I have been using nexus clips for nearly 18 months. The first version was basic but functional. My only complaint was that the AI was useless as generating more clips, but it worked. They recently... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another scammy AI company based on lies. Terrible service. Literally is so buggy it does not work. Actually useless. Customer service (only via email) was completely unhelpful. Gave up after week and... See more
Company replied
Customer service is the worst. Unclear, unfriendly, and they take a long time to answer. Just awful. The page seems ok for 5EUR a month, I guess. It's very wonky but if you kind of get the hang of it,... See more
Company replied
Horrible customer service. Their product has been easily superseded by other cheap, if not free services. They do not notify when renewal is due, the customer portal is complex to access and they refu... See more
Company replied
Company details
Written by the company
NexusClips is a platform for creators built to turn raw recordings into ready-to-publish content. Currently, NexusClips focuses on clipping: creators can upload podcasts, streams, and long-form videos and automatically turn them into edited short-form clips, with key moments selected, captions added, and videos formatted for publishing. Soon, NexusClips will also expand into video editing, making it even easier to turn raw footage into fully edited, platform-ready content. The goal is simple: spend less time editing and more time creating and publishing.
Contact info
United States
- nexusclips.com
1.4
Bad
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't Use Nexus Clips!
It wasn't made clear that I would be billed. I was billed twice and never used the service. It is impossible to get money back. Don't sign up or click on anything that has to do with this company.
24 March 2026
Unprompted review
Reply from NexusClips
We’re very sorry to hear about your experience. We understand how concerning it is to see charges you weren’t expecting, especially if you believe you were charged twice and did not use the service.
NexusClips subscriptions are recurring and renew automatically while they remain active. However, a possible duplicate charge is not something we want to treat as a standard renewal, and we would like to review exactly what happened with your account and payments.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your NexusClips account together with the dates and amounts of the two charges.
We genuinely want to understand what happened and make sure your case is reviewed properly. Feedback around billing clarity is also important to us, and we’re continuously working to improve both NexusClips and the overall customer experience.
This isn't worth the money
This isn't worth the money, causes frustration and actually wastes time because the program never works right. Do yourself a favor and go with something else. this program is worthless!
14 March 2026
Unprompted review
Reply from NexusClips
We’re sorry to hear that NexusClips left you feeling this frustrated and that the platform didn’t save you the time you expected.
In September, we released a major update to NexusClips, with significant changes to the platform, clip creation flow and editing experience. Since then, we’ve continued working on stability, performance and the quality of the results.
We know that when a tool is meant to save time, repeated issues can make the experience especially disappointing. That’s why feedback like yours is important to us.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and let us know what specifically wasn’t working as expected. We’d genuinely like to understand what went wrong in your case and see how we can help.
NexusClips is in continuous development, and our users’ feedback plays an important role in helping us improve the product.
I paid for an annual subscription on…
I paid for an annual subscription on 9th March 2026. I am unable to link my main youtube channel but could link channels I no longer use. I've tried to resolve by rebooting, using a different browser, ensuring that pop ups are not disabled, clearing history and NOTHING works. I have contacted Nexus and requested a refund but they are now not even responding. Wish I checked reviews before purchasing!
9 March 2026
Unprompted review
Reply from NexusClips
We’re very sorry to hear about the difficulties you experienced connecting your main YouTube channel, especially after trying several troubleshooting steps yourself and then feeling that you weren’t getting the support you needed.
Since your original experience, we released a major update to NexusClips in September, with significant changes to the platform and its overall workflow. We’re continuing to improve integrations, stability and the experience of connecting and publishing to external platforms.
We’d genuinely like to understand why your main YouTube channel could not be connected while other channels worked correctly, and also review what happened with your previous support requests.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your NexusClips account. If you’re willing to try the updated platform again, we’d be happy to help you check the connection and see whether the issue can now be resolved.
We’re sorry that your previous experience left you feeling unsupported, and we’d appreciate the opportunity to look into your case properly.
Free Version - Not Working
They say they have a free version with watermark and limited clips, that is not true.
Once you connect your channel, it says automatically for all videos that 5 clips have been identified and you need to pay to get any. There is no clip with the free service in case you wish to test it and see if it might work for you before you subscribe. Which for me is a big massive NO as if you cannot gain customers trust before charging them, it means that your service is very poor and the reviews here confirm it. Don't waste your time!
