Cashback note Sat 12:12 looked okay before max bet warning appeared with Mastercard once the first bonus round was over. KYC status stayed blank with £86 involved.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been climbing the levels in this casino's loyalty program and it's actually dead motivating. Each tier unlocks proper perks like better bonuses and faster withdrawals that make you want to stick... See more
I've been hitting up this online casino most weekends lately and the promos on Friday and Saturday are pure class. The bonuses get way more generous than during the week, which has turned into a nice... See more
£140 Trustly withdrawal; cashout sat on pending after 14 minutes, then the account wanted a fresh document. Mobile page stayed half-loaded without a useful note.
Company details
Written by the company
Top 🥇 bonuses ⭐️⭐️⭐️⭐️⭐️ UP to 30k GBP + 900 spins 🔥
Top 🥇 bonuses ⭐️⭐️⭐️⭐️⭐️ UP to 30k GBP + 900 spins 🔥
Written by the company

Contact info
United Kingdom
- info@nextgenlab.website
- nextgenlab.website
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cashier spinner after £210
Cashier spinner after £210: login looped three times after a £260 test and opened a stale balance. Casino page kept the pending tag visible after 4 minutes
withdrawal page on android just spins
withdrawal page on android just spins. tried chrome, tried the app, same thing both times, so the £68 request had to wait until i got to a computer on the monday morning.
I set a £40 limit
I set a £40 limit, then the cashier accepted £25 more.
Live table stake £260 became a problem…
Live table stake £260 became a problem when the game kept sound on inside the casino account after I saved it muted. Casino page stayed stuck with £42 involved.
The awkward part was £86 debit card…
The awkward part was £86 debit card withdrawal: minimum cashout changed on ticket #73188 from £20 to £50. Casino page hid the next step while profile status said pending.
won £63 on Jammin' Jars and it vanished…
won £63 on Jammin' Jars and it vanished from the withdrawal list
between two emails
between two emails, Support reply about KYC — the promised update after 2 minutes never arrived. Message centre changed after refresh with £55 involved.
£140 Trustly withdrawal
£140 Trustly withdrawal; cashout sat on pending after 14 minutes, then the account wanted a fresh document. Mobile page stayed half-loaded without a useful note.
the £250 payout sat on PENDING for nine…
the £250 payout sat on PENDING for nine days, no reson given.
at 1am
at 1am, Case 8688 — the agent after a £35 test asked for screenshots already attached to the ticket. Casino page made the payout check hard to follow at Tue 8:14
The game froze mid-spin on Gonzo's…
The game froze mid-spin on Gonzo's Quest, I reloaded and the spin was gone along with the £2 stake, history didn't show it either.
so my £40 bonus vanished mid spin and…
so my £40 bonus vanished mid spin and nobody can say why.
cool-off page #59421 went wrong when…
cool-off page #59421 went wrong when weekly limit showed £50 with case #86887 but confirm still opened for £380. Support reply showed another message after 24 minutes.
Checked later
Checked later, Anna on live chat: support with Skrill pasted rules for a promo I did not use. Support reply contradicted the cashier with £28 involved
First cashout test had the issue first
First cashout test had the issue first: cashier, email and profile after a £94 test all disagreed. KYC status showed another status without any note in the account.
After setting deposit limit
After setting deposit limit; weekly limit showed £50 on the account page but confirm still opened for £140. KYC status showed the wrong status after another refresh.
Login loop on office laptop
Login loop on office laptop: changing device after a £210 test forgot the saved slot and stake. KYC status changed during the same login with £17 involved
Cashier Mon 17:39 looked fine
Cashier Mon 17:39 looked fine, then minimum cashout changed inside the account from £20 to £50. Profile page made the delay harder to trust and nobody gave a reason.
Slot round #90162 felt normal until…
Slot round #90162 felt normal until promo slots went missing after testing £380 after deposit. KYC status sent me to the cashier after another refresh. 😤
phone app
phone app. £40 cashout. confirmation screen. then the request gone from the list next morning, no email, nothing in the history tab, balance back where it started.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






