Nextcar Reviews 

Run! Do not walk away from Nextcar. Never in my life have I been so swindled. First of all they stranded us at the airport as their rental office is offsite and requires a shuttle, which they stop running at 10:30 at night. Then they charged us $50 because we did not pick up our car until the next day! (as if that cost them anything for me to use the car one less day) The rental office has no one at the desk so you have to register your car in a phone booth area with an agent on a screen, and mine was hard to understand as English was his second language. They then made me produce my car insurance coverage to avoid having to pay for theirs, yet they still charged me a $250 deposit for "incidentals" which they said would be credited back to me when I returned the car unharmed (which I did). However they never did refund the $250 back to my card. I cannot warn you enough to stay away from these shysters. For the good of everyone, they need to go out of business.

NextCar cancelled my reservation after being 1 hour late! I was in row 47 on the plane, then took the tram and stood in line for 25 minutes and they said at 10:02am they cancelled my reservation. I had to work extra hours and double the price to get a new car!

This company makes money not on your car rental but relies on giving you so much trouble that you will cancel the booking and forfeit the paid fees. 10 out of 10 people at the time ended up canceling the booking. I spoke to most of these families and below are some reasons they told me.
1. The rental company has a policy that if you don’t pick the vehicle within 1 hours of the booking time, they may cancel and you will need to book again with new price. Note they rent cars for $1/day and if you cannot reach in time, the new price will be much much higher. One of the person was late as he and his family were not picked by rental van for 2.5 hours due to first no van coming and when came it was full. I had to fight with driver to get me in. And so I can understand if this guy was nice then getting to rental office in their free shuttle is very painstaking.
2. I reached in time (exactly after 1 hour wait) and they asked me to buy insurance for $400. Note that my rental was $5 for 5 days and $29 fees for a total of $34. I declined and after that the drama started. They asked me to pull my insurance declaration page. If you know what this is then stay with me as things get worst. Then they find all sorts of bull shit clause to tell me that it does not meet their company policy. I had a $500 deductible and so that would not work. I said my chase sapphire reserve credit card also has insurance and they said it is not sufficient. So I had to forfeit $29 fees and cancel. I am disputing the charge with my card now.
3. This other family amazingly was able to get through all this as he had $250 deductible insurance. But at the end he also canceled as he was told that a temporary hold of $5000 will be put on his card and it would be released after 30 days if there is no toll or other charges. The alternative was to get an Easy pass for $10/day charge and only $2000 deposit.
4. There was one person who was denied as he booked under his wife name and they would not add him as a driver without additional fees.
5. There was another family who had to cancel as the booking name and the credit card that had insurance was different.

I can keep going with the list. If you think you can outsmart this company and get a car for $1/day then you will be very disappointed and lose your paid fee amount. They will find a way to cancel. The worst part is that you will lose at least 3-4 hours on this stupidity. Please save yourself with this trouble. This is a very bad company. This was my experience at Orlando FL.

Worst company ever. I was 9 minutes late to my appointment because my son was throwing up in the airport train. they gave my car to another customer 1 minute after the one hour time limit. they had no other cars but I'm sure the service is as terrible as others post. stay far far away.

I had a very disappointing experience with NextCar and would absolutely not recommend renting from this company.

I paid extra for two car seats, expecting them to be safe and reliable. What I received were seats that did not feel safe or properly maintained, which is unacceptable when it comes to children’s safety. If you’re charging a premium for equipment, it should at the very least meet basic safety standards.

On top of that, there were hidden fees that were not clearly disclosed at the time of booking. The final cost ended up being significantly higher than what I was originally quoted, which felt misleading and dishonest.

To make matters worse, customer service was essentially nonexistent. When I tried to address these issues, I couldn’t get clear answers or meaningful help. It felt like once they had my money, they didn’t care about resolving concerns.

Overall, this was a frustrating and stressful experience. I would definitely not rent from NextCar again.

