Newtek Bank Reviews 377

I had the pleasure of speaking with Michael Mann today regarding wire transfers. He was incredibly competent, informative, patient when I did not understand a particular detail, and followed through with timely precision. In a world filled with AI irritation and poorly trained customer service reps, Mr. Mann is the delightful exception!

Michael Mann at Newtek Bank provided us amazing customer service. Helpful, knowledgeable, and patient. Quick to understand the issues and even quicker to solve them. Lots of smaller banks that are offering great high yield savings and CD rates do not have great customer service. Michael shows that Newtek is different. Thanks again Michael.

Jordan customer service excellence

I had a lot of questions on securing an SBA Loan, this was all new territory for me. The staff helped me all through the process!

Ja'Kira was great. Prompt, professional, and super nice.

Excellent Banking Experience!

As a customer of Newtek Bank, I have found their staff to be knowledgeable, efficient, and friendly! I recently had interaction with Ja'Kira (employee at Newtek Bank). She provided outstanding customer service and was very prompt in replying to my inquiries. Newtek Bank offers very competitive CD rates, if not better than most, and provides outstanding customer service.

I have so far only the great expirience with NewTech Bank. Investing some money in this bank for a while and very satisfied with this bank. Better rates than other banks are offering for my needs, simple navigation thrue bank's webpage, great, knowlegable and friendly customer service reps (my latest great help was Ms. Ja'Kira), quick responce to the messages.

I've been banking with Newtek since Jan 2026. My experience with Newtek can be summed up with a few words, clunky, slow, and limiting. What first drew me to Newtek was its high APY HYSA with no requirements to fill and the least customer complaints, but I guess I fall to the complaint side. Why? 1) You only get only one external account to transfer to, where at other banks, I get way more linking. I work with many banks, so this is limiting. 2) I wanted to change my one external account to my primary bank. I had to wait till April to have "sufficient history" with Newtek. Fine, new customer limitations, I get it. I linked my banks to Newtek instead of waiting for the other way around. And finally, 3) clunky. Pulling funds from Newtek 4-5 days, longer than my other banks pulling funds from others banks. So as long as I don't need my money right away, and the APY stays competitive, I'll stay. But I'm already exploring other options in case I have another clunky experience.

Very pleasant conversation with Ja'Kira. I don't have a lot of experience with the Newtek Bank, but so far all seems to be very good. Ja'Kira, specifically, was knowledgeable, intelligent and easy to understand. She showed great attention to details and quickly offered a good plan for what I was trying to accomplish.

It is very easy to communicate with the customer support team and receive timely responses. Additionally, I am very pleased with their savings and CD rates.

I was trying to continue the process of signing up for a new account. I had stopped in the middle of the process and when I tried to continue today, it would not accept my login information. I contacted customer service and Ja’Kira was extremely helpful in resolving the problem. I look forward to future transactions with Newtek Bank.

I had specific need at the end of my CD maturity and call customer support to ask how to managed steps. Rep clear about steps and how to. I completed the steps and received confirmation on the actions newtek would be taking from Ja'Kira very timely. Overall very happy with Newtek support team.

I have been trying for weeks to open an account for my husband as they offer the best CD rates. However the website was VERY difficult to navigate and his application was rejected multiple times for errors in the application. I finally got Rei Rhodes, an after hours support agent. She stayed with me through the entire process advising me what was considered primary and secondary ID, also a utility bill was needed to verify address. The website NEVER specified that. She was kind, patient and so knowledgeable, also showing me how to cancel an online transfer I needed to cancel. She is a real asset to Newtek bank. I just hope my husbands application is approved without further delay. Getting him to Newtek has been a very stressful process.

Ja'Kira and Amber were both super helpful and responsive! Thank you for helping me with my login and my CD!

We have spoken with both Gary and Christopher from your support desk. They were extremely help and knowledgeable. They both listened and understood our issues and guided us through the process

I made several errors in completing the required sign-in information and committed errors working with Mark during an extremely long session trying to determine why I had trouble signing in to my account. Mark was extremely patient working thru the steps necessary and thru his persistence and over the top determination to solve the errors that I was making both on the phone and online, finally succeeded in ed in helping me get the job done. I would like to compliment him for his exemplary knowledge and patience in helping overcome what seemed insurmountable difficulties with this task. Kudos!!

As a new customer to any bank, it feels wonderful to be welcomed -- even in this new technology-filled (and sometimes challenged) world.

It's nice to know there's a real-live human behind the wheel (or computer keyboard) for a person who has managed to survive rotary-dialed phones for many of his years. No AI will EVER replace a human being!! Ja'Kira (as I'm sure many others there) at Newtek saw to that at just all being a part of the job.

This is the kind of service that allows me to continue banking here for a long time.
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Update 4/27/26
Once again, Ja'Kira hit another "homerun" by assisting me with beneficiary documents that I needed to establish and was done successfully before the day was out and now on file. Very satisfied customer!

The level of customer service was A+ 100%
They walked us through with thorough instructions to follow.
Every step was professional, and with courteous guidelines to follow all the way to the end.
I would recommend them to any small business trying grow

I am very pleased with Newtek Bank. Michael Mann replied to my questions immediately and then addressed my request with equal promptness, which I very much appreciated. Excellent customer service!