16 February 2026
Unprompted review
Reply from NexusClips
We’re sorry to hear that your first experience with NexusClips gave you the impression that you couldn’t properly test the platform before subscribing.
NexusClips does offer a Free plan with limitations, designed to let users try the product before moving to PRO. If your account was immediately redirected to the payment page without being able to generate any clips on the Free plan, we’d genuinely like to understand what happened, as we don’t want users to feel they have to pay before they can evaluate the service.
We also released a major update to NexusClips in September and continue improving the platform, including the onboarding and creation experience.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account. We’d like to review why the Free experience did not work as expected for you and help you test NexusClips properly.
Building trust before asking someone to subscribe is important to us, so we appreciate you bringing this to our attention.
Scammers
Scammers, misleading description and shady terms. Bogus explanations.
12 February 2026
Unprompted review
Reply from NexusClips
We’re sorry to hear that NexusClips left you with this impression. We take concerns about transparency, pricing and our terms very seriously, and we never want a user to feel that the service was presented in a misleading way.
Our subscription conditions, including recurring billing and our refund policy, are set out in our Terms and Conditions. At the same time, if anything in the product description, checkout process or communication from our team felt unclear or inconsistent, we genuinely want to understand exactly what happened.
We also released a major update to NexusClips in September and continue improving both the platform and the overall customer experience based on user feedback.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and let us know what specifically you felt was misleading. We’d like to review your experience properly and see how we can help.
DO NOT USE
DO NOT WASTE YOUR MONEY ON THIS. The people who promote this crap should really be held accountable.
Been looking for a good AI clipping tool as I was previously using a free trial of StreamLadder but its monthly cost was quite high. Seen numerous people and videos praise Nexus Clips so I seen a massive discount for a years subscription and jumped on it.
Remember, if something looks to good to be true, it is.
Right from the get go I had problems. The "AI Clip Finder" takes absolutely AGES in order to process clips it gives a countdown on when they will be ready, generally around 12-20 minutes. However when it gets to "almost ready" it stalls for a further 30mins+
When you finally get your clips and click the "edit clip" option it brings you to an error page saying "PAGE NOT FOUND". I emailed Support regarding this and after a long wait I got a reply stating "If streaming 18 rated games it can block the editor so try not to stream mature rated games or just upload the clips I want manually"
Now while solution 2 worked of having to manually download the VOD of twitch then upload it (WHICH TAKES FOREVER TO UPLOAD) then wait for it to generate, the editor did work. But you should not need to do this every time. Solution 1 of the mature rated games is also false, PG games also encounter this issue, yet they did not comment further on this.
It got to the stage that I have cancelled my sub so it wont renew (as you cant get a refund) and just point blank refuse to continue to get headaches trying to use this useless website.
3 January 2026
Unprompted review
Reply from NexusClips
We’re very sorry to hear how frustrating your experience with NexusClips was, especially after choosing an annual plan based on recommendations and then running into long processing times and editor errors.
Since then, we released a major update to NexusClips in September, with significant changes to the clip generation and editing experience. We’re continuing to improve processing times, editor stability and the overall Twitch workflow.
Regarding the issue you described, certain Twitch restrictions can affect how VODs are processed, but if the same problem was happening with non-mature content as well, we would want to review that separately rather than assume it was caused by the game rating.
We also understand your frustration with having to manually download and upload VODs as a workaround. That should not feel like the only way to use the platform.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account. We’d genuinely like to review what happened, understand where our previous support response fell short, and see whether the updated version resolves the issues you experienced.
NexusClips is under continuous development, and detailed feedback like yours is extremely valuable in helping us improve both the product and the support experience
DO NOT USE
DO NOT USE! Site does not perform as advertised. There’s no free trial or way to test platform before signing up. I requested a refund within 1 hour of having paid for an annual subscription and was denied the refund!
27 January 2026
Unprompted review
Reply from NexusClips
We’re very sorry that your first experience with NexusClips left you feeling that you had to commit to a paid plan before being able to properly evaluate the product.
NexusClips does offer a Free plan with limitations so users can try the platform before subscribing. If you were unable to use that experience and were instead directed straight to a paid plan, we’d genuinely like to understand what happened.
Regarding refunds, our policy is explained in our Terms and Conditions and, because AI processing and generation involve significant costs, we generally cannot provide refunds once the service has been activated and used.
