NHG Homes Reviews 

323
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, clear, and supportive throughout their journey, making interactions pleasant. People frequently highlight the exceptional customer service, noting that agents are knowledgeable, patient, and always available to answer questions. The overall service is often described as smooth, well-managed, and professional, making complex processes easier. Reviewers appreciate the quick response times and smooth user experience, feeling well-informed at every stage. Agents are often commended for their dedication, going above and beyond to ensure a stress-free process and providing clear communication. This commitment to guidance contributes to a highly positive and reassuring experience for people.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the professionalism,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication, highlighting... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Priyesh from the sales team, and Steven and Jack from the completions team, were great throughout our shared ownership purchase. They were helpful, clear in their communication, and kept everything... See more

Rated 5 out of 5 stars

As a first-time buyer, the process has been overwhelming at times. Dereck from NHG Homes made everything feel far less complex. Even though I’m still in the journey, he took the time to explain things... See more

Rated 5 out of 5 stars

We have met @Shreya Vyas during our process to buy a property at Lampton Parkside. We are really impressed as her communication was clear, prompt, and professional throughout our interactions. She ans... See more

Rated 5 out of 5 stars

Our experience applying for shared ownership with Sales Manager Shreya was amazing! She guided us on every step and made us feel comfortable She was very hands on with our queries. She was approachabl... See more


Company details

  1. Housing Association
  2. Property Management Company
  3. Real Estate Developer

Written by the company

For anyone, the process of buying a home in London, is a series of trade-offs. It can lead to scenarios you never dreamt you’d consider – forget the second bedroom, consider an unknown neighbourhood or even leave the city altogether. NHG Homes is the partner you’ve been looking for to help you navigate the array of choices, make compromises you’re comfortable with and find a home you deserve in the city you love. Our homes and developments are designed to a high specification, made achievable through the wide range of financial options we offer – from shared through to outright ownership. Always within reach of the city centre, reflecting the unique neighbourhoods they are part of and built for the people who make this amazing city what it is. It’s our home and we want it to be yours too. With NHG Homes, it can be. Choose London. Notting Hill Genesis is one of London's leading housing associations, managing over 66,000 homes across the capital and building thousands more our vision is a to provide homes that build a better place for all. The profits of homes sold by NHG Homes are invested back into the community, supporting services and developing more homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

323 reviews

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4.7

All reviews

(323)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

I attended a viewing at Lampton…

I attended a viewing at Lampton Parkside with my Mum and had a really positive experience from the start. Before we actually viewed the apartment, we were warmly welcomed by Shreya, who was friendly and professional throughout. She gave us a clear and detailed explanation of the process and also showed us a 3D model of the building, which really helped us visualise the development.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Honest Review

Many people reading this will be first-time buyers like me, so I want to clarify that what I am writing about NHG is my genuine, honest experience.
I mostly interacted with Shreya and later on in the process Jack. Shreya knows everything about the properties - her knowledge is great and she's generally good on comms. There were a few occasions where responses felt slow but one would imagine she was dealing with a lot of clients. Shreya was attentive, accommodating and is the perfect ambassador for NHG. I'm grateful to her for facilitating this daunting process so smoothly. Jack is great - I've only spoken with him over the phone but he has strong people skills and warm energy. He also has a great sense of urgency and was mostly easy to get hold of.
Overall I had a great experience with NHG and would gladly go through this process again!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Issuing £100 fines for driving through…

Issuing £100 fines for driving through a new build owned by this company. No signage mentioning this at all. If this is how they treat prospective buyers I’d steer well clear of them.

10 March 2026
Unprompted review
NHG Homes logo

Reply from NHG Homes

Hi Adam, really sorry to hear this. We don't often issue tickets when they are not needed so if this was issued by mistake id love to help get this resolved for you. We only restrict parking to protect our residents. If you could respond to the request for more information, then i can look into this for you.

Thanks

NHG Homes Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I would like to share a heartfelt review of my experience with NHG Properties, with special appreciation for John Vincent, who made the entire journey exceptional from the very beginning through to completion.

From our first interaction, John was incredibly supportive, professional, and genuinely attentive. He consistently went above and beyond, particularly in helping to resolve the parking space issue we encountered during the reservation stage (initially handled by Samuel). No matter how many questions I had or how complex the situation became, John always took the time to explain everything clearly and patiently.

I would also like to recognise both John and Steven, whose honesty, knowledge, and positive attitude stood out throughout the process. Although we experienced long delays due to ongoing technical issues on site during the handover stage, they handled everything with great care and attention to detail. They kept us consistently updated and ensured we always felt that our case was a priority. Their approach made the overall experience smooth, well-managed, and as stress-free as possible under the circumstances.

Thank you to NHG Properties, and a sincere thank you to John and Steven for their outstanding support, patience, and commitment. It is truly appreciated.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought my house

I recently bought my house through NHG, and I’m extremely happy with the entire experience. The team was very supportive throughout the process, and everything was completed on time.

⭐⭐⭐⭐⭐A special thanks to Shreya Vyas, whose guidance and support made the whole journey smooth and stress-free. She was always helpful, responsive, and ensured that every step was handled properly.

I truly appreciate the professionalism and dedication of the team. Highly recommended!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Marco was an amazing guide

Marco was an amazing guide, very honest regarding our wishes, about what we could afford and not, and we really appreciated honesty, so neither us or him we gonna be lead towards to something can not be proceeded, such nice agent Marco, and the rest of the team that work along with NHG homes.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Home Buying Experience with NHG Homes

I had a very good experience purchasing my flat with Notting Hill Genesis. The whole process went smoothly and I’m really happy with my new home.

