NGT Academy Reviews 

959
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the hands-on labs and practical exercises, which make learning engaging and help them retain information effectively. The instructors are highly knowledgeable, patient, and skilled at explaining complex concepts in an easy-to-understand manner, often using analogies and real-world examples. Many appreciate the well-structured coursework and the flexible pacing, which allows them to fit studies around their personal and professional lives. The overall service, including supportive staff and a strong community, is frequently highlighted as exceptional, providing motivation and guidance for students at all levels. However, some people mentioned that there is a lot of information to retain, and occasionally, an instructor's pacing might be too fast or too slow on certain topics. Some customers expressed concerns regarding the company's approach to financial hardship or personal circumstances, and reported difficulties with service termination requests.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the overall experience amazing... See more

Staff

People report positive experiences with staff, highlighting the instructors and support staff as... See more

Instructions

Customers consistently note positive experiences with instructions, highlighting that the materials provided... See more

Product

Clients share positive opinions on the product, with many finding the courses to be well-structured and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness of staff and the outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NGT Academy has been a game changer for me. The instructors actually know how to teach, not just read slides. They break down complex networking concepts into simple, real-world examples and are a... See more

Rated 5 out of 5 stars

I have been looking for a program that would give me not only instruction on IT, but give me the opportunity to get some hands on training. I am a visual learning, along with the ability to understand... See more

Rated 5 out of 5 stars

Chrystel is truly a gem at NGT Academy! From the very beginning, she’s been an incredible source of motivation and support. She doesn’t just guide you, she genuinely pushes you to reach your full... See more

Rated 5 out of 5 stars

My experience with the NGT Academy has been great. I would recommend this to any veteran or civilian that needed a career start or change. This is the future that we are headed towards and I believe N... See more


Company details

  1. Training School

Written by the company

NexGenT (DBA NGT Academy) was founded by two Air Force veterans who have trained thousands of engineers for the military. They have combined the military-style training philosophy of job readiness with decades of network engineering and cyber security experience working at Cisco Systems, Arista Networks, and Dimension Data into an immersive program to get people into cyber security or networking careers faster and more effectively than ever! NGT Academy is on a mission to help 1 million people get tech jobs by 2030. There will be 3 million unfilled cyber security jobs in the market by 2021. We want to close that skills gap by providing people an affordable education that gets them job-ready for a career in cyber security. NGT Academy believes that students shouldn’t be left with outrageous debt from degrees that don’t teach the required skills to succeed in the workplace. We believe we have the best program to equip anyone to be cyber security specialists in the fastest way possible. We believe in having a strong foundation in network architecture before students go into our cyber security training. Once the student masters the fundamentals in networking, they are better prepared to step into our cyber security training program along with real-world projects.


Contact info

4.8

Excellent

TrustScore 5 out of 5

959 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(959)

300 reviews in the last 12 months

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Rated 5 out of 5 stars

Great!!!

They tell you what they're going to tell you, they tell you and then they tell you what they told you. They use the military instruction model well. Instructors truly know their stuff.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Come ready!

This program provides multiple resources for you to succeed. From an appointed representative to keep you locked in, study groups with peers, and the amount of knowledge that is feed to you to help prepare you for the next level.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

The NGT team is amazing

The NGT team is amazing. You will mostly see the incredible instructor Jacob Hess who is in almost all your modules for your first certification you will be working towards.

4 February 2026
Unprompted review
Rated 4 out of 5 stars

4/5 Great place to start!

The company does an excellent job of giving basic information to someone who is starting from scratch.

That being said, they can take you at any level you're coming from and give you the necessary information to continue your learning process in this industry. If you're looking to get some solid study material for any certification provided through their service, this is an excellent place to start. I would highly recommend anyone that is in a tough financial spot and can't necessarily afford traditional schooling, or just simply doesn't want the skeleton in the closet (DEBT) to be a part of their life? This is a great place for you.

In conclusion,
This is a great place if you're just getting started. These guys do an excellent job of keeping things basic enough for someone just joining the field or just simply showing interest of doing so.

4/5 due to the fact that I have yet to fully explore all of the options and there has to be some room for adjustment here. This allows for the ability to boost this rating given time.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

NGT is definitely worth checking out and going through.

My experience with the NGT Academy has been great. I would recommend this to any veteran or civilian that needed a career start or change. This is the future that we are headed towards and I believe NGT is a top choice for those seeking entrance into a field of cybersecurity and networking. At least get a consultation because you'll be surprised to find out how beneficial it can be for you.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Career Changers Moving into Tech

As a Navy veteran transition from the civilian insurance industry into tech, I was looking for more than just a coding bootcamp. I needed a program that could help me gain real, marketable skills and get my foot in the door of the tech industry. The NextGen Academy Full Stack Engineering program delivered exactly that.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Hands-on networking at its best!!

