Nairnsey Fisher & Lewis Reviews 

549
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, responsive, and extremely helpful throughout property purchases and sales. Consumers note that the entire legal journey is handled efficiently, keeping people well informed and supported at every single stage. Some reviewers were not happy with communication issues and unexpected delays when trying to get timely answers from their assigned legal team. A few people also felt genuinely frustrated by slow responses or a complete lack of updates during critical contractual moments of the process. Additionally, a small group mentioned feeling unsupported or disappointed with the overall service provided during their stressful property moves.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the professional, efficient, and... See more

Customer service

People report positive experiences with customer service, highlighting helpfulness, professionalism, and... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is consistently quick to answer... See more

User experience

Consumers find user experience to be positive, noting a smooth and seamless journey from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied

Rated 5 out of 5 stars

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, howe... See more

Rated 5 out of 5 stars

We sold and bought with NFL recently and must say the service that Jamie provided went above and beyond. She was always available to talk to on the phone and incredibly prompt in dealing with any curv... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

549 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(549)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and efficient service

Julie, was helpful from start to finish. Her response to any queries and concerns that I had was always immediate. I had confidence that my sale was being dealt with efficiently. A smooth, drama free experience.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

We are not very au fait with technology and some questions we needed answering by telephone. They were always so helpful and polite. Saw us through what was sometimes stressful. Cannot thank them enough. Especially would like to mention Chloe and Melanie. Special thanks to you.

28 May 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Barbara, thank you for taking the time to leave this review and for your kind words about NFL and in particular, Chloe and Mel. We were only too happy to help you and we are so pleased that you had a very positive and helpful experience! We hope to be able to help you again soon and will make sure Chloe, Mel and the team are aware of your review!

Rated 3 out of 5 stars

We got there in the end

We got there in the end. Overall, we felt communication along the journey for exchange was quite poor. We had no idea who from the team was looking after our buy and sell directly. We constantly were the ones chasing for updates.
A simple email to confirm who on the team is best to contact, along with a weekly update email would have been great to know what was progressing and what was holding things up and would have saved a lot of time and unnecessary stress from our side as the client.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

They were very caring and informative…

They were very caring and informative and made our ordeal easier to bear under the circumstances. Very professional, polite and work undertaken completed quickly. We would definitely recommend them to everyone that we know. Many thanks!

27 March 2025
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Dawn & Stacy, many thanks for taking the time to leave this review, we appreciate it very much. We are glad you found everyone at NFL so informative, polite, professional and efficient. Thank you for recommending NFL!

Rated 5 out of 5 stars

Terrific service all the way through - Brilliant team!

I had an outstanding experience with Nairsney Fisher & Lewis during my recent sale and purchase. Special thanks to Kiera Cheryl, Harrison, who were absolutely phenomenal throughout the process.

Both Kiera and Cheryl went above and beyond at every turn — professional, proactive, and completely dedicated to getting everything across the line. Their communication was flawless, and they handled every challenge with calm expertise and genuine care.

I’m incredibly grateful for their hard work and would highly recommend Nairsney Fisher & Lewis to anyone looking for a team that truly delivers.

25 April 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review Temi, we very much appreciate it and will make sure that the team are made aware! We are particularly pleased that you found us so prompt in response and that things went smoothly and efficiently. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

A great service experience at High Street Lawyers

Our service request concerned setting up Interim Power of Attorney arrangements for my wife and I. We called in at the NF&L office in Billericay on 9th May to enquire about the process and were dealt with by Meghan Sparks, one of the lawyers there. Meghan explained the procedure clearly to us and answered our questions in a calm and reassuring manner. We went ahead and have signed the necessary documents this morning, again with sensitive and thorough support from Meghan. This is an emotional decision for us to take and a complex administrative procedure to go through. Meghan handled it perfectly and we would have no hesitation in recommending her, and NF&L, to friends who might be considering setting up Interim Power of Attorney arrangements in their lives.

14 May 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Richard, many thanks for taking the time to leave this review, we appreciate it very much. We are glad you found Megan and the team so helpful, responsive, efficient and approached with the right level of sensitivity. We hope to help you again in the future and thank you for recommending NFL!

