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Nexo Reviews 

18,783
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive user interface and streamlined navigation that make handling digital assets completely straightforward. Users value the efficient transaction processes, reliable savings features, and responsive support that consistently enhance their overall journey. However, some people mentioned frustration regarding regional limitations, deposit restrictions, and high fees associated with specific payment methods. Reviewers also noted occasional difficulties with withdrawal processing delays and obtaining timely assistance when resolving locked account issues. These specific challenges occasionally impact the broader satisfaction of users relying on the platform for their daily needs.

What people talk about most

User experience

Clients share positive opinions on user experience, noting that the platform features a clean, intuitive... See more

Service

People report positive experiences with service, frequently praising quick withdrawals, reliable asset... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being very... See more

Product

Customers had positive experiences with product, sharing great satisfaction for its reliable yield... See more

Payment

Reviewers mention ambiguous feedback about payment experiences on the platform. While some consumers praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The user experience is fantastic. I love innovation and Nexo provides that and more. But I would love to see more hands on YouTube videos about how certain things work. Because I'm hesitant do to thin... See more

Rated 4 out of 5 stars

The Company Delivers on its Lending platform. The Tying up of Collateral across different assets means I'm not getting a savings interest on crypto associated with the load but it may be their helping... See more

Rated 4 out of 5 stars

The company is well setup for long term interest savings in your selected assets in kind. Customer service is quick to help. I just wish they would take Australia as a serious market and let us connec... See more

Rated 4 out of 5 stars

Ive been with nexo from the start Earning interest on your portfolio Was an essential starting point


Company details

  1. Cryptocurrency Service
  2. also in
  3. Financial Institution

About Nexo

Written by the company

The premier wealth platform for digital assets.

Since 2018, Nexo has helped millions reach their wealth-building goals with its diverse and intuitive platform for trading digital assets, borrowing funds, and earning interest. All while maintaining the highest standards of infrastructure security, regulatory compliance, and client care.

Learn more

Explore the Nexo product ecosystem.

Buy Crypto

Purchase digital assets via card, bank transfer, and more.

Flexible Savings

Earn daily compounding interest with no lock-ups.

Fixed-term Savings

Earn bonus interest yield for longer periods of time.

Nexo Card

Revolutionize your spending with the award-winning Nexo Card.

Credit Line

Borrow funds without having to sell your digital assets.

Exchange

Trade over 1,500 digital asset pairs and get cashback.

Futures

Capitalize on the uptrends and downtrends of perpetual contracts.

Get started

Nexo is a proud partner of Ledger, Brink, Securitize, Brave and many more, and a member of INATBA, Crypto Valley and Global Digital Finance.

Our promise to you

Written by the company

We are committed to our customers!
We have longstanding commitment to treat all customers with respect, support and kindness.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.4

All reviews

(18,783)

2,526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The Company Delivers on its Lending Promise And within one day I receive a reply and a loan against my Crypto assets

The Company Delivers on its Lending platform. The Tying up of Collateral across different assets means I'm not getting a savings interest on crypto associated with the load but it may be their helping to reduce the Loon amount? Im not certain. But all in all a good experience, Hope to role over my loan so I don't loos my asset and get the Tax saving benefit from lending.Ive follewed Nexo for 7 years Its software User interface has improved eg. to swop between a Desk top to a Cell phone to Take Pictures works well now.

24 August 2026
Rated 3 out of 5 stars

The accont has been restricted

The accont has been restricted, how can it be reopenened?

20 July 2026
Nexo logo

Reply from Nexo

Hello Alf Mikalsen,

Please note that one of our specialists will shortly contact you with further instructions regarding your Nexo account.

Thank you for your patience.

Rated 3 out of 5 stars
Nexo logo

Reply from Nexo

Dear customer,

We appreciate you sharing your feedback regarding our verification process. We are actively working to streamline it for an even smoother experience.

We would like to emphasize that Nexo is a fully compliant institution that strictly adheres to all applicable legal, financial, and regulatory requirements. Hence, in some cases, our specialists may need to request additional information, which is a standard practice in the financial industry.

We are sorry that your review took longer than you expected, but we would like to point out that all similar checks are handled by our specialist promptly, as we understand very well how important our customers' time is.

We highly appreciate your cooperation and understanding. Thank you for your interest in our products and services.


Nexo

Rated 5 out of 5 stars

Great all-in-one crypto platform with flexible borrowing and a motivating tier system

My experience with Nexo has been highly positive so far. I love the convenience of keeping my digital assets securely managed in one place. What really sets it apart for me is the flexibility to borrow against my digital currency using their credit lines instead of being forced to sell my assets. The platform interface is incredibly user-friendly and easy to navigate. What I appreciate the most is the tiered staging format (Base to Platinum). It serves as an excellent blueprint, giving me a clear visualization and a roadmap for how I want to grow and structure my portfolio balance for the future.

21 August 2026
Rated 5 out of 5 stars

The 2% PA is real !

The 2% PA is real !

One more thing the company has lasted the previous bear market scare which give me confidence once again to loan money (celsius era user)

19 August 2026
Rated 1 out of 5 stars

Terrible customer service / Locked out of account

Update 31/8/26
Despite publicly announcing they would offer individual assistance on this matter, they have lied and not done so. I keep getting bounced around different random customer care 'operators' as usual. I don't think I have had the same randomly generated name twice!
They even responded to this complaint using the wrong email address - a clear breach of customer confidentiality.
As a result they keep making inconsistent, nonsensical requests for biometric private information when they have nothing to verify against and/or I am unable to complete. When asked for their account recovery procedure so I can read exactly what they are asking for, they cannot produce it.
They have deliberately obfuscated a simple verification process EVERY other financial institution seems capable of doing so as to keep me from accessing my funds.

-------------

Long term Nexo user review (5+ years). After Nexo constantly change the way you 'earn' interest and their degenerating generally awful mobile app, I decided to cash in and call it a day.

Unbeknown to me the secure email address I used to setup the account had been closed due to lack of use. Nexo require you to pass numerous excessive 'security' systems to move or withdraw funds, and one of these is e-mail verification. Since this is now impossible, I tried to log in as normal and change my e-mail address. This cannot be done without extremely disproportionate biometric 'verification' which is not part of their Ts&Cs and I am unable to complete.

Despite me offering Nexo multiple methods of verifying my identity their AI chat bot help desk refuses to engage in sensible discord, so I am now left with having to take legal action to access my account. A terrible way to treat a long term customer!

Nexo claim to take their security very seriously, so much so that even authorised account holders cannot get into it.

BE VERY AWARE once these people have your money they make it very hard for you to take it out again. Not your keys, not your money.

25 August 2026
Unprompted review
Nexo logo

Reply from Nexo

Hello Jonathan,

Thank you for updating your review. We would like to clarify that our team did reach out directly to your verified details to assist with your account.

Changing a primary email address grants full administrative control over an account and its underlying assets. Because of the high risk involved, passing standard 2FA is not sufficient on its own when an email account is entirely lost. For your protection and ours, updating primary credentials without access to the original email strictly requires our mandatory account recovery verification process.

We completely respect your decision regarding personal data privacy, but we cannot bypass or alter security protocols designed to prevent unauthorized account access. Should you choose to complete the standard verification step in the future, our support team remains ready to assist you immediately.

Rated 4 out of 5 stars

Nexo

Very good exchange just needs to smooth out the UI and imo it would be better

14 August 2026

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