We also released a major update to NexusClips in September and continue improving the platform and onboarding experience based on user feedback.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account. We’d like to review your experience individually, understand why you weren’t able to properly test the Free plan, and see how we can best help.
I want to cancel emailed several times…
I want to cancel emailed several times no response they are robbing me blind no where to cancel it’s a scam
17 December 2025
Unprompted review
Reply from NexusClips
We’re very sorry to hear that you felt unable to cancel your subscription and that your previous emails did not receive the response you expected. That is not the experience we want anyone to have with NexusClips.
Subscriptions can be cancelled from the account settings, but if the cancellation option is not available or is not working correctly, our support team should help resolve it. If you contacted us several times without receiving assistance, we would genuinely like to review what happened.
Please email us at hello@nexusclips.com, mention that you are contacting us following your Trustpilot review, and include the email associated with your NexusClips account. We’ll review the subscription status and your previous support history so we can help you properly.
We’re sorry for the frustration this has caused and would appreciate the opportunity to resolve the situation.
Bought Premium: NOT WORKING
I bought Premium for 15 Dollars, but the service does not work. It literally does not process anything. No feedback from customer service. I will try to get my money back. Product looks abandoned.
21 November 2025
Unprompted review
Reply from NexusClips
We’re very sorry to hear that NexusClips wasn’t working properly for you and that you felt you weren’t getting the support you needed.
In September, we released a major update to NexusClips, with significant changes to the platform, clip generation flow and editing experience. Since then, we’ve continued working on stability, processing reliability and overall performance.
If your content was not processing at all, that is something we would genuinely want to investigate rather than leave unresolved. We’re also sorry that you felt the product had been abandoned — NexusClips is actively being developed and improved.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account. We’d like to review what happened, understand why your content was not processing, and see how we can best help with your case.
We appreciate you sharing your experience, and we’d welcome the opportunity to look into it properly.
Total waste of money
Total waste of money. Their site doesn't work. You have to upload the videos manually. The editor is crap. Honestly, not worth a single penny.
11 November 2025
Unprompted review
Reply from NexusClips
We’re very sorry to hear that your experience with NexusClips didn’t meet your expectations, especially regarding the upload workflow and editing experience.
In September, we released a major update to NexusClips, with significant changes to the platform, clip generation and editor. NexusClips is actively being developed, and we continue improving its stability, usability and automation based on feedback from creators.
We’d genuinely like to understand what wasn’t working for you and what made the editor frustrating to use. Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account.
We take this feedback seriously and would appreciate the opportunity to review your experience and see how we can help.
Very slow and bad
Very slow! Glitches most of the time, not worth your money. When you upload the sub dont match the sentences. Stay away from this trash software.
4 November 2025
Unprompted review
Reply from NexusClips
We’re very sorry to hear that NexusClips felt slow and unreliable, especially if the subtitles were not properly synchronized with the sentences in your clips. That’s not the experience we want creators to have.
In September, we released a major update to NexusClips, with significant changes to the platform, editing experience and overall performance. We’ve continued working on stability, processing speed and caption accuracy since then.
If you’re still experiencing subtitle synchronization issues or other glitches, we’d genuinely like to investigate them. Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account.
NexusClips is continuously being developed, and feedback like yours helps us understand exactly where the experience still needs improvement.
Worked great at first then i renewed my…
Worked great at first then i renewed my subscription and the program began not working. was not creating clips and just had purplish looking cloud over video. contacted customer service for refund and they refuse to give refund but issue cancelling the subscription so no future renewal's happen. I am disputing the charges as i write this. Do Not Use These Folks!
18 September 2025
Unprompted review
Reply from NexusClips
We’re very sorry to hear that NexusClips worked well for you initially but then stopped performing as expected after your renewal. We understand how frustrating it is to renew a subscription and then encounter issues creating clips.
The behavior you describe — clips not being generated and the video showing a purple/clouded overlay — is something we would want to investigate properly rather than leave unresolved.
In September, we released a major update to NexusClips, with significant changes to the platform, clip generation and editing experience, and we’ve continued working on stability and reliability since then.
Regarding refunds, our policy is outlined in our Terms and Conditions and, because AI processing and generation involve significant costs, we generally cannot provide refunds once the service has been activated and used. Cancelling the subscription prevents future renewals.
That said, we’d genuinely like to review the technical issue you experienced. Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account.
