Nexus Auto Transportation Reviews 

2,171
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers had a great experience with this company. Customers frequently commend the staff and drivers for their professionalism, helpfulness, and excellent communication throughout the process, often noting their careful handling of vehicles. Many people found the service to be smooth, reliable, and stress-free, with vehicles arriving safely and often ahead of schedule. Reviewers also appreciated the fair and competitive pricing, with the final cost matching initial quotes and no hidden fees. However, some customers also noted issues with delivery, experiencing significant delays or non-delivery, and misrepresentation of pickup and drop-off times. A few other people also felt that pricing was problematic, encountering unexpected increases or additional fees after receiving initial quotes or after vehicle pickup. Additionally, some reviewers were not happy with communication, reporting difficulties reaching representatives or getting timely updates regarding their transport.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays, missed pickups, and... See more

Service

Clients share ambiguous opinions on service, with many praising the excellent communication, professionalism,... See more

Price

Reviewers mention ambiguous feedback about price, with many customers expressing frustration over unexpected... See more

Staff

Customers had positive experiences with staff, praising the professionalism, communication, and helpfulness... See more

Customer communications

Users describe ambiguous interactions with contact, with many reporting difficulties reaching customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never transported a car, I had no idea how it worked. I read up on it, contacted 3 companies, and went with Nexus. They were honest (very important to me) efficient, and as good as their word... See more

Rated 5 out of 5 stars

Nexus was so easy from start to finish. The first process was on the internet with immediate quotation and selection. Followed up timely with phone call transport options. The driver was personable, r... See more

Rated 5 out of 5 stars

I had an excellent experience with Nexus Auto Transport! From the very first phone call, their team was professional, responsive, and helpful. They answered on the first ring and kept me informed ever... See more

Rated 5 out of 5 stars

We had a car to ship to another state… from California to Oklahoma. The entire process was excellent! From the first call With the young lady to the last call from support to let us know the car was... See more


Company details

  1. Transportation Service
  2. Auto Market
  3. Logistics Service
  4. Shipping Service
  5. Vehicle Shipping Agent

Written by the company

Nexus Auto Transport provides professional nationwide vehicle shipping handled with care. All services are backed by clear pricing and coordinated door-to-door support across family relocations, new vehicle purchases, seasonal moves, and more. From pickup to delivery, Nexus keeps the car shipping process structured and visible, so all customers know what to expect throughout every stage of vehicle transport. With over a decade in business and more than 500,000 vehicles successfully shipped, Nexus remains focused on clarity, coordination, and forward motion. In addition to providing expedited timeframes, flexible delivery windows, and open or enclosed car shipping options, Nexus Auto Transport also offers a structured system for dealers to source vehicles from private sellers and beyond. Nexus's responsive customer service team ensures a reliable result with each shipment.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

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4.2

All reviews

(2,171)

215 reviews in the last 12 months

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Rated 5 out of 5 stars

Nexus was very responsive and kept me…

Nexus was very responsive and kept me posted on pick up and drop off times. The car was delivered within the promised delivery window and the drivers were efficient and courteous. I will use them again when it’s time to ship the car back.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Communication

Great experience overall. Everyone was super helpful and my car was delivered perfectly and on time. Great communication from the Nexus time the whole time.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Nexus - Worth it!

I used Nexus after finding them listed on Forbes for trusted auto delivery companies. The got me set up with a date that was soon and worked for me. After I started reading some reddit threads, I started to get very worried.

However, I am happy to report that outside of being a little late to show (which I expected and anticipated). My vehicle arrived to AZ from CA without any issue and made it there earlier than anticipated. The driver was very polite and answered all my questions on pickup. The truck it was loaded onto was pretty big and had other cars on it already. Overall I'm very pleased with the whole experience, especially for the price point. I would definitely recommend them, especially if you're looking for reliability while staying affordable.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience shipping…

I had a very good experience shipping my car with Nexus Auto Transport. Shipping was timely, the driver accommodated our special instructions, and from booking to delivery communication was excellent.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great carefree experience

Brian from Nexus told me I would have a positive experience. I had an AWSOME experience. Easy and carefree. Great communication from Nexus and the driver transport who picked up the car. He was also very professional and hope to get him again. It didn't start out great with a different carrier though. They gave me a great price. Then 3 days later called and said they could pick up tomorrow for $267 more. I said I'll stick with the original and the guy just hung up on me. That's when I cancelled them and called Nexus and spoke with Brian. They picked up the next day and had at my son's house in Florida less than 48 hours later. I paid just a few dollars more, but it was well worth it and still paid much less than the bait and switch price from the other carrier. I won't say who the other carrier was but if you feel lucky, you can go with someone other than Nexus.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Affordable Tow

We had an excellent experience with Nexus Auto Transport. Our work truck broke down in Glenwood Springs, and since the repairs were under warranty in Englewood, we needed fast and reliable transport. Nexus Auto came through with the cheapest rates we found from Glenwood to Englewood (A-Affordable) and made the whole process completely hassle-free.

Ace, our initial coordinator, was professional and clear from the start. Aaron in dispatch kept everything organized and on schedule, and Sergio from support was easy to reach and very helpful with updates. Communication was smooth the entire time.

Pickup and delivery were fast, and they handled everything efficiently so we could focus on getting our truck repaired. If you need dependable auto transport with easy communication and great pricing, I highly recommend Nexus Auto Transport!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Nexus Auto Transport was the perfect choice

Nexus Auto Transport did exactly what they said they would. The drivers were polite, communicated clearly, and showed up on time for both pickup and delivery. The vehicle was shipped across the country without issue and arrived on schedule in the same condition it left in. They were also very courteous to the receiving party. Smooth process from start to finish — would absolutely use them again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I never utilized a transport company…

I never utilized a transport company before but won’t hesitate to use Nexus again. I requested a few quotes online. Nexus was the cheapest yet rated the best. I filled out all pertinent information including a contact person at the dealership, then received a phone call from Nexus to finalize transport. I received an e mail shortly after with an estimate of pick up and delivery. Within a couple hours I received notice from my dealer that my truck was picked up. Within an hour after that I received an email with an ETA for delivery. Two hours before delivery I received a phone call confirming delivery time. Stated they would call again within 15 minutes of delivery. I received a phone call stating they would be at my house in 15 minutes, the original ETA! Nexus saved me over six hours of my time, (over three hours away each way) and gas. I couldn’t have picked up my truck for any cheaper.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent shipping company

I would definitely use this company again. It was easy to book, prompt pickup and delivery. The driver communicated with us as to the time of pickup and delivery and was very courteous.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Bait and switch

Nexus gave me a locked in price and pickup window, called on final day to tell me it will be two days late and $400 more. They will not cover any difference even though they locked in a price with me.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Nexus again…

Great experience with Nexus Transportation again! This is the 2nd time I’ve used Nexus and just like 1st it went super smoothly with no hassle at all. Big thanks to Diana, the coordinator — she was awesome to work with, kept me updated, and made the whole process easy. My Jeep was on time and handled with care. Would definitely recommend Nexus Transportation!

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Failed to pick up our car

Failed to pick up our car in the scheduled time frame they set. Horrible communication, misleading progress stating a driver was scheduled when one was not. Don’t waste your time dealing with this company.

4 February 2026
Unprompted review

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