Great Customer Service from Gary and Leanne. Gary telephoned to confirm the order and Leanne kept me updated with delivery information. I'm very happy with the bed and hopefully our son will enjoy it... See more
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Great customer service! Required an Airflow mattress at 4pm on a Friday afternoon, and NHC arranged a next day AM Saturday delivery at no extra cost! Excellent customer services
Company replied
We ordered 5 new beds earlier this year but unfortunately have had to call NHC out numerous times with faults with 2 of them. Staffing team helpful and polite but really it's not ideal that we need th... See more
Company replied
I have been dealing with Harry Welch, to obtain quotes for replacement assisted baths, at some of my Extra Care sites. Nothing is too much trouble, Harry has been very helpful, communication has also... See more
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Company details
Written by the company
About NHC Group Ltd. NHC Group Ltd., a renowned family-owned business, with over 20 years experience in the care sector, specialising in delivering cost-effective, superior nursing equipment. Our commitment is to enhance the quality of care with our comprehensive range of products and bespoke services. Our Products and Services At NHC Group, we provide an extensive selection of medical equipment, including Profiling Beds, Pressure Area Care, Hoists and Slings, Assisted Baths, Toileting Aids, Wheelchairs, Furniture, and more, all designed for maximum safety, comfort, and efficiency. Understanding the unique challenges in care homes, we offer tailored services like Assisted Bath Surveys, Equipment Installation, Nursing Equipment Maintenance (LOLER), and Equipment Management. Our services are crafted to assist in creating a safe, compliant, and welcoming environment for residents, addressing every need with precision and care. Our Unique Approach Our family-run ethos deeply influences our business approach, ensuring a personal touch in every interaction and service. This ethos, combined with our professional expertise, allows us to uniquely cater to the specific needs of each care home, understanding and responding to the diverse requirements of both caregivers and residents. Customer Experience and Commitment Dedication to fast, friendly, and professional service is at the heart of NHC Group. We pride ourselves on our responsive and knowledgeable team, ready to provide individualised assistance, ensuring your unique needs are met with utmost attention and care. Our commitment extends to ensuring quality and affordability in every product and service we offer. Why Choose NHC Group? Opting for NHC Group means choosing a partner who values quality, affordability, and comprehensive solutions in the care sector. Join the multitude of Care Homes that trust us for their medical equipment needs and experience our commitment to excellence, tailored solutions, and unwavering support.
Contact info
Unit 4 Didcot Way, Boldon Business Park, NE35 9PD, Boldon, United Kingdom
- +44 191 416 9512
- info@nhcgroup.co.uk
- nhcgroup.co.uk
4.6
Excellent
31 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service! Required an Airflow mattress at 4pm on a Friday afternoon, and NHC arranged a next day AM Saturday delivery at no extra cost!
Excellent customer services
17 April 2026
Unprompted review
Reply from NHC Group Ltd
Hi Claire, thank you for your review. We really appreciate your feedback.
We’re pleased we could support you at short notice and get everything arranged when you needed it.
We look forward to working with you again in the future!
5 Stars – Outstanding service from start to finish – NHC Group are in a league of their own
I run a 22-bed care home and have used NHC Group for a large number of items including an assisted bath, dining tables and chairs, divan beds, mattresses, headboards, and profile beds with airflow mattresses.
They have been absolutely exceptional. From the very beginning, Paul Keville bent over backwards to look after us. He gave us the best possible price on the assisted bath and even prioritised our order by giving us another customer’s slot who wasn’t in a rush. This cut our delivery and installation time by two-thirds.
Paul also beat every competitor on price for our dining tables and chairs. He was happy for us to order in batches as we gradually ramped up occupancy, which really helped with cash flow and logistics. When we came back six months later for the final batch, Paul and Joseph Wall worked incredibly hard to honour the original pricing even though the list price had increased significantly. That level of loyalty and support is rare.
The quality of the products is excellent, easily the best we’ve seen, yet they still managed to beat everyone on price.
Delivery has always been very quick, especially on beds and high-back chairs. What really surprised me was the delivery team. When we ordered 22 three-quarter divan beds with mattresses and headboards, I expected them to just drop them off. Instead, the guys assembled every single bed in the residents’ rooms. They were friendly, professional, and went the extra mile without being asked. Absolute credit to them.
NHC Group have consistently shown me that I’m a valued customer. Because of the way Paul, Joseph, and the whole team have looked after us, I have no hesitation in saying they will be my supplier of choice for all future care home needs. I cannot recommend them highly enough.
Thank you Paul Keville and Joseph Wall, you’ve been outstanding.
13 April 2026
Unprompted review
Reply from NHC Group Ltd
Thank you for taking the time to leave such a detailed review, it’s greatly appreciated.
I’ll be sure to pass your kind comments on to Paul, Joseph, and the wider team. It’s fantastic to hear how well everything has been supported from start to finish.
We look forward to continuing to work with you.
