 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you for sharing your positive feedback, Vic. It's wonderful to know that you appreciated our professionalism and advanced equipment. Your recommendation means a lot to the team at Nicholson Eyecare.

Rated 5 out of 5 stars

Have now purchased two pairs of glasses…

Have now purchased two pairs of glasses with Nicholson Eyecare. Sunglasses with multifocal lenses and every day glasses again with multifocal but also transition lenses.
Excellent service throughout. Good choice of frames available. Attentive and knowledgeable staff. Quick turnaround time. Will definitely use again.

12 November 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you, Andrew, for sharing your positive experience and for choosing Nicholson Eyecare for both your sunglasses and everyday glasses. It's wonderful to hear that you found the service excellent and appreciated the range of frames, as well as the expertise of the team. Your feedback about the quick turnaround and attentive staff means a lot.

Rated 5 out of 5 stars

Very friendly and efficient local firm

Very friendly and efficient local firm. Glasses selected, ordered, and received ver quickly. Always happy to help with adjustments or repairs to frames howver old.

28 October 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience and for your kind words about our team. It’s wonderful to hear that you found the process smooth and efficient, and that our ongoing support with adjustments and repairs has been helpful. Your feedback is truly appreciated.

Rated 5 out of 5 stars

Pleasant, friendly,efficient, service.

Pleasant, friendly reception from the moment you go in until you depart. Very thorough, comprehensive eye checks, plus discussion about anything worrying you about your sight, with good advice as to how to maintain healthy eyes.

9 October 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you, Ross, for sharing such thoughtful feedback. It’s wonderful to hear that you felt welcomed and well cared for throughout your visit, and that you found the eye checks and advice helpful. Supporting your eye health is always our priority, and your kind words mean a lot to the team.

Rated 5 out of 5 stars

Best customer service ever

It was my first visit at the Bransgore branch and Wow, was I pleasantly impressed! , I received a first class service, from beginning to end. Everyone was so polite, professional, friendly and eager to help. I didn’t want to spend much and they gave me options, without pressure or judgment. The Optician, Claire, was attentive and discussed options, I didn’t feel rushed at all. I 100% recommend going there.

9 August 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for taking the time to share your wonderful experience at our Bransgore branch. It’s fantastic to hear that you felt comfortable and well looked after throughout your visit, and that you appreciated the attentive care from Clare and the rest of the team. Your kind words about the welcoming atmosphere and the way options were presented mean a lot. Thank you for your recommendation and for choosing Nicholson Eyecare.

Rated 5 out of 5 stars

regular eye check

Visited Clare for my regular eye check, all very friendly, professional & everything explained clearly. Holly & Bonnie at front of house were very welcoming & friendly - a most pleasant experience. Thank-you ladies.

25 September 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words, Adrian. It’s wonderful to hear that Clare, Holly, and Bonnie made your visit so comfortable and informative. Your feedback is greatly appreciated and will be shared with the team.

Rated 5 out of 5 stars

Very helpful

All the staff were very helpful & pleasant.
I had a sight test and scan. Which were very thorough and not rushed.
I wanted transition bi focals but unfortunately found transition didn’t come in bi focals only variafocals.
Anyway the staff didn’t give up and phoned me the next day to say they had managed to source bifocals transitions.😎
A very personal professional service.
Well done to all the staff

30 August 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience, Sue. It's wonderful to hear that you felt well cared for throughout your visit and that our team was able to assist you in finding the right lenses. Your kind words about our staff and service mean a lot and are truly appreciated.

Rated 5 out of 5 stars

Have used Nicholson Eyecare for a few…

Have used Nicholson Eyecare for a few years now and they are a fantastic Opticians from having my test with Clare the care and advice I receive is excellent through to choosing spectacles and lenses with Andrea and final fitting and adjustments with Holly I wholly recommend them. Thank you for all of your help.

3 September 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words and for trusting Nicholson Eyecare with your vision needs over the years. It's wonderful to hear that Clare, Andrea, and Holly have provided excellent care and advice throughout your visits. Your recommendation means a great deal and is truly appreciated.

Rated 5 out of 5 stars

I had such a fantastic experience at…

I had such a fantastic experience at Nicholson EyeCare! Bonnie was wonderful in helping me choose my glasses, she made sure I found the perfect pair, and I absolutely love them. Holly’s customer service was excellent, she made getting into my appointment room so easy and stress-free. And Claire, the optician, was just brilliant. She used some amazing technology I’d never seen before to get me the most accurate prescription I’ve ever had.

A few weeks earlier, my daughter Elora also had her appointment with Maria, the children’s optician, and the experience was just as amazing. Elora had previously been told by another optician that she needed glasses, but she didn’t feel she did. Maria confirmed that Elora was right, and we were all so relieved and happy. Elora usually struggles with meeting new people, but Maria made her feel completely comfortable and at ease. We left feeling reassured and very well looked after.

From start to finish, Nicholson EyeCare has been fantastic for both me and my daughter. Highly recommend!

30 August 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing such a detailed and heartwarming review, Rosie. It’s wonderful to hear that you and Elora both felt so well cared for during your visits. The team takes great pride in providing a welcoming and supportive environment, and it’s fantastic to know that Bonnie, Holly, Clare, and Maria all contributed to making your experience so positive. Your kind words about our technology and attention to detail mean a lot. Thank you for recommending Nicholson Eyecare and for trusting us with your family’s eyecare needs.

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