Please read this. Don't fall for this rental company scam. They advertise a price that's a lie. When you arrive, you're attended to in a booth by someone online, which is already absurd; they charge more than 200% more than what they advertise on the website. And if you're a resident of the United States, you also pay interstate taxes. The service is terrible, and when you start to question them, they turn off the online screen in your face, and you're left without your reservation, or you'll have to pay whatever they want, which is outrageous. I don't recommend it; be careful if you don't want to go through a lot of stress. Oh, and it's super complicated to get there.

Just awful. Bait and switch, pressure, upcharges galore. This place should be shut down. I showed my declaration page, my insurance covers rentals. They would not let me leave without charging hundreds of dollars above what I had arranged for through Expedia. Avoid at all costs.

This was plainly a straight up scam.
The location for pickup was different than ALL the other pickup services at the airport. We unfortunately forgot this after traveling
(which I think is understandable). We texted and called them several times at 2 or 3 diff. numbers but there was no response. The only message we got was to say that our car would be ready in TWO HOURS and we received that AFTER we left the place for another agency.
When we finally figured out their address (which was wrong) and got a taxi there (and got ripped off on that ride!) they made us wait and wait and wait for no apparent reason only to tell us that the insurance would be an extra 1200USD!!!!!! I selected the insurance when I made the reservation and showed them that PLUS my personal insurance but nope! THANKFULLY there was a guy from another independent Mexican agency (Esteban at ETC Car rental- USE HIM- great guy!) who helped us out and gave us a great deal! And then I rerented a car from
him because I elected to stay longer. So, your little scamming girl running that agency COST YOU TWO RENTALS TOTALING OVER 1800USD.... Needless to say, that WAS NOT the way to welcome one to Mexico and I was UTTERLY LIVID!
TAKE YOUR NAME OFF OF THEIR AGENCY as I am about to TEAR THEM UP ON EVERY SINGLE RATING MECHANISM I CAN FIND.

I should have listened to the others. They pretty much force you to buy insurance or you're without a vehicle. You need your insurance declaration and it has to show 300k coverage minimum. When I refused to pay they didn't want to give me my prepaid vehicle. I wish I would have known the law and their shady practices. Now disputing the charge which is a pain. Avoid these people at all cost. Stranded at the airport with all companies out of cars. They know they have you by the you know what. Scam.

Do not rent from Nextcar. I was given a car for which the tags expired 8 months prior. I was pulled over by the police on a busy four lane highway at night in an unknown area. I was not doing anything that caused the officer to pull me over; his tag reader flagged the car as tags expired. I contacted Nextcar within an hour and was told the issue was escalated to management. Received an email the next day that the issue was escalated to management. Contacted Nextcar two more times without any response. Four days later no response. For your safety and peace of mind do not rent from Nextcar.

They advertise the lowest rates. Then you get to the counter and they nickel and dime you. And give you incorrect information. I asked if I could use my EZ pass and was told that it wasn't accepted in the Tampa Area. I was told I HAD to pay $14 per day to be ABLE to go on a toll road. If I didn't accept that condition, I would have to pay $28 a day. So I opted in for the $14 a day. I left the airport and immediately saw EZ pass WAS accepted on FL toll roads.

I called the company after to complain and they refused to reimburse me the $14 a day I was charged. They refused to refund it to me.

I will NEVER use them again. Neither should you,

I just rented a car from nextcar in Houston airport.

Nextcar mandated me to pay $133 extra for insurance coverage that was supposed to be optional.
Told me that if I don't pay I don't get the car and don't get the ride back to the airport.
Nextcar also charged me $350 deposit but do not refund it.

My rental agreement of $45.90 turned into $529.26.

Nextcar wasted my money and time.
Nextcar is a scam.