Business Services
Excellent business communication. product supply and quality are 5/5. team members knowledge of products and services along with installation are exceptional.
very polite team members, efficient and courtious.
100% recommend NHC
8 April 2026
Unprompted review
Reply from NHC Group Ltd
Hi Gareth, Thank you for your review, we really appreciate you taking the time to share your feedback.
I’ll make sure your comments are passed on to Paul and the wider team.
We look forward to working with you again in the future!
Great Customer Service
Great Customer Service from Gary and Leanne. Gary telephoned to confirm the order and Leanne kept me updated with delivery information. I'm very happy with the bed and hopefully our son will enjoy it in his new bedroom. I feel it's rare to get this level of customer service these days so I was really pleasantly surprised by this.
25 March 2026
Unprompted review
Reply from NHC Group Ltd
Thank you for taking the time to leave us a 5-star review.
We’re really pleased to hear you had such a positive experience with our team. Your kind comments about our customer service really mean a lot to us, and we’ve shared your feedback with Gary and Leanne.
Thank you for choosing NHC Group!
Excellent Service and product
Ordered bed on Tuesday and was delivered and installed at the care home where I was going on the following Monday. I was very pleased with service. A couple of issues arose but were dealt with efficiently.
24 February 2026
Unprompted review
Reply from NHC Group Ltd
Hi Rosalind, thank you for your 5-star review!
We’re delighted to hear that you were pleased with the service and that the bed was delivered and installed promptly at the care home. Providing a smooth and efficient experience is very important to us, so your feedback is greatly appreciated.
Thank you for taking the time to share your experience. If we can assist you again in the future, we’d be more than happy to help.
excellent
I have been dealing with Gareth Hall, Nothing is too much trouble, he goes above and beyond, Gareth has been very helpful, communication has also been excellent, we ordered 3 beds but missing parts Gareth sorted this very quickly for us.
12 February 2026
Unprompted review
Reply from NHC Group Ltd
Thank you so much for your 5-star review.
We’re delighted to hear about your positive experience with Gareth. He takes great pride in supporting our customers, so it’s wonderful to know his helpful approach and clear communication made a difference.
Thank you again for your kind feedback. We look forward to working with you again in the future.
Wonderful company
wonderful company who provided exactly what I needed. Polite on the phone and able to answer all my questions. Price was right with a special offer which encouraged me to buy more. I would definitely use them again.
17 October 2025
Unprompted review
Reply from NHC Group Ltd
Hi Jane, thank you so much for taking the time to leave us a 5-star review. We’re really pleased to hear that our team was able to help answer your questions and that you found exactly what you needed.
We truly appreciate your support and look forward to helping you again in the future.
Assisted Bath Replacement
I have been dealing with Harry Welch, to obtain quotes for replacement assisted baths, at some of my Extra Care sites. Nothing is too much trouble, Harry has been very helpful, communication has also been excellent! The end product looks fantastic. The Staff and residents are extremely happy too!
5 December 2025
Unprompted review
Reply from NHC Group Ltd
Thank you for your 5-star review, Vicky.
We’re delighted to hear that you had such a positive experience working with Harry and that you were pleased with both the communication and the finished result. It’s especially rewarding to know that the staff and residents are happy too.
Your feedback has been shared with Harry and the wider team. Thank you for choosing NHC Group, we’re always here to help if you need any further support.
I spoke to Josh
I spoke to Josh, who couldn’t have been more helpful!
He was extremely knowledgeable and and was able to give good advice regarding my purchase.
He was patient and nothing was too much trouble for him.
I had honestly thought that good old
‘ Excellent Customer Service’ like this didn’t exist anymore!
He’s a real credit to his company, and I hope that he get the recognition he deserves.
Many thanks!🙏
21 November 2025
Unprompted review
Reply from NHC Group Ltd
Hi Michael, Thank you so much for your 5-star review! We’re delighted to hear that Josh was able to support you with such knowledge, patience and care. Delivering genuine, helpful customer service is incredibly important to us, so it’s wonderful to know this was reflected in your experience.
We’ve shared your feedback with Josh, and he really appreciated your kind words.
Thanks again for choosing NHC Group, and if you ever need any further assistance, we’re always here to help.
Great service
I had Josh helping me order a specialist chair. He was absolutely fabulous on the phone and WhatsApp. The service is fantastic as is the price. Thank you.
19 November 2025
Unprompted review
Reply from NHC Group Ltd
Hi Anastasia, thank you so much for your wonderful 5-star review! We're delighted to hear that Josh was able to assist you so well with ordering your specialist chair. Providing fantastic service and great value is really important to us, so it’s lovely to know this came through in your experience.
If you need any further support, we’re always here to help.
NHC provided a great service
NHC provided a great service. It was the first time we have used them and items were required urgently. The item was ordered and arrived in good time. Great communication and we will be using them again in the future.
23 October 2025
Unprompted review
Reply from NHC Group Ltd
Thank you so much for your 5-star review. We’re delighted to hear that your first experience with NHC was a positive one, and it’s great to know we met your expectations.