We’d like the opportunity to understand what went wrong after your renewal and see how we can help.
Words or expressions defined in…
Words or expressions defined in “quotation marks” have the same meanings each time they are used in this DPA. Unless we say otherwise below, any words or expressions that are defined in the Terms of Use and Sale for Businesses have the same meanings when used in this DPA too.
26 October 2025
Unprompted review
Website is a scam
Website is a scam. The program didn’t work after many hours of waiting for a video to be generated, and still nothing. I contacted customer service for a refund and they refused. Don’t use them.
20 October 2025
Unprompted review
Reply from NexusClips
We’re very sorry to hear that your experience with NexusClips was so frustrating, especially after waiting for hours without your video being generated.
In September, we released a major update to NexusClips, with significant changes to the platform, processing flow and editing experience. Since then, we’ve continued working on performance, stability and reliability to reduce situations like long processing times or failed generations.
Regarding refunds, our policy is set out in our Terms and Conditions and, because AI processing and generation involve significant costs, we generally cannot provide refunds once the service has been activated and used.
That said, we don’t want a technical issue like this to go unexplained. Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account.
We’d genuinely like to review what happened, understand why the generation did not complete, and see how we can best help with your case.
Terrible company...
Terrible company.... used it for 1 hour, saw it was 100% useless, asked for a refund... the answer was flat out NO. Save your money!
9 October 2025
Unprompted review
Reply from NexusClips
We’re very sorry to hear that NexusClips didn’t meet your expectations, especially after trying it and deciding so quickly that it wasn’t the right fit for you.
Our refund policy is explained in our Terms and Conditions. Because AI processing and content generation involve significant costs, we generally cannot offer refunds once the service has been activated and used.
That said, we absolutely want to understand what made the platform feel “100% useless” in your case. In September, we released a major update to NexusClips, and we’re continuing to improve the product based on feedback from creators.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and let us know what specifically didn’t work for you. We’d genuinely like to review your experience and see how we can help.
PRO MEMBERSHIP IS USELESS 1 star is 1…
PRO MEMBERSHIP IS USELESS 1 star is 1 star too many.
Problem: Faulty software! When you make clips, it leaves you with a blurry background.
I wrote to them, they first accused me of being a dummy:
Here's their their first reply:
On Mon, Sep 8, 2025 at 7:55 PM Nexus Clips helloatnexusclipscom wrote:
Hello! 😁
Thank you for contacting us.
The backgrounds are blurry, so as not to leave an "empty" background.
For now, we have a simple and practical editor so that even inexperienced users can create clips very easily.
We are also working on an update that will add new features.
Here's their second reply: Hello! 😁
Nexus Clips
Sep 11, 2025, 5:14 PM (13 hours ago)
to me
Hello! 😁
We're really sorry.
To avoid a blank background, the standard shape tool uses the same video with a blurred background effect.
At the moment, it's not possible to change this.
The tool is constantly evolving, and we're working to add new features in the future.
However, you can adjust the frames to your preference.
We're sorry, but as stated in the FAQs, we can't issue refunds.
As you can see, they admit that there is a problem, refuse to reimburse and expect you to put up with it.
Extremely DISHONNET and ARROGANT
I had to get and pay someone else to fix this issue.
What they promise actually doesn't exist!
I strongly advise people to be aware since this is the FASTEST WAY TO LOOSE 60 EUROS.
12 September 2025
Unprompted review
Reply from NexusClips
We’re very sorry that your experience with NexusClips left you feeling this frustrated, and especially that our previous replies came across as dismissive or arrogant. That was not our intention.
At the time of your review, the blurred background you were seeing was part of the standard vertical layout rather than a technical error: when the original video did not fill the vertical frame, NexusClips used a blurred version of the same video instead of leaving empty space. We completely understand, however, that this may not have been the result you wanted and that the available customization at the time felt too limited.
Since then, NexusClips has changed significantly. In September we released a major update to the platform, including a new creation and editing experience, and we continue adding improvements based directly on feedback from creators.
Regarding refunds, our policy is explained in our Terms and Conditions and, due to the significant costs involved in AI processing and generation, we generally cannot provide refunds once the service has been activated and used.
That said, we would genuinely like to understand your experience again with the current version of NexusClips. Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account.
Your feedback about both the product and the way our support communicated with you is important to us, and we’d appreciate the opportunity to review your case properly.