Rated 5 out of 5 stars

Really pleased with the service we…

Really pleased with the service we received from Charlotte Murphy at NFL! So quick and effective we completed earlier than expected and she was always available to talk on the phone.

7 May 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Avni thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very positive and efficient experience! We hope to be able to help you again soon and will make sure Charlotte and her team are aware of your review!

Rated 5 out of 5 stars

House sale

The practice worked very hard during the sale of my home trying to work within a small time scale.They had many problem to deal with from another solicitor but they worked tirelessly and efficiently to overcome the problem.Many thanks to Harrison and Julie for the proffesional way of dealing with everything and I would fully recommend this company.Once again many thanks

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Professional, timely and friendly

From the outset Julie was friendly, helpful and I felt like I was in safe hands. Both Julie and Harrison were professional, timely and helpful throughout my dealings with them. I would highly recommend them.

23 April 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi May, thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very positive and professional experience! We hope to be able to help you again soon and will make sure Julie, Harrison and the team are aware of your review!

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. We used their services for Wills, and our sale and purchase. Special thanks to Danielle for her expertise and professionalism. Both her and her assistant Tracy were a huge support throughout the moving process and were always prompt in responding to any queries and guiding us where needed. I wouldn’t hesitate in using their services again.

25 March 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review Alan, we very much appreciate it and will make sure that Danielle, Tracey and their team are made aware! We are particularly pleased that you found both our private client and conveyancing teams so helpful. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

5 star service

5 star service. Brilliant communication and so helpful.

24 April 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Chelsie, thank you so much for taking the time to leave this review, we very much appreciate it. We are particularly pleased that you found the communication level so high and our staff so helpful. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Exemplary Service and would absolutely reccomend

I first came into contact with NF&L, and in particular Julie, during a failed sale.
I have to say the reason I reached out when I had another sale is because of the attitude and responsiveness when I had enquiries or questions.

Everything was answered quickly and efficiently.

Definitely a 5-Star service, and definitely I'd be back in touch and recommend.

Thank you so very much for all of your efforts.

17 April 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Dave & Laura, many thanks for taking the time to leave this review, we appreciate it very much. We are glad you found Julie and her team so helpful, responsive and efficient. We hope to help you again in the future and thank you for recommending NFL!

Rated 5 out of 5 stars

A Personal Local Firm

A local firm to me in Hockley. They are very personal orientated even though they have a few branches locally. A massive thanks to lyall for his patience and understanding dealing with our case.
I would not hesitate in using this firm again in the future.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Not only very professional but really friendly as well. Kept me informed through the whole process, very prompt in responding to queries and overall a first class and stress free service provided. Thank you

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

I needed to sell an inherited property as quickly and stress free as possible. Julie Smith worked professionally and efficiently to help me do this. Communication was clear and straightforward and everything was carried out in a timely manner. I would not hesitate to recommend or use this firm again

8 April 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Jo, thank you so much for taking the time to leave this review, we very much appreciate it and will make sure that Julie and her team are made aware! We are particularly pleased that you found Julie such a pleasure to deal with. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

This was my first time using NFL

This was my first time using NFL, and I am very pleased with their service. Cheryl Martin handled my case and was fantastic—she always responded promptly to my emails and addressed all my queries. I have worked with a few solicitors before, but none have matched the excellence of NFL. I am extremely happy with them and would definitely recommend their services. Thank you NFL, and a special thanks to Cheryl Martin!

28 March 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review, we very much appreciate it and will make sure that Cheryl and her team are made aware! We are particularly pleased that you found us so prompt in response and that things went smoothly and efficiently. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

First time buyer - New build

I was extremely impressed with the service provided by NFL legal , particularly Charlotte Murphy and her team, during my recent home purchase. Charlotte was very professional, efficient, and always kept me informed. Her team was also incredibly helpful and responsive. I felt confident and well-supported throughout the entire process. I would not hesitate to recommend them.

31 March 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Nikita, thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very positive and efficient experience! We hope to be able to help you again soon and will make sure Charlotte and her team are aware of your review!

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