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Next Divan Reviews 355

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and reliable service, highlighting good communication and prompt delivery. Many people found the ordering process easy and appreciated the clear product details and secure payment options. The delivery service is often described as fast, with drivers providing updates and being polite and helpful, even carrying items into the house. Reviewers are also very satisfied with the quality of the beds and mattresses, noting them to be comfortable and well-built. However, some customers reported issues with product quality, such as missing parts like feet or screws, and instances of flimsy construction or damaged items upon arrival. A few other people also felt that delivery arrangements could be problematic, with short notice or a complete lack of communication regarding delivery times. There were also concerns about the durability of some beds, with reports of them breaking or making noises within a short period.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the high quality, good... See more

Order

People report positive experiences with order, finding the process easy and straightforward, with many... See more

Service

Clients share positive opinions on service, with many reviewers praising the quick and efficient service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more

Rated 4 out of 5 stars

Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more

Rated 4 out of 5 stars

The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more

Rated 5 out of 5 stars

Excellent, from ordering on Thursday evening i was expecting a slight delay with delivery, due to the bank holiday weekend. Tuesday evening I had an email to say my bed was getting delivered the next... See more


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Mattress Store

Written by the company

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Written by the company

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Reliable company

Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips supplied to fit the two parts of the king size divan base together did not quite slot in firmly, we had to use tools to insert it, and the two parts are prone to movement, but we wanted this bed as an occasional guest bed and it served well.

3 March 2026
Rated 5 out of 5 stars

I ordered a single divan bed for my…

I ordered a single divan bed for my son.
It arrived when expected and with great communication from the delivery driver.
So easy to put together, looks great and the mattress is super comfortable. I'll be ordering another for my other son.

19 February 2026
Rated 5 out of 5 stars

Very good experience

Very good experience
Delivery with in great time and delivery man very good helping offered me a help to put bed on the place I wanted
Product is good as expected
Everything great no complaints and highly recommend

10 March 2026
Rated 2 out of 5 stars

Anti slip more slip and slide.. dangerous

The base clearly says anti slip but the mattress slips and slides like Bambi on ice. Don't ideal - I have had to get double strength velcro to attach. Quite disappointed

28 February 2026
Next Divan logo

Reply from Next Divan

Hi,

We are sorry to hear you’re disappointed with the anti-slip base. This isn’t something we’ve had feedback on before, so we would have really liked the opportunity to look into why your mattress was slipping.

If you had contacted our team at info@nextdivan.co.uk we would have been more than happy to investigate this further and work towards a solution for you. Please do feel free to reach out to us so we can assist.

Kind regards,
Next Divan Customer Service Team

Rated 4 out of 5 stars

“Super” King

lovely bed , excellent value for money , as headboard included in the price , usually this is costly when buying separate a well made bed

10 February 2026
Rated 5 out of 5 stars

Great experience

Very pleased with purchase of single divan and mattress. Great price and quality. Communication was easy and prompt. Delivery men were excellent and prompt. Would definitely recommend.

16 February 2026
Rated 5 out of 5 stars

Beautiful Bed

Ordering was easy, service was really hood kept me in the loop with regards to when the bed would be delivered.
The bed is beautiful.

12 February 2026
Rated 3 out of 5 stars

Overall service disappointing

Bed (divan and head board) quality is good. Unfortunately, there was no way of arranging delivery at a pre-determined time (or indeed any indication as to how long delivery would be) so I simply received an e-mail advising of the delivery date, two days hence. This is not acceptable for people with busy lives. When it arrived the courier service was pleasant and polite. When I unpackaged the item 4 of the 8 feet of the bed were missing so it could not be assembled. The company sent the missing feet by post so it was another 5 days before the bed could be set up. Disappointing.

17 February 2026
Next Divan logo

Reply from Next Divan

Thank you for your feedback. We're glad to hear you are happy with the quality of the divan and headboard and that the courier team were pleasant and polite.

We apologise for the inconvenience caused with the delivery scheduling and the missing bed feet. If you required a specific delivery date, we would have done our best to accommodate this if it had been communicated to us. If the delivery date provided was not suitable, you could have replied to the email to request an alternative date that worked better for you.

We're also sorry that the feet were missing from the original delivery and appreciate your patience while we sent these out to you. Your feedback is appreciated.

Rated 5 out of 5 stars

Good value for money

I'd been struggling to find a reasonably priced low double divan base for my new very deep mattress (which, on my previous regular depth divan base made the bed far too high, couldn't even sit on it to put my socks on) hence wanting a low one. Next Divan had them. Web site easy to order. Prompt delivery. I was updated frequently on delivery time. Was given a 3 hr window and Delivery driver phoned when 35 mins away. He was very polite, even offered to take his shoes off on entry. Easy to put together. Does what it was intended for. Excellent value for money compared to other companies....after all, they are only wooden frames covered with material so in my opinion do not warrant expensive prices. Overall very happy customer. Thank you!

13 February 2026

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