They committed fraud in my bank account…
They committed fraud in my bank account
stay away
11 September 2025
Unprompted review
Reply from NexusClips
We’re sorry to hear that you feel this way.
If the charge you’re referring to was a renewal of an active NexusClips subscription, please note that our subscriptions are recurring and renew automatically while they remain active. This is explained in our Terms and Conditions and is not a manual charge made without an existing subscription.
As with other recurring subscription services, each account holder is responsible for cancelling before the renewal date if they no longer wish to continue.
That said, if you believe the charge was not connected to any subscription you created, we absolutely want to review it properly. Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account together with the date and amount of the charge.
We’d be happy to check the billing history and clarify exactly what the payment corresponds to.
Nexus Clips is misleading and feels…
Nexus Clips is misleading and feels like a scam. They advertise smooth editing directly after linking your YouTube channel, but in reality you’re forced to upload large files manually, and uploads often fail. Their editor is clunky, imprecise, and unusable for even basic edits. There’s no trial period, so you only discover the issues after paying. Many others report the same problems. Avoid this service.
6 September 2025
Unprompted review
Reply from NexusClips
We’re very sorry that your experience with NexusClips felt misleading and frustrating, especially around the YouTube workflow, uploads and the editor.
Since your review, NexusClips has changed significantly. In September, we released a major update to the platform, with a new creation and editing experience, and we’re continuing to improve upload reliability, performance and usability based on feedback from creators.
We also want to clarify that NexusClips currently offers a Free plan with limitations, so users can try the platform before deciding whether PRO is right for them. If our previous messaging made the workflow or available features unclear, we’re sorry for that experience.
We’d genuinely like to understand what specifically wasn’t working for you and whether the updated version addresses some of the issues you encountered.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account. We’d appreciate the opportunity to review your experience properly and see how we can help.
Avoid, avoid, avoid! Absolute rip off.
As others have said, they give the impression that what you'll end up with is ready-to-post clips. What you really get it access to the most horrible and clunky online video editor I've ever used. They clearly spent the dev budget on the fancy landing page.
Was recommended this tool by a YouTuber who I usually trust which is disappointing too. Utterly useless and an absolute rip off.
5 September 2025
Unprompted review
Reply from NexusClips
We’re very sorry that NexusClips didn’t deliver the experience you expected, especially if you came to the platform expecting ready-to-publish clips and instead felt you had to spend too much time editing manually.
NexusClips is designed to analyze long-form content, identify relevant moments and generate clips automatically. The editor is intended to give creators additional control when they want to make adjustments, not to turn the entire process into manual editing.
Since then, we’ve made significant changes. In September, we released a major update to NexusClips, including a new creation and editing experience, and we’re continuing to improve the quality of the generated clips, automation and overall usability.
We genuinely appreciate feedback like this because it helps us understand where the experience is not matching the expectations we set.
Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and tell us what felt too manual or difficult in your workflow. We’d really like to understand your experience and see how we can help.
purchased under the impression the ai…
purchased under the impression the ai would clip together my long form videos into short reels backed by their youtuber affiliates who describe it that way. The site is nothing more than a video editor you have to manually use to edit your clips. Asked for a refund after trying to use it for 1 hour and they refused saying it costs them money for me to use it... yes that is how business works, you have operating costs. Seems like poor customer service to not refund someone who barely touched the service and reached out same day as purchasing.
4 September 2025
Unprompted review
Reply from NexusClips
We’re very sorry that NexusClips didn’t match the experience you expected, especially after choosing the product based on recommendations from creators you trust.
NexusClips is designed to analyze long-form content and automatically identify and generate short clips. The editor is there to give creators additional control over those generated clips, not to require the entire process to be done manually.
We understand, however, that if the generated results didn’t meet your expectations, the experience could feel much more manual than anticipated. In September, we released a major update to NexusClips, including significant changes to the clip creation and editing workflow, and we continue improving the automation and quality of the generated results.
Regarding refunds, our policy is explained in our Terms and Conditions. Because AI processing and generation involve significant costs, we generally cannot offer refunds once the service has been activated and used.
That said, we genuinely want to understand what didn’t work for you. Please contact us at hello@nexusclips.com, mention that you’re reaching out following your Trustpilot review, and include the email associated with your account. We’d like to review your experience and see how we can best help.
We appreciate the feedback and are continuously working to make NexusClips more automated, useful and effective for creators.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.