NexGen Auto Transport Reviews 51

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Marco Perez was awesome. I had a lot of trouble with a prior company which took 2.5 weeks to get a carrier to pick up and deliver my car from Houston, TX to Reno, NV. On the day of the pick up, the ca... See more

Rated 5 out of 5 stars

Requested a Chevy Equinox transport from Houston to Denver, CO. Normal deliveries take unto 3 days but they got it delivered in 24hrs. Had great experience with NexGen as they are pro at what they... See more

Company replied

Rated 5 out of 5 stars

Quick, honest, and smooth scheduling to transport my newly purchased vehicle from Indiana to New Jersey. Was pleasantly surprised how quickly they were able to pick it up with no delay. Before loading... See more

Company replied

Rated 5 out of 5 stars

Carlos Diaz did an exceptional job. This was my first time shipping an auto out of state. He guided me through the entire process easing any fears I had. I appreciate his kindness and patience throu... See more

Company details

  1. Shipping Company
  2. Logistics Service

Written by the company

NexGen Auto Transportation is a top auto shipping firm. We ship your automobile door to door at the lowest possible cost, using the best equipment available. Our drivers are trustworthy and seasoned experts. We ensure the safe transportation and prompt delivery of automobiles, trucks, and motorbikes. We are a highly rated car shipping company. Visit our Reviews page to find out who our happy clients are. Over the last decade, we have established ourselves as one of the greatest brokers in the market. NexGen Auto Transport is quickly becoming the leading choice for car shippers, with over 10,000+ vehicles safely shipped and a 99.4% satisfaction rating from our clients and customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quick, Communicative, Easy

Marco Perez was awesome. I had a lot of trouble with a prior company which took 2.5 weeks to get a carrier to pick up and deliver my car from Houston, TX to Reno, NV. On the day of the pick up, the carrier cancels and puts me in a bad position. Marco was able to get another carrier in less than 12 hrs and the carrier delivered after 2 days. Very impressed and excellent communication throughout the entire process. No damages to my car as well.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Service provided by Marco was exceptional!!

Marco was our representative from this company. He did a phenomenal job in transporting my daughter's car to NY. He collaborated efficiently with the driver and delivered the car safely.We are pleased with his service & Marco is an asset to this company. Thank you Marco for giving us the best experience & God bless you!!
I’m so glad I chose NexGen Auto Transport. The entire experience was smooth, affordable, and stress-free. Wonderful people, excellent service. I highly recommend them!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Very informative

Very informative
Great communication
Driver is nice too

I had a great experience working with Carlos from NexGen Auto Transport. He was professional, responsive, and made the entire shipping process smooth and stress-free. My vehicle was delivered on time and in perfect condition. Highly recommend Carlos for anyone looking for reliable auto transport services!

5 October 2025
Unprompted review
Rated 5 out of 5 stars

NexGen & Carlos Diaz

Carlos Diaz did an exceptional job. This was my first time shipping an auto out of state. He guided me through the entire process easing any fears I had. I appreciate his kindness and patience throughout my experience. I was shocked at how quickly the car arrived too. NexGen did an exceptional job. I would recommend them to anyone and will use this service again. Thanks again to Carlos for all his help.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

My name is Jhon

My name is Jhon, I talk to Leo Garcia he was very professional and friendly, I hope work more together! Excellent job!

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest Pricing and Last-Minute Upcharges

I strongly advise caution when dealing with Nexgen Auto Transport LLC. At first, they offered an attractive low quote to win my business, which seemed like a good deal. However, after I agreed and paid the required upfront deposit, things quickly took a turn.

Just one day before the scheduled pickup, they contacted me with a completely different story — suddenly the original price was no longer valid, and they demanded more than **double** the initial quote. This kind of bait-and-switch tactic is dishonest and unacceptable.

If you're looking for a company that values transparency and integrity, I suggest looking elsewhere. This experience was both frustrating and disappointing.

29 July 2025
Unprompted review
NexGen Auto Transport logo

Reply from NexGen Auto Transport

Dear Clerisson,

We are writing to formally address the review you left regarding an experience that, upon investigation and our recent phone conversation, we confirmed did not involve Nexgen Auto Transport LLC.
It appears there has been a clear mix-up, as the situation you described, including the bait-and-switch pricing and last-minute cost increase, does not reflect our business practices, nor have we found any record of you booking with our company. At Nexgen Auto Transport, we pride ourselves on transparent pricing, ethical conduct, and clear communication throughout the shipping process. We never engage in misleading tactics or request sudden price changes after a quote is confirmed.

While we understand your frustration with the company you actually dealt with, it is unfair and misleading to direct that complaint toward our business. Negative reviews based on incorrect information can significantly harm companies that are not at fault.

We respectfully ask that you remove or update your review to reflect the correct company involved in your experience. If you still have any confusion about who you booked with, we’d be more than happy to assist you further and help clarify the details.

