I’ve tried several saddles over the years, but none have come close to the comfort of my Nexxper. From my very first ride, I could feel the difference, no numbness, no discomfort, just pure enjoym... See more
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Excellent saddle for the money. The functional design of the saddle makes riding comfortable, and the cushioning felt that it was giving me good support over the bumps. The material looks hard wearin... See more
Company replied
The saddle was just what i needed well padded and strong with the additional reflector light and LED flashlight which you can incorporate. So much so that my partner has pinched mine and ordered anot... See more
Company replied
From their website: 2. What are the delivery times? Orders are processed within 1 to 3 business days, with delivery typically taking 3 to 7 days, depending on your loca... See more
Company replied
4.2
Great
30 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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It took a little while to be delivered…
It took a little while to be delivered but at least I could track this. The product is very good, I’ve tested it out on a 30 mile ride today and it is excellent.
23 October 2024
Unprompted review
Reply from Nexxper
Thank you for your feedback! We're glad the tracking helped during the wait, and even happier to hear the product performed excellently on your 30-mile ride. Enjoy the ride!
Ordered the seat for my husbands new…
Ordered the seat for my husbands new electric bike and he is very impressed with it. So much more comfy than the original one that came with the bike. Would highly recommend
19 July 2024
Unprompted review
Reply from Nexxper
Thank you so much for your kind words! We're thrilled to hear that your husband is enjoying the new seat and finding it much more comfortable. We truly appreciate your recommendation!
Same as last review paid for saddle and…
Same as last review paid for saddle and the company has disappeared. Fake tracking info. Website vanished. SCAM!!
10 October 2024
Unprompted review
Reply from Nexxper
Hello,
First of all, we sincerely apologize for the inconvenience. There was indeed a technical issue that temporarily affected our services, but please rest assured that everything is now back to normal. Your order is being processed, and you will receive your product without any problems.
To put your mind at ease, you can now track your order directly on our website, or contact us via email for any questions. Additionally, for even faster assistance, feel free to reach out to us directly via the live chat on our website. We guarantee a quick response and clear updates.
We are confident that you will be satisfied with your product and we truly hope you’ll reconsider your review on Trustpilot, as we strive to provide high-quality service and your review during this challenging time impacts us.
Thank you for your understanding and trust.
Best regards,
Nexxper
Reply from Nexxper
Hello,
Thank you so much for your review! We are delighted to hear that you received your order and that you are happy with our product. 😊 Your satisfaction is our top priority, and we truly appreciate your feedback.
If you need any further assistance or advice, please don’t hesitate to reach out. We’d be happy to help you again.
Thanks again for your trust!
Best regards,
Nexxper
Goods not delivered
Have paid for a saddle & light, but nothing delivered & unable to track delivery. Starting to think this could be a scam?
17 October 2024
Unprompted review
Reply from Nexxper
Hello,
First of all, we sincerely apologize for the inconvenience. There was indeed a technical issue that temporarily affected our services, but please rest assured that everything is now back to normal. Your order is being processed, and you will receive your product without any problems.
To put your mind at ease, you can now track your order directly on our website, or contact us via email for any questions. Additionally, for even faster assistance, feel free to reach out to us directly via the live chat on our website. We guarantee a quick response and clear updates.
We are confident that you will be satisfied with your product and we truly hope you’ll reconsider your review on Trustpilot, as we strive to provide high-quality service and your review during this challenging time impacts us.
Thank you for your understanding and trust.
Best regards,
Nexxper
excellent service
23 September 2024
Unprompted review
Reply from Nexxper
Hello,
Thank you for your kind words! We’re glad to hear you were happy with our service.
Best regards,
The Nexxper Team
Great customer satisfaction
I had a fantastic experience with Nexxper! Their customer service was excellent, and everything from ordering to delivery was seamless. I’m very impressed with the quality and attention to detail. I’ll happily recommend Nexxper to others!
1 October 2024
Unprompted review
Reply from Nexxper
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with us, from ordering to delivery. It’s great to know that our customer service and product quality met your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Nexxper Team
A Great ride!
This is a very comfortable saddle, especially when it comes to the long ride. I made my first trip out on the Nexxper saddle at the weekend and covered 33 off-road miles of stone, chalk and grass tracks, ruts, roots and moonscape rough roads climbing and descending escarpments. A very impressive ride!
6 October 2024
Unprompted review
Reply from Nexxper
Hello,
Thank you so much for your great feedback! We're really happy to hear that the Nexxper saddle was comfortable for your long ride. It sounds like you had quite the adventure with those 33 off-road miles!
Thanks again for sharing your experience, and happy riding!
Best regards,
The Nexxper Team
Excellent quality and easy to fit onto…
Excellent quality and easy to fit onto our e-bikes to replace rather uncomfortable ones. Good delivery.
3 September 2024
Unprompted review
Reply from Nexxper
Hello,
Thank you for your great review! We’re glad to hear that you found the saddle to be of excellent quality and easy to install on your e-bikes. It’s great to know it’s made your rides more comfortable!
We appreciate your feedback and hope you enjoy many more pleasant rides.
Best regards,
The Nexxper Team
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