We truly appreciate your feedback and look forward to supporting you again in the future.
Great service, quality products
Gary from NHC was very helpful from the start to finish, communication was perfect. I enquired about a profile bed for my father and he advised me on the best choice of bed and mattress. Gary also arranged for delivery for the date requested .The price was very reasonable and quality great.
5 September 2025
Unprompted review
Reply from NHC Group Ltd
Hi Samantha, thank you for taking the time to leave us such a wonderful 5-star review! We’re so pleased to hear Gary was able to guide you through choosing the right bed and mattress for your father, and that everything from communication to delivery went smoothly. We’ll make sure your kind feedback is shared with him.
I have always found Northern Healthcare…
I have always found Northern Healthcare to be a very responsive company who go out of their way to help their customers.
20 August 2025
Unprompted review
Reply from NHC Group Ltd
Hi Jude, thank you so much for your kind words. We’re delighted to hear that you’ve consistently found our team responsive and supportive. Providing the best possible service to our customers is always our top priority, and it’s wonderful to know this has been your experience!
Excellent service and products
We have been using NHC Group Ltd as our supplier for our care home equipment for around a month. Our main point of contact Paul Keville who has provided an excellent service. His knowledge of products. deals and their availability is really good. NHC have prompt delivery times and products are always of a good standard... and the complementary tin of biscuits was a bonus!! We are excited to continue to work alongside Paul and his team in the future!
12 August 2025
Unprompted review
Reply from NHC Group Ltd
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that you’ve had a great experience with Paul and the team. It’s brilliant to know you’ve found our service, product quality, and delivery times to be of a high standard – and we’re glad the biscuits went down well too!
We really value your feedback and look forward to continuing to support you with your care home equipment needs.
Great service from Gareth and Gary
Great service from Gareth and Gary. Good stock levels and competitively priced. I have used them for nearly 10 years now. I would highly recommend.
4 August 2025
Unprompted review
Reply from NHC Group Ltd
Thank you for your wonderful review and for being such a loyal customer over the past 10 years. We’re delighted to hear that Gareth and Gary have provided you with great service. Your recommendation means a lot to us, and we look forward to supporting you for many more years to come!
Reply from NHC Group Ltd
Thank you for your 5-star review, Sarah! We’re so pleased you were happy with our quick service and delivery, and we appreciate you taking the time to share your feedback.
Great Team
Lovely team to work with. Have held a great relationship with them for many years. Always on hand to help.
18 June 2025
Unprompted review
Reply from NHC Group Ltd
Thank you, Ryan, for taking the time to leave us a review – we really appreciate your kind words! It’s always a pleasure working with you, and we’re proud of the long-standing relationship we’ve built over the years. We’ll be sure to pass your lovely feedback on to Emma and the wider team – it really does mean a lot to us. We’re always here to help and look forward to continuing our work together!
A caring company with great experience!
We here at Marquis Court have used NHC for over 10 years, we are yet to find anything that has not fulfilled our needs here. From the quality of the beds to the hoists and standaids. We have a long standing relationship with Gareth who always strived to help us whenever we needed it. Emma is now the one who gets stuck with our problems and deals with anything we need efficiently. We would strongly recommend any care provider to have a chat with those at NHC if needing equipment.
3 June 2025
Unprompted review
Reply from NHC Group Ltd
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We’re incredibly proud to have supported Marquis Court for over a decade, and it’s wonderful to hear that our products and service continue to meet your needs. Gareth and Emma will be especially pleased to receive your praise — they’re both committed to providing the best support possible, and it’s lovely to see their efforts recognised.
We really value the trust you’ve placed in us over the years, and we look forward to continuing our partnership!
Excellent Products and Service
We have an excellent long-standing working relationship with our accounts manager Gareth. He is efficient and we always receive excellent customer service from him. The products from NHC are consistently of good quality and value for money.
2 May 2025
Unprompted review
Reply from NHC Group Ltd
Thank you for your fantastic review! We're delighted to hear you've had such a positive and long-standing relationship with Gareth — we'll be sure to pass on your kind words. It's great to know our products and service continue to meet your expectations for quality and value.
We really appreciate your ongoing support and look forward to working with you for many more years!
We ordered 5 new beds earlier this year…
We ordered 5 new beds earlier this year but unfortunately have had to call NHC out numerous times with faults with 2 of them. Staffing team helpful and polite but really it's not ideal that we need these beds servicing so often when we have only just purchased them
1 May 2025
Unprompted review
Reply from NHC Group Ltd
Hi Olivia, Thank you for your feedback, and we're sorry again for the inconvenience caused. We completely understand how frustrating it can be to experience issues with new equipment.
We’re glad our team was able to resolve everything under warranty and that you found them helpful and polite. We really appreciate your feedback, as we’re always striving to improve our service and offering.
If there’s anything else we can do to support you, please don’t hesitate to get in touch.
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