Seems like I have the same issue as many… placed an order that hasn’t arrived, no tracking at all. I’ve emailed 3 times and been totally ignored. Looks like I’m going to have to initiate a chargeback... See more
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Very disappointed where can I start. long story short got proof and evidence. Expired 2021& February 2023. sold me out of date products vaping disposable products. Totally unacceptable, took over two... See more
Great value, excellent service, fast delivery! Needed some coils as I was running low. Great price and put my order in on Monday lunchtime. Didn't expect the them to arrive on my doorstep the next mor... See more
Initially sent expired disposables. After using the ‘instant’ chat, they agreed to replace the disposables they sent. I was given a returns label for the first batch to be sent back to them. The new l... See more
Company details
Written by the company
NewVaping is the best online vape store uk that offers an unparalleled selection of e-cigarettes, e-liquids, nicotine salts, vape juices, kits, mods, coils, pods, tanks and accessories at great price. NEWSLETTER - Get the latest news , releases and Updates Get all the exclusive updates in your inbox by signing up for our emails on Newvaping.com. Contact us If you need assistance, our customer service is open from Monday to Friday by info@newvapingcom.
Contact info
Overbridge Road, M7 1SL, Salford, United Kingdom
- info@newvapingcom
- newvaping.com
2.9
Average
513 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Top notch service
28 April 2025
I HAVE BEEN USING THIS COMPANY FOR…
i HAVE BEEN USING THIS COMPANY FOR 18MONTHS, BUT MY LAST 2 ORDERS HAVE NOT ARRIVED. NONE OF MY EMAILS RESPONDED TO.
7 October 2025
Unprompted review
No stars at all for this company
No stars at all for this company
They take your money and you never hear from them again.
Just initiated a dispute through my bank to try get my money back.
Avoid this company like the plague!
1 October 2025
Unprompted review
Scam!
I Ordered and payed for on the 28th August £57 and didn't receive the order. I have emailed them several times and had no response I also asked for a full refund which was ignored. Do not use this Vape store, You will probebly loose your money.
18 September 2025
Unprompted review
Unreliable vaping site!
I made an order on the 25 august 8 items totaling £36.25 the order was accepted to which I've been waiting 3 weeks now this is the longest I've had to wait, I've e-mailed 5 times with no response this will be the last time I visit newvaping.com as they are I'm unreliable
27 May 2025
3Wks and no contact from this company
It’s coming up to 3wks since I made my purchase, still haven’t received my item and the company doesn’t respond to emails or live chat. I’ve used this company many times in the past, but I certainly won’t be using them again! 0 customer service. I’ve been left with no other option but to initiate a chargeback with my bank. AVOID
12 August 2025
Unprompted review
Avoid
Ordered a Month ago. No communication at all. Not received, ignore messages.
29 August 2025
Unprompted review
Have used many times but now I’m…
Have used many times but now I’m getting nothing from them order status just say waiting fulfilment
7 August 2025
Unprompted review
Scam
Made an order on the 28/07/25.
They charged my account but have not sent me my order. It has now been 3 weeks.
27 July 2025
Unprompted review
AVOID!
Seems like I have the same issue as many… placed an order that hasn’t arrived, no tracking at all. I’ve emailed 3 times and been totally ignored. Looks like I’m going to have to initiate a chargeback and report to trading standards. Furious that these types of companies are so blasé about stealing money from people and have the audacity to not respond to customers.
7 August 2025
Unprompted review
Used for years and up till recently had no issues
Ive used them several time in the past ,
In July placed and order no delivery six weeks later ,they're not responding to any correspondence ...
11 July 2025
Unprompted review
send out wrong orders, then dont respond to emails. No phone number
Ive ordered through newvaping a few times. Had an issue with an incomplete TWICE before. First time they sent me a voucher code. Was less than it should have been, but i wasn't about to quibble over £1.
Second time, they also responded saying the missing items were coming from a different site - and they did eventually arrive.
3rd time. I could tell the package was missing items before i opened it. So using my head, i filmed the unboxing, and of course i was right.
I contacted them about it...... ignored...... so i contacted them again..... ignored....... contacted them a third time and gave 5 days to respond (it had been going on a while) .... ignored.
They are happy to take your money, not so happy to give you what you paid for. Beware.
I've now initiated a chargeback through my bank, which of course i will win as i have evidence of the unboxing, and their sheer audacity to ignore customers.
I will never use them again, and i would hope you dont either.
30 June 2025
Unprompted review
I take back my bad review
I take back my bad review.
Item received. One of the downfalls of working for a vape company. The reused Elfliq box got mixed with our returns. Sorry guys
17 June 2025
Unprompted review
0 customer service orders always missing items
good selection of products at a good price however 3 out of 4 of my last orders have been missing items and have taken over a week to respond, i have emailed them 7 times and had no reply, live chat is not working, message not being replied to, im still waiting for a reply after over week, due to this 1 star is all i can give, please improve you customer service!
6 May 2025
Unprompted review
Took money, didn't fulfil order
Ordered on 21st April. Still says awaiting fulfilment two weeks later. No response from chat or email. AVOID
6 May 2025
Unprompted review
Always check your order items missing
Been using newvaping for quite a while now. Items are always good quality and delivered on time. In the last order I was 1 item short as I was in the one before that, I emailed them to which I got no reply on both occasions. Would be nice for them to acknowledge you not just take money from you, although this said I still order because I like the flavours and price
28 April 2025
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