Next Chapter NW CIC Reviews 

9
TrustScore 4.5 out of 5

4.3

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Company details

  1. Mental Health Service

Written by the company

We meet people where they are, not where systems expect them to be. For more than a decade, we have provided integrated early intervention mental health, wellbeing and family support for children aged 8+, adults, parents, families and professionals. Our unique model combines therapeutic support, education and recovery-focused interventions, ensuring people receive holistic, person-centred care through a single trusted service rather than navigating multiple agencies or repeatedly retelling their story. By removing barriers to access and offering in person, online and beyond traditional 9–5 hours, we make help accessible. Our approach addresses challenges at the earliest opportunity, helping individuals and families build resilience and prevent difficulties from escalating into crisis.


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4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

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4.3

All reviews

(9)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Life-changing

Being referred to Next Chapter felt like getting a big hug! I felt validated, cared for, and understood. Claire looked at multiple ways to help me reflect on the past and deal with the present - there was no ‘one size’ approach. Ongoing support from the wider team gave me an understanding of my situation, and the strength I needed to change it. I’ll always be grateful.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I can't thank the team at Next Chapter…

I can't thank the team at Next Chapter enough. We've learned so much as a family. We now have so much knowledge and tools to use that really help. Claire adapted everything around us to get the best out of the time we had together. My son feels so comfortable there and come on so well working with Claire.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Our experience with Jules Palmer has…

Our experience with Jules Palmer has been amazing from the beginning☺️

Help us in ways we didn’t think anyone could help us and we will always be grateful to her

We would highly recommend Jules as a relationship coach and anything else she does

Not only is she our relationship coach but she feels like a friend too and we just feel safe and secure around her☺️

2 April 2026
Unprompted review
Rated 5 out of 5 stars

The only resource you need.

Where to start! I’ve reached out to many resources in the area over the years however none had the support or knowledge I needed to deal with the issues I was facing.

Next chapter have various courses targeting specific issues and empowering us as people. They provide a parenting course, courses on managing emotions for adults AND children (highly recommend) as well as other topics (nutritional, DV support, TA training etc).

The difference with Next Chapter is, they provide the tools to teach us how to deal with the struggles. This is what is needed in many scenarios. There is a shame around admitting we need help when many of us have been brought up without the awareness and skills of how to adult/parent.

Claire and the team are very passionate in what they do. They are not there to pass the time and tick the box. They want you to succeed and know if they can, you can too. Next chapter is a place of non judgement, a problem shared is a problem halved. You will walk away making friends for life at Next Chapter through bonding over a genuine connection of mutual understanding.

I highly recommend Next Chapter to anyone who is struggling even if your children are too. I guarantee this is the place to start and the skills gained will stick with you going forward.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Huge huge thankyou to the team at Next…

Huge huge thankyou to the team at Next Chapter.
Always an open door. Inclusive to everyone from any walk of life. The courses are fantastic with consolidated learning that is remembered.
Patient, caring, fun, and extremley thourough.
Next Chapter has given both my son and I - tools and stratergies that will remain a meaningful part of our family life.
Highly recommended. 🌟🌟🌟🌟🌟

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Hi yes it very interesting when go the…

Hi yes it very interesting when go the next chapter the people that work there are so helpful they have so much time for you to help with any problems you have if the carnt help they all ways put you in touch with someone who will but most of time then can help I done a few courses over the time & it's been very helpful be I have brought my grandauter up & they help me a lot j seels 😍🎊

28 June 2026
Unprompted review
Rated 5 out of 5 stars

A lovely inclusive safe space

A lovely inclusive safe space for children to relax and play. 2 of my children have used different clubs on offer at Next Chapter, and both have loved their experiences. The team are really lovely, and great at keeping the kids safe and happy, highly recommend!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

It’s a lovely place

It’s a lovely place. Staff are so kind and really easy to talk to. I’ve been coming since around September and I feel like I’ve been very much helped by them.

30 June 2026
Unprompted review

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