I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
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Having problems with sky at the moment sky tried it explained being communal dish they weren’t able to repair dish or connections called Ross, he’s got contractors out and they have been brilliant an... See more
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Company details
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.2
Great
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 24 hours
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Completely unprofessional organisation
Completely unprofessional organisation. They do not respond to emails and try to pressure you into paying disputed invoices by threatening you with debt collectors.
In their response, the factor do not acknowledge that they have been sitting with my original query since mid May. Since then, they have done nothing but harass me for payment and threaten me.
Any legitimate company would put all their collection processes on hold while handling a dispute from a customer but not this mob who take months to answer a simple query, and that is my fault why exactly?
They seem to see factoring as just taking in as much money as possible for doing nothing. The deeds also require them to hold annual meetings but in 8 years they have held a grand total of 0 meetings.
2 July 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Brian,
Thank you for your feedback. We're sorry to hear that you feel dissatisfied with your experience.
We take all customer concerns seriously and strive to communicate openly and professionally at all times. We can confirm that the matter you have raised is currently under review by the Property Manager, who is reviewing your most recent email and will provide a detailed response within the next few days.
We appreciate your patience while this review is completed and remain committed to working with you to resolve any outstanding concerns fairly and appropriately.
Kind regards,
The Team @ Newton
Avoid - organise and leave
Avoid Newton Property Factors at all costs.
Our experience with Newton was nothing short of disgraceful. We finally managed to remove them in Jan 26, the way they conducted themselves at the end of our contract was shocking and left us with the clear impression that extracting every last penny from homeowners was the priority, rather than acting fairly or professionally.
Every opportunity to impose more charges was taken.
What is even more concerning is that, after researching online and speaking to others, we found that many homeowners have reported experiencing the same pattern of behaviour when trying to leave Newton. It doesn’t feel like an isolated incident.
If Newton is the factor for your development, speak to other homeowners about holding and recording a vote to replace them and follow guidance online at mygov.scot. I’d encourage homeowners to contact other factors covering your area and benchmark the charges you’re paying Newton for services - they were taking more than 50% what’s others quoted.
Homeowners deserve honesty, transparency and value for money and with Newton you get none of those.
31 January 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Laura,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
Unfortunately, the review does not provide enough specific information for us to investigate the concerns raised or comment on the circumstances described. We take all customer feedback seriously and are committed to acting professionally, transparently, and in accordance with our obligations at all times.
We would welcome the opportunity to understand your concerns in more detail and review the matters you have mentioned. Please contact us directly with further information so that we can investigate and respond appropriately.
We value all feedback and are always looking for ways to improve our service.
Kind regards,
The Team @ Newton
James was very professional and…
James was very professional and friendly. He listened to me and was empathetic. He helped me sort the issue out. Thank you!
30 June 2026
Unprompted review
Reply from Newton Property Management
Good morning Joan,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you found James professional, friendly, and empathetic. It’s great to know he was able to support you and help resolve the issue.
We really appreciate your kind words and will be sure to pass them on to him.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Taking good care
Newton have taken care to ensure that the companies they contract to maintain the upkeep of our estate are able to do an efficient, effective and reliable job. They have also listened to residents' concerns about flooding in two areas of the estate and have arranged additional drainage to be installed. This has made a significant difference. Thank you.
29 June 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you for your kind feedback. We’re really pleased to hear that you’ve noticed the effort put into selecting contractors who deliver efficient, reliable, and high-quality services across the estate.
It’s especially encouraging to know that the additional drainage measures have made a meaningful difference. Listening to residents and acting on concerns like flooding is a key priority for us, so we truly appreciate you recognising this work.
Thank you again for taking the time to share your experience — it means a great deal.
Kind regards,
The Team @ Newton
I ask Newton Property Management if…
I ask Newton Property Management if some ground to the front of my property was covered by them to remove weeds and long grass. June from Newton PM confirmed very quickly that the area was going to be dealt with by the landscaping company and was completed without any fuss.
17 June 2026
Unprompted review
Reply from Newton Property Management
Good morning Daniel
Thank you for your feedback! We're delighted to hear that June was able to assist you so promptly and efficiently. It's great to know the issue with the ground maintenance was handled smoothly and resolved without any hassle. We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.