DO NOT RENT FROM THIS COMPANY. They took $450 out of my Account 2 days after I picked up the car, and 4 days before I returned it. They also FORCED paying for prepaid Tolls of $90 OR $25/day if you didn't opt for the $90. They also forced me to sign an insurance waiver totalling an additional $214.61 DESPITE THIS BEING A PRE-PAID CAR!!! I had rented the car and PAID FOR IT a month prior and upon arrival I was hit with additional $214.61, despite having my own State Farm and purchasing other car coverage thru Hopper...and then 2 days later came the $450 deduction from my bank card. IT TOOK ME OVER 3 MONTHS TO GET MY $450 BACK and had to prove that I wasn't a Smoker...even sent my personal medical information. How do you charge someone a Smokers fee 2 days AFTER they take the car. JUST STAY AWAY FROM THIS COMPANY- ESPECIALLY THE MIAMI AIRPORT LOCATION!! I'm willing to give anyone the information if you need it.

False advertising. Hidden fees and extra insurance coverage charges. Poor service! Had someone behind the desk not doing anything but I had to use the booth and do a virtual/zoom call. Poor communication. I could not understand the person. Also, was overcharged for toll charges in the area. I tried to explain that I would only need for 2 trips, I was charged $57 when it would have been less than $15! Again, very poor service and communication. We couldn't just walk away. had to have a car. I was charged $60 for waiver deductible. I had spoken to my insurance agent before I picked up vehicle, I had adequate coverage. I was charged an extra $120 in hidden fees and very poor service.

I have been renting cars for 40 years and this was the worst experience of my life. First they canceled my reservation and forced me to get a larger size car. Then they needed not just my insurance card but my entire declarations page which I was unable to obtain. This has never happened with any other agency and they use it to kind of force you to pay extra for more insurance If your deductibles don't meet their standards. They were also extremely rude and unhelpful. I finally rented a car somewhere else and they were only asking half as much as Next car for the
daily toll pass. It took me an hour and a half to finally get a car.

Scams you with low rates online then make you get their insurance unless you jump through hoops, make you go into a booth with an agent on a screen that is so hard to understand and took almost an hour while 2 girls sat at the counter doing nothing, ended up costing hundreds extra in fees not disclosed online, made me sign over a dozen releases and I hear it gets worse when you return so we’ll see in a couple days.
Don’t use this company.

This was hands down the worst rental car experience of my life.

I booked a car advertised at $68. When I arrived, I was told the price was actually $220 because the original rate only applied to Florida residents and included only 50 miles—none of this was clearly disclosed at booking. At that point, I had no real choice but to pay.

I was then told I needed insurance, but they did not accept a standard insurance card and instead demanded an insurance declaration page, something I have never been asked for by any rental company before.

They also did not allow me to use my own toll pass, forcing me into their toll program so they could charge additional toll fees.

After returning the vehicle, things got even worse. They are now trying to charge $450 for a “smoking cleaning fee,” claiming their system detected smoking in the car. This is completely false. We were traveling with four children, all of whom have asthma. None of us smoke.

They are now refusing to return my deposit based on this false accusation.

This experience felt like a bait-and-switch followed by excessive and fabricated fees. I strongly warn anyone considering this company to be extremely cautious and prepared for charges that appear after the car is returned.

I will be disputing these charges.

From check in it was shady, you go into a booth for video call and that point on the numbers kept going up adding more insurance and toll fees that you could get 18$ a day terrible terrible service Expedia should be ashamed to be associated with them !!!!!

Paid to rent a mazda 2 "or similar", one of the most expensive and bigger cars offered. Instead I received a shitty, small Hyundai Grand that was not able to go uphill unless the AC was deactivated.
I will not repeat with your company.

Scam. Their whole set up is built in getting more money from the customer. Cars cancelled if you do not arrive with in an hour if stated time for their airport centres- ever had a late running flight- but 48 hours notice required timely them know of your late arrival. Mandatory insurance at massively inflated prices even where you have your own. Everything about this place is aimed at coming money out the customer. Book elsewhere