Thank you for your understanding and for giving us the opportunity to clear this up.

Rated 5 out of 5 stars

A pleasure to work with Leo garcia

A pleasure to work with Leo garcia

10 July 2025
Unprompted review
NexGen Auto Transport logo

Reply from NexGen Auto Transport

Thank you! We're glad to hear Leo Garcia provided you with a great experience. We'll be sure to pass along your kind words!

— Team Nexgen Auto Transport

Rated 5 out of 5 stars

I had my car shipped from Houston to…

I had my car shipped from Houston to Michigan, and the entire process was incredibly easy and smooth thanks to Henry Ortiz. From start to finish, Henry was excellent at communicating and kept me informed every step of the way. He was patient, professional, and super helpful in making sure everything went as planned. I highly recommend working with him if you’re looking for a stress-free car shipping experience!

6 May 2025
Unprompted review
NexGen Auto Transport logo

Reply from NexGen Auto Transport

Thank you for the fantastic review! We're so glad to hear Henry provided such a smooth and stress-free experience for your Houston to Michigan shipment. Clear communication and professionalism are what we strive for, and we'll be sure to pass your kind words along to him. We truly appreciate your recommendation!

– NexGen Auto Transport

Rated 5 out of 5 stars

My car arrived safely

My car arrived safely, and I didn’t have to take any time off work. It was 16 hours away, so driving it back would have been exhausting—and I would’ve needed to take a flight just to pick it up. I’m so glad I chose NexGen Auto Transport. The entire experience was smooth, affordable, and stress-free. Wonderful people, excellent service. I highly recommend them!

22 June 2025
Unprompted review
NexGen Auto Transport logo

Reply from NexGen Auto Transport

Thank you for the great feedback! We're so glad we could make the process easy and stress-free for you. Saving you time and hassle is exactly what we aim for. We truly appreciate your recommendation and kind words!

– NexGen Auto Transport

Rated 5 out of 5 stars

So grateful

I looked for a company to transport my car from Texas to Indiana where I live. This company was excellent. They were very helpful getting my car. I don't know if I would have been able to get my car home safely. So grateful for this company! They really care about their customers!!!

28 June 2025
Unprompted review
NexGen Auto Transport logo

Reply from NexGen Auto Transport

Thank you so much for the kind words! We're honored to have helped get your car safely home to Indiana. It means a lot to know you felt supported throughout the process. We truly care about our customers and are grateful for your trust!

– NexGen Auto Transport

Rated 1 out of 5 stars

Run away from this company

Run away from this company! They don't deserve any star. They bait and switch. They quoted me $770 to transport my car from IL to CA, which was the only reason I went with them. After a weekend they hiked it up to $1200. At that point I had to go with it because I already wasted three days waiting and I am on a time crunch to transport the car.

Also something phishy that after I gave my email to them, I got hundreds of spam emails the same day, and my credit card had three fraud charges the same day. I want to believe it is coincidence, but I really don't know.

Don't use them! I wish I checked their reputation ahead of time. They called me after I tried to get quotes from someone else, and gave me a price to get me hooked. They are not honest! Run!

28 May 2025
Unprompted review
NexGen Auto Transport logo

Reply from NexGen Auto Transport

We’re truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. It’s never our intention to cause frustration or inconvenience to our customers.

Regarding the price change: we understand how upsetting it can be. While we always strive to honor the initial quote, transport rates can sometimes fluctuate due to carrier availability and market demand—especially around weekends and peak seasons. That said, we had communicated any potential changes very clearly earlier in the process.

As for the concerns about spam emails and credit card activity—we take data security very seriously and want to assure you that we do not sell or share your information with third parties. However, we understand your suspicion, and we recommend reporting any fraudulent charges to your bank immediately.

Rated 5 out of 5 stars

Recently had an experience of working…

Recently had an experience of working with Leo Garcia for picking up and delivering a vehicle.He provided exceptional service marked by professionalism, clear communication, patience, and genuine dedication. He ensured a positive experience from start to finish. Highly commendable service.

23 May 2025
Unprompted review
NexGen Auto Transport logo

Reply from NexGen Auto Transport

Thank you so much for your kind words and for trusting us with your auto transport needs! We're thrilled to hear that Leo provided you with such a positive experience. His professionalism and dedication truly reflect our commitment to top-quality vehicle shipping service. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Honest and reliable

Very respectful, very professional, and always very honest I spoke with a guy named Leo Garcia and he helped me through the whole process. He made it super easy and clear to understand the process.

25 May 2025
Unprompted review
NexGen Auto Transport logo

Reply from NexGen Auto Transport

Thank you for your thoughtful review! We're glad to hear that Leo made your car shipping experience smooth and stress-free. His honesty and professionalism are key to delivering reliable vehicle relocation service. We appreciate your trust and look forward to assisting you again!

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