Kind regards,
The Team @ Newton
Good curmstomer service from Sandra.
Good curmstomer service from Sandra.
17 June 2026
Unprompted review
Reply from Newton Property Management
Good morning Hannah,
Thank you for your kind feedback! We’re really pleased to hear that you received great customer service from Sandra. I’ll be sure to pass on your compliments—she’ll be delighted to hear them. We truly appreciate your support and look forward to serving you again if needed!
Kind regards,
The Team @ Newton
Friendly and efficient
Leigh responded to my query quickly and efficiently .
16 June 2026
Unprompted review
Reply from Newton Property Management
Good morning William,
Thank you for the positive feedback— We are glad Leigh was able to address your query promptly and provide efficient support. Please don’t hesitate to reach out again if needed.
Kind regards,
The team @ Newton
New to Newton - So far all good.
New to Newton. Had very positive interactions with different departments so far. People on the phone very helpful and people responding to queries via email quickly too. Overall feeling good about Newton so far.
3 June 2026
Reply from Newton Property Management
Good morning Mrs Edwards,
Thank you for your kind feedback and welcome to Newton!
We’re delighted to hear that you’ve had such positive experiences with our teams so far. It’s great to know that both our phone and email support have been helpful and responsive—that’s exactly what we aim for.
If there’s ever anything you need, please don’t hesitate to get in touch. We’re really glad to have you with us and look forward to continuing to support you.
Kind regards,
The Team @ Newton
Jim was great and very patient with me…
Jim was great and very patient with me and took the time to explain how my invoicing worked as I had recently moved into the property and wasn’t certain.
12 June 2026
Unprompted review
Reply from Newton Property Management
Good morning Megan,
Thank you so much for your lovely feedback! We're really pleased to hear that Jim was able to support you and take the time to explain your invoicing clearly—especially during your recent move.
We’ll be sure to pass on your kind words to him. If you ever need any further help, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
property manger
5 stars for property manger, Matthew Bringloe
Having lived in our development of flats for 13 years and experiencing a number of Newton property mangers,Matthew has been one of the most pro-active and communicative
As clients we look fowars to seeing this level of engagement continuing
11 June 2026
Unprompted review
Reply from Newton Property Management
Good morning Derek,
Thank you very much for your kind review. We’re delighted to hear that Matthew has made such a positive impression and that his proactive approach and communication have stood out during your time with us.
We truly value your loyalty over the past 13 years and appreciate you taking the time to share your experience. We’ll be sure to pass your feedback on to Matthew—he will be very pleased to hear it. We look forward to continuing to provide you with the same high level of engagement going forward.
Kind regards,
The Team @ Newton
Very poor communication from Linda…
Very poor communication and action from Linda Thomson, our Property Manager.
And lack of transparency and accountability, especially regarding finances.
10 June 2026
Reply from Newton Property Management
Good morning Mary,
hank you for your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised regarding communication and transparency. This is not the standard of service we aim to provide.
We take your comments seriously, In the meantime, we would really appreciate the opportunity to discuss this further and address your concerns directly, particularly regarding the financial aspects you’ve mentioned.
Please feel free to contact us at your convenience so we can work towards resolving this for you.
Kind regards,
The Team @ Newton
Aliesha was amazing helped out straight…
Aliesha was amazing helped out straight away. Fantastic service
11 June 2026
Unprompted review
Reply from Newton Property Management
Good morning Sean,
Thank you so much for your kind feedback! We’re delighted to hear that Aliesha was able to assist you so quickly and provide fantastic service. We’ll be sure to pass along your lovely comments—she’ll really appreciate it. Thanks again for taking the time to share your experience!
Kind regards,
The Team @ Newton
Poor communication and resolution to issue
We are very frustrated with the lack of progress and communication from Newton with regards to repairs due to our property. We moved in November 2025 and as we stand in June 2026 the repair is still outstanding with no update as to why.
10 June 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you for your feedback. We’re sorry to hear about your frustration regarding the outstanding repair and communication. Based on the information provided, we’re unfortunately unable to identify your specific case to investigate further. Please contact our team directly with your property details so we can look into this as a priority and provide you with an update. We’re committed to resolving matters as quickly as possible and improving your experience.