Transitioning from a QA background into Network Engineering felt daunting at first, but NexGenT Academy provides the exact tools needed to make the jump. The focus on real-world scenarios like setting up Management, Data, and Voice VLANs makes the learning feel practical rather than just theoretical like most other courses. Highly recommend for anyone looking for a rigorous, hands-on program and looking to switch careers into something impactful.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful program, consolidates everything you need to know and keeps you on track to learn it and apply it

All the information was presented in an organized and well structured format. really helped me set goals and stay on track. Yes some may say you can study this information without a program like this. The value I find here is that everything is aggregated and organized from what you should know first, then gradually integrates what you should learn after. The labs are super helpful and the mentors know their stuff!!!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great training program

Great training program. Taught me a lot about network engineering and gave me a basis to build upon as I pivot into the Tech Industry!

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Most regretful investment!

This has been the most regretful financial decision of my life. When I enrolled in NGT Academy, I was living paycheck to paycheck and desperately trying to improve my situation. I took a risk because their marketing promised a clear, structured path into an IT career. Instead, I ended up trapped in a system that feels predatory, dismissive, and completely lacking in basic human understanding.

From the very beginning, I felt uncomfortable. I was pressured to share my screen, exposing private information, while being rushed through lengthy legal documents that were summarized in just a few sentences. With a $13,000 price tag, I expected modern, high‑quality content. What I got were outdated videos about more than five years old with audio quality so poor it was difficult to follow.
Despite trying to study, life didn’t pause for this program. I was working 60+ hours a week, often six days straight. On my one day off, I needed to rest and simply exist as a human being. Eventually, I found a stable job—not in IT, but in construction—and I’m genuinely content with that path. But because I wasn’t constantly active in their system, NGT Academy treats me as if my life circumstances don’t matter. And this is where the real issue begins: cancellation is practically impossible!

Once you sign those rushed documents, you’re locked in. They will circle you around endlessly, refusing to acknowledge financial hardship, personal circumstances, or the simple fact that I no longer use or benefit from their service. Their attitude is essentially: “You’re struggling? You’re not using the program? That’s fine—just keep paying us $500 a month.”

There is no empathy. No flexibility. No recognition that people’s lives change. I was verbally promised a refund if I didn’t get a job in IT. That promise vanished the moment I signed. It was never in writing, and they know exactly what they’re doing when they make those verbal guarantees. It’s a blanket statement designed to close the sale, not support the student.

Today, I’m working in construction, I’m not using their services, and I don’t find value in them anymore. Yet I’m still being forced to pay for something that provides me nothing. I have never been in debt before this, and the stress and disgust this situation has caused is overwhelming.

If NGT Academy responds to this review, I already know what it will look like: a long, polished message about their policies, their terms, their services—without acknowledging my actual experience. They will say, in many words, that cancellation is impossible unless extreme conditions are met, even though the enrollment process itself was rushed and pressured.

If they don’t respond, that silence speaks just as loudly. All I want is to cancel something I do not use and do not want. The fact that this simple, reasonable request is denied at every turn says everything about their business model.

25 January 2026
Unprompted review
NGT Academy logo

Reply from NGT Academy

Thank you for sharing your feedback. Transitioning careers while working 60+ hours a week in construction is an incredible challenge, and we want to acknowledge the hard work you’ve put in - both in your job and by completing over 50% of our program.

We aim to be as transparent as possible, so we’d like to address your concerns directly:
- On the Enrollment Process: We provide every student with a copy of their signed enrollment agreement immediately. We also include a 3-day full cancellation window and a 14-day minimal-fee withdrawal period to ensure students have time to review the terms privately and ensure the commitment fits their life.
- The Tuition Reimbursement Policy: Our 365-day guarantee is designed to protect students who fully commit to the career change. It does require completing the coursework and certifications, as the goal is to get you hired. Because this is a results-based guarantee, we cannot offer refunds for a change in career preference or personal schedule once the refund period has passed and significant progress in the curriculum has been made.
- The Content & Experience: We regularly update our modules to meet current industry standards. While some foundational videos are recorded to maintain consistency, they are vetted for accuracy. Regarding the audio issues, we haven’t had widespread reports of this, but we’d love to investigate your specific technical setup to see if we can improve that experience for you.
- Your Communication with Us: We looked into your history with your Student Success Manager. While we saw your note regarding your hectic 10–12 hour workdays in construction, we didn't receive an official request for a hardship review or a formal withdrawal.

We understand that life happens, and it sounds like you’ve found stability in your current career, which we truly celebrate. However, as an academy, we have to balance empathy with the fact that our instructors, coaching resources, and technical lab environments were allocated and utilized for over half of the program.

If you’d like to discuss a temporary pause to save your progress for a later date when your schedule lightens up, we are more than happy to facilitate that. Please reach out to us at support@nexgent.com so we can find the best way to support you within our policy limits.

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