Newtralchair Reviews 

I did have questions and I emailed the company with my order number, and after 2 days no one has contacted me.

I didnt get all the items in my order!

Didn’t deliver the chair and didn’t respond to me emails.

Fast delivery and chair is extremely easy to put together. The variety of positions is brilliant and extremely comfortable.

Delivery issues but Newtralchair provided quick help - highly appreciatied. It's when problem appears that you can shine and the shined :-)

Chair is uncomfortable under the buttock , snaps out of place if you are leaning back sometimes , the laptop table is way less useful than advertised.

The chair and laptop table look much more impressive and expensive in the advertising photos than they do in real life. After assembling the chair, I was very disappointed with the overall value for the $356.15 I paid.
The laptop table is the biggest disappointment. It is made of cheap-looking plastic, is bulky, awkward to use, and much less functional than the advertising suggests. In my opinion, it adds almost no value to the chair.
The chair itself is extremely heavy, and I hope that at least means it will be strong and durable. However, its appearance, materials, and comfort do not justify the price. I am keeping it only because the package and assembled chair are far too heavy for me to return. Buyers should not rely solely on the promotional photographs.

I bought and assembled the Freedom-X chair. It is a gimmicky chair, decent-ish quality but clearly not made for anyone on the shorter end. The base of the chair is so wide that it forces you to sit so widely its uncomfortable if you are to use it as intended. The back of the chair was wobbly and rickety, and kept rattling. The pullout desk was questionable at best, and I would not trust any electronics on it. The arms were sturdy but difficult to adjust. The idea is okay, but everything felt awkwardly sized and not ergonomic or comfortable in multiple positions. Customer service was okay.. but if you return the chair for "personal preferences" they charge you shipping :), what a wonderfully annoying policy!!

I'm really surprised--shocked, really--but all the poor reviews. For me, customer service was excellent--highly responsive. I asked a lot of questions about the correct chair and laptop holder for me, and the responses were fast, accurate, and courdeous. In the end, I ordered the Magic H-Bpro chair and the pro laptop holder. Both are fantaistic. No complaints (well, one: the headrest doesn't come close to my head, so I have a cushion there. But it's tough to get the body geometry right for everyone). I love the chair--it holds me like magic. And I love the laptop holder. A plus for the company and their products.

We have had a great experience with Newtral. I purchased the XL Standing model for my husband. He is 280lb and 6’3” and I’m pleased to say the chair works amazingly for him! It can be difficult to find a good chair for someone his size. The price was very fair and shipping was FAST! It arrived two days after being ordered. Highly recommend this company.

​Please refund me my money!
I paid $269 plus $70 shipping and received nothing! Such a terribly unprofessional company!
Never met a company so unprofessional. You're selling this chair online before shipping it to all your Kickstarter backers. Abysmal!

Please refund me immediately.

I have a Newtral MagicH-GPro and a Freedom chair, and I'm very happy with both. For the Freedom chair, I recently purchased two covers – one in Milk Apricot and one in Blush Pink.
The covers are beautifully made, with a soft, plush texture and a snug fit that ensures a smooth, wrinkle-free look. After a gentle wash and careful ironing from the inside, they looked absolutely perfect.
I was completely satisfied with Jimin's support – kind, helpful, and very attentive. It was clear that he took the time to review my photos and respond thoughtfully.
Shipping also went smoothly, with no issues at all.

Highly recommended!

I really wanted this chair to be special. Is it unique, yes. Is it special, definitely not. The lumbar system intrigued me, so I bought it against my better judgement and review research. It's a good system with room for improvement. What really bothered me was the grey version looks like raw cheap plastic that has sat in a cigar bar for 5 years. It's not grey anywhere but the mesh. Footrest is an after thought, table is a gimmick(it has limited forward movement for anyone's stomach) and it just looks cheap( but it's not!). The lumber support and headrest stand out but are let down by horrible armrests. Dispatch and delivery was horrible. Customer support tried to be good but fell short. As a young start up, there is room for improvement. If it was a few hundred cheaper, I'd recommend it with a slight upgrade in plastic choice. Otherwise, look at Sihoo, Desky or even Artiss if in Australia.

Bought Newtral Magic H002 chair and it worked fine for me for the first 6 months until something randomly snapped in the chair making the tilt unadjustable, I reached out to newtral since the chair was still covered by warranty and it's been 3 weeks and still no response from them, the chair is fine for use as long as it doesn't break but if it does ur not getting ur warranty

Edit: I changed the rating from 1 star to 3 because the support reached out and sent me the replacement parts necessary to fix my chair, the process was a bit lengthy but the support was very friendly and available during all the process.

I wish zero stars was an option. They have no responded to a single message I’ve sent them. They are trying to charge $85 extra for shipping for tariffs that were never put into effect and they won’t give me my money back that is being held hostage by this $85 I refuse to pay.

I kickstarted a chair from Newtral that took 5.5 months after their original delivery date to arrive. The biggest part of the problem was Newtral's lack of communication and willful ignoring of questions that had even a slight negative tone to them.
The original projected ship date was end of March 2025. That came and went with us asking for any news.
Newtral popped in to give updates approx every two months. Those updates being that we needed to pay more for chairs that were already supposed to be shipped out to us, one of the colors having a manufacturing delay, and that almost all units had been shipped out while the comments were flooded with people asking for any tracking info.
Newtral regularly deleted comments if they were even slightly negative, said they'd reach out in private messages on comments (those were often updated with the OP saying they still hadn't been contacted), and were also reportedly selling the chair on tiktok shop before most people had the ones they paid for.
Even though the product is genuinely nice, I never wanna deal with this company again.

No transparency or communication. I've reached out multiple times via multiple platforms (some failed delivery or broken links on Newtral's end) with no reply or acknowledgement.
I've been attempting to get in contact with them due to the fact that I received the wrong product, and am missing an additional cost item that was part of the order.

Shocking communication in that they don't reply or you just get a generic 'you're important to us' reply with no substance behind it.
Absolutely dreadful delivery times (still haven't received my goods).
It's only when you complain to Kickstarter about them enough times that they respond 'kind of' with another 'nothing news' post.
Beware trusting this company.

Horrendous communication. Eons of waiting. Don’t waste your time with these bozos

Edit.

Received chair finally. It’s fine. Nothing amazing about it other than it looks sleek. Still would not recommend purchasing from the losers over at Newtral 👎🏼

I received my chair but I'm missing 3 key components so I can't build it. I've contacted customer support 6 times and never received a response.