Kind regards,
The Team @ Newton
Prompt answer to phone call.
Prompt answer to phone call.
Straightforward advice.
10 June 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you for your kind feedback! I’m glad you found the advice clear and that we could respond quickly when you needed us. We really appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Alan Murphy made the transaction very…
Alan Murphy made the transaction very easy, and was efficient in dealing with my request to set up a direct debit and ebilling.
9 June 2026
Unprompted review
Reply from Newton Property Management
Good morning William,
Thank you for your kind feedback!
We're delighted to hear that Alan made the process easy and handled your request efficiently. Setting up direct debit and e-billing smoothly is so important, and it's great to know Alan delivered a positive experience.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your comments on to him.
Kind regards,
The Team @ Newton
Speedy Response
I was impressed by the speed of response to my query. Leigh who dealt with my request and was very polite and helpful.
8 June 2026
Unprompted review
Reply from Newton Property Management
Good morning May
Thank you so much for your kind feedback. We’re delighted to hear you were impressed with the speed of our response. I’ll be sure to pass your comments on to Leigh, who will be pleased to know their polite and helpful approach made such a positive impression. We really appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Well Done and Thanks to Co-owners !!
Very interesting and huge well done to Co Owners !! Your hard work (and this should not have been difficult) has paid off! Newtons Written Statement of Services quotes we are ‘Consumers’ - it beggars belief we too are being charged ‘business rates’ on our development. For clarity - my own domestic electricity daily standing charge is 57.08 p per day with Octopus - v - Ecotricity are approx £2.06 per day - and useage has still to be added. Standing electricity charge £751 per annum per property -v- Octopus domestic which I’m on 57.7 p er day £208 per annum - if you live in a block of 6 flats the total cost is approx £4506 - v - £1248 for octopus consumer rate. Come on Newton surely this can’t be right….. you need to address this please - the majority of negative reviews relate to issues around inappropriate fees and charges.
**EDIT/REPLY** - thank you for your prompt reply - my apologies - the WSS refers to us as ‘domestic’. I understand how this all works - what I don’t understand is myself and others have brought this to your attention as we have been incorrectly charged-since your inception. The previous factor brought this to our attention and they employed a firm of electricians to carry out checks back in 2016 which the Committee in 2016 approved - so are you saying this has been incorrectly applied for 10 years? Please advise who has approved all these latest figures etc. I appreciate you have had someone else check - I’ve requested a copy of this information and have re- requested it today and have been assured it will be sent today - thank you.I am sure you and others will agree these standing charges are very high in comparison to consumer standing charges. We are all ‘domestic’owners and I urge you to please investigate this further. If ECOTRICITY can reduce the charges for one development then surely there should be consistency across the board and as you are our appointed Factor you can re-negotiate on our behalf. Thank you
EDIT - thanks for your response - I’ve requested information on this recent Electrician’s report on numerous occasions without luck - can you arrange this please ? Thanks
4 June 2026
Unprompted review
Reply from Newton Property Management
Good morning Kathleen,
Thank you for raising your concerns. For clarification there is no reference to the word consumer in our services agreement, electricity in multi-occupancy developments is typically supplied via a communal/landlord arrangement, meaning that tariffs can differ from standard domestic rates.
We recognise the cost differences highlighted and understand the concern. An independent electrical contractor has now completed surveys of the communal junction boxes and meters, including load checks to determine internal/external supply splits. This data is being used to ensure future charges are fair and aligned with actual usage.
We are continuing to review the current arrangement and will provide further updates.
Kind regards,
The Team @ Newton
Efficient and helpful
Ladies I spoke with were very helpful and patient, guiding me through the process to register with the portal. Subsequently they quickly provided copy invoices on my request. Very grateful for their assistance.
27 May 2026
Reply from Newton Property Management
Food morning Richard,
Thank you very much for your kind feedback.
We’re delighted to hear that our team was able to assist you in getting set up on the portal and provide the information you needed promptly. We’ll be sure to pass your comments on to the colleagues you spoke with—they’ll really appreciate your recognition of their helpfulness and patience.
If there’s anything further we can support you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Very disappointing expFive Months of Chasing for What Should Have Been a Simple Administrative Changeerience with…
Very disappointing experience with Newton Property Management.
