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Next Divan Reviews 355

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and reliable service, highlighting good communication and prompt delivery. Many people found the ordering process easy and appreciated the clear product details and secure payment options. The delivery service is often described as fast, with drivers providing updates and being polite and helpful, even carrying items into the house. Reviewers are also very satisfied with the quality of the beds and mattresses, noting them to be comfortable and well-built. However, some customers reported issues with product quality, such as missing parts like feet or screws, and instances of flimsy construction or damaged items upon arrival. A few other people also felt that delivery arrangements could be problematic, with short notice or a complete lack of communication regarding delivery times. There were also concerns about the durability of some beds, with reports of them breaking or making noises within a short period.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the high quality, good... See more

Order

People report positive experiences with order, finding the process easy and straightforward, with many... See more

Service

Clients share positive opinions on service, with many reviewers praising the quick and efficient service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more

Rated 4 out of 5 stars

Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more

Rated 4 out of 5 stars

The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more

Rated 5 out of 5 stars

Excellent, from ordering on Thursday evening i was expecting a slight delay with delivery, due to the bank holiday weekend. Tuesday evening I had an email to say my bed was getting delivered the next... See more


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Mattress Store

Written by the company

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Written by the company

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I'm so happy with my new bed from Next…

I'm so happy with my new bed from Next Divan. I loved that I was able to customise the divan to my taste and for £200, what a bargain! The quality is excellent, and the delivery was less than a week.

Super impressed and will be recommending to others. Thank you!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great! Instructions to set up could be easier but other than that I’m very happy with the product

6 April 2026
Rated 4 out of 5 stars

Text and delivery

After getting a false text to say that my bed was coming on the day. Everything worked out good for me very pleased with the way they handled it.

31 March 2026
Rated 5 out of 5 stars

Divan

Bed came quick.Driver kept in touch with delivery.Pleases with the bed just what I wanted good quality.

24 March 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, comes with clear instructions and tool for opening packaging. Fully expanded within 24hrs and looks good quality. Comfy nights sleep too. Overall good value for money

30 March 2026
Rated 5 out of 5 stars

Ordered Sunday

Ordered Sunday
Delivered Thursday
2 helpful & efficient delivery men were amazing
Great customer experience

29 March 2026
Rated 2 out of 5 stars

Thetes no clips to put the two halves…

Thetes no clips to put the two halves of the beds together.

27 March 2026
Next Divan logo

Reply from Next Divan

Dear customer,
We are sorry to hear the U-clips are missing.
Please contact us at info@nextdivan.co.uk with your order reference, and we’ll arrange for the missing fittings to be sent out to you as soon as possible.

Kind regards,
Next Divan Team

Rated 1 out of 5 stars

Divan base delivered on 24/03/2026

Divan base delivered on 24/03/2026. Base of very, very poor quality. Bottom material torn, castor fixing detached and clips to hold the base together are not fit for purpose. Email sent regarding the above issues, no reply. I have also tried to contact via phone unsuccessfully. Please do not purchase anything from this company. Absolute scammers. I plan on contacting consumer advice for action against this company.

17 March 2026
Next Divan logo

Reply from Next Divan

Dear Customer,

Thank you for your feedback.

We are very sorry to hear about the issues you’ve experienced with your divan base, and we completely understand your frustration.

We can see that you initially contacted us over the bank holiday weekend when our offices were closed, and we sincerely apologise for the delay in our response. Since then, we have reached out to you via email, however we have not yet received a reply. Please do get back to us at your earliest convenience so we can investigate this further and work towards a resolution for you as quickly as possible.

Kind regards,
Next Divan Team

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