John was very helpful throughout the journey and supported me with the process from the beginning, always being responsive and clear with information. On completion day, Shreya handed over the keys and made the process simple and welcoming.

Overall, it was a positive experience and I’m excited to move into my new flat. I would definitely recommend Notting Hill Genesis to anyone looking to buy a home.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Marco…

I had a fantastic experience with Marco Dessolis from Notting Hill Genesis during my recent property viewing. Marco was incredibly knowledgeable and provided clear, informative answers to all my questions, which made the entire process feel straightforward and reassuring.

What really stood out was his honesty and transparency—he took the time to explain everything thoroughly without any pressure, which I truly appreciated. On top of that, Marco’s charismatic and genuinely charming manner made the viewing enjoyable and relaxed.

It’s rare to come across someone who combines professionalism with such a personable approach. Marco is a real credit to Notting Hill Genesis, and I wouldn’t hesitate to recommend him to anyone looking for a helpful and trustworthy viewing agent.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Shreya for helping me buy my first property.

This was my first time buying a property. I found the property at the last minute and Shreya was very friendly and approachable and went out of her way to accommodate me. She clearly explained the whole process to me. When the sale moved to the next stage, I was still able to get in touch with her for help and she would always put me in contact with the right person to help me out. She was very professional and made the whole process very smooth for me. I am grateful for her service - I could not have done it without her.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Working with Priyesh has been an…

Working with Priyesh has been an absolute pleasure. They say that moving/buying homes is up there as one of the most stressful things to do but with help of Priyesh that hasn't been my reality. He's been on hand to answer any questions promptly whenever I've asked. Not pressured me into any decisions and always gone out of his way however he could to make sure I am in a position to make a fully informed decision. Too often do I feel pressured in a buying situation but Priyesh is far from pushy and wants to ensure you're making the right decision for YOU. Thanks for your help!!

26 February 2026
Rated 5 out of 5 stars

Great assistance specially from Shreya Vyas

Nhg were quite helpful during the whole process and specially Shreya Vyas she was very helpful throughout she always answered my calls and emails(quick response)and she was very thorough with the explanation about the flat and very kind towards us,she helped us to get our new home,really appreciate her and Nhg team.thank you so much.

27 February 2026
Unprompted review
Rated 4 out of 5 stars

Super Helpful Friendly Staff

Leigh was absoultely amazing from the get go :) Super friendly and knowledgable and made the experience of buying my first home really smooth. Would highly recommend using her if you’re looking to buy a property :)

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Stunning location - amazing sales team - beautiful flats

From the moment I arrived at the development, I knew it was different - unique - calming. I took a while to walk around the buildings to see what a new normal life would look like here. Stepping into the office and meeting Leigh Hamilton! What a refreshingly open, honest and helpful representative she is! Five star service in a stunning location. The only thing that will top that is the day I get keys to my new home!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

I liaised with Iram Malik & Steven Lam…

I liaised with Iram Malik & Steven Lam throughout the process and they both offered highly professional service.
Iram went over and beyond showing me numerus flats, spending time understanding what I was looking for. She was always available and responded to my enquires promptly.
It was also obvious that Steven tried to do everything he could to ensure timely handover/moving in and he truly cared about his clients.
I am very pleased with the service, information and care both Iram and Steven provided throughout the process.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Leigh and NHG Homes!

Leigh has been very attentive and helpful throughout this journey. She is quick to respond to emails and queries. She was very kind and helpful upon the viewing and didn't mind spending time to show and explain things. Leigh has made this whole process pretty easy. I'm really glad she is the one I ended up working with on purchasing my share of my apartment.

NHG Homes have made it possible for me to finally call somewhere home in London after renting here for 5 years. I'm delighted I came across their ad and have been able to get myself on the property ladder. I'm looking forward to getting the keys to my new flat.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience buying shared ownership flat

Priyesh from the sales team, and Steven and Jack from the completions team, were great throughout our shared ownership purchase.

They were helpful, clear in their communication, and kept everything moving at each stage. The process ended up being much easier than we expected, and they were always quick to help when we had questions or needed something clarified. Highly recommend!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Shreya she is Amazing

I couldn't have had a better first-time home buying experience! Shreya She was incredibly responsive and knowledgeable throughout the entire process. She also suggested some excellent financial advisors and solicitors, which made everything so smoother and helped me find the perfect home! If anyone looking for purchase a new home, I highly recommend to speak with Shreya!!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Support from Shreya…

⭐⭐⭐⭐⭐ Exceptional Support from Shreya at NHG Properties
I would like to give a very special and heartfelt review, mainly to Shreya, who made my entire experience with NHG Properties absolutely outstanding. From the very first interaction until the end of the process, Shreya was incredibly supportive, professional, and genuinely caring.
She went above and beyond to help me at every stage. No matter how many questions I had or how complex the situation was, Shreya always took the time to explain everything clearly and patiently. Her communication was excellent, she was always responsive, and she made sure I never felt confused or stressed. That level of dedication is truly rare.
What impressed me the most was Shreya’s honesty, knowledge, and positive attitude. She handled everything with great attention to detail and treated my case as a priority. It genuinely felt like she was personally invested in helping me, not just doing her job. Because of her, the whole process felt smooth, well-managed, and stress-free.
Shreya is a huge asset to NHG Properties, and her professionalism reflects extremely well on the company. If anyone is considering working with NHG Properties, I highly recommend asking for Shreya specifically — you will be in very safe hands.
Thank you, NHG Properties, and a massive thank you to Shreya for her incredible support, patience, and commitment. I truly appreciate everything you have done. 🌟🌟🌟🌟🌟

1 January 2026
Unprompted review

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