For over five months, I have been trying to resolve an issue relating to the communal electricity supply for our small residential block of just four flats. The process has involved repeated chasing, poor communication, and long periods without any response.
The communal electricity supply was left on an expensive business tariff despite the supply only serving a residential stairwell and communal lighting. After extensive effort on my part, Ecotricity eventually confirmed that the supply should be classified as domestic and updated the industry records accordingly. This resulted in a substantial reduction in standing charges.
Throughout the process, obtaining information from Newton was extremely difficult. Emails frequently went unanswered, staff members left the company without notification, and I often had to follow up multiple times just to receive basic updates. Even after Ecotricity confirmed the official transfer date of responsibility, I am still waiting for Newton to investigate a potential overlap in electricity charges on their invoice.
What should have been a straightforward administrative matter became a months-long exercise in chasing responses and trying to obtain information that should have been readily available.
Based on my experience, communication, responsiveness, and management of utility-related matters have fallen well below expectations.
4 June 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve encountered while trying to resolve the communal electricity supply issue.
This is clearly not the level of service we aim to provide, particularly in relation to communication and responsiveness. We appreciate how prolonged delays and a lack of updates can be extremely frustrating, especially for what should have been a straightforward administrative matter.
We also recognise the effort you’ve had to put in to progress this issue, and we’re sorry that you felt unsupported throughout the process. The points you’ve raised regarding staff changes, delayed responses, and the ongoing query around potential overlapping charges are concerning and are being taken seriously.
We would very much like the opportunity to review this in full and ensure any outstanding matters are resolved as quickly as possible. Please contact us directly at your local with your property details so we can prioritise this and provide a clear update.
Thank you again for your feedback—it helps us identify where we need to improve.
Kind regards,
The Team @ Newton
Non existent service in Aberdeen
Service to our factored development in Aberdeen has been totally unacceptable for over a year; deteriorated markedly from 1H 2025 and has been non-existent since December 2025.
All development repair requests I am aware of that have been raised since mid-2025 remain open and have not been progressed as the development deteriorates around us.
All emails I have sent have been ignored from early December 2025 until late May 2026. All calls to the office, requesting to talk to the property manager or directors, were rebuffed; I was met with “everyone’s busy, they will call later” – no one did. These issues have been ignored, even when escalated, by the property manager(s), the general Aberdeen office and the Glasgow head office since late 2025.
Various admin problems, most seriously an incorrect charge from late 2025, confirmed in writing by Newtons on several occasions to be incorrect, which was instead passed to an external debt collection agency, leading to threatening letters and calls and requiring significant effort to successfully dispute the action; Newtons avoided all comms at this time.
As a development we have now initiated the move to a different factor; on collating the majority vote required I was surprised to find a clear majority of owners had similar experiences, and I am not surprised to read similar recent online reviews from other developments in Aberdeen.
At the time of writing Newton Property Management have still have not provided an agreement termination date 3 days after the formal termination letter, inclusive of a majority of development owners, was sent and receipt acknowledged.
I would strongly recommend avoiding this company based on our experience.
1 June 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you for taking the time to share your feedback. We’re very sorry to read about your experience and the level of frustration this situation has caused both you and other residents within your development.
The concerns you’ve raised—particularly around prolonged delays in progressing repairs, lack of communication, and the handling of billing and debt collection—are taken extremely seriously. This is not the standard of service we aim to deliver, and we fully recognise the impact that a lack of responsiveness and clarity can have on homeowners.
We are especially concerned to hear about the communication difficulties you’ve described, including unanswered emails and calls, as well as the issue relating to the incorrect charge and subsequent involvement of a debt collection agency. These are matters that should always be handled with accuracy, transparency, and timely engagement, and we apologise that this has not been your experience.
We also acknowledge the points raised regarding the termination process and the delay in confirming the agreement end date. We understand how important it is for developments to have clear and prompt information during this stage.
We would welcome the opportunity to review your development’s case in full, address any outstanding issues, and ensure that all matters—including repairs, financial queries, and termination arrangements—are resolved as quickly as possible. Please contact us directly at your local office so we can prioritise this for you with an Associate Director.
Thank you again for your feedback. It is invaluable in helping us identify where improvements are required.
Kind regarads,
The Team @ Newton
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