NewSmile Reviews 

I would give it negative stars if I could. The trays were defective, wouldn’t even stay on my son’s teeth. I’ve been fighting for correct aligners or a refund for 6 months and keep getting the run-around. I paid $1,700 and I have defective aligners that won’t even go on his teeth and no solutions from the company.

After the response below from NewSmile, they emailed me asking for photos of the incorrect aligners. I sent those photos months ago. Their response was just another circle with no actual solution.

My daughter finished her Invisalign regimen and now just needed replacement permanent retainers to wear at night to keep her teeth straight. NewSmile saves us hundreds of dollars and we get a fresh retainer every six months. Marion in customer service was quick in responsiveness, efficient, and courteous. Definitely recommend.

Marion was super helpful and took the time to listen to my questions to make sure that I had the correct answers.

Marion was very polite and efficient on getting me set up with a new impression kit.

Marion was informative and very helpful. Thank you Marion!

So far, the beginning of my experience has been quite pleasant. Sofia has been helpful through the impressions part and is really communicative! So far, I’m really satisfied with NewSmile! Can’t wait for my aligners to arrive so I can start my journey to a greater smile!

Celine was incredibly patient and made me feel completely comfortable throughout our collaboration and email communication. Truly a pleasure to work with!

I ordered a set of aligners back in December 2025. The first impression kit to create the molds never got to me. They sent me a replacement with treys that were too small. When I finally received the correct size treys, the putty impressions were not well enough to create the molds. I gave up and asked for a partial refund, agreeing to pay for the treys that did't work. The sales team and the aligner experts keep referring me to support team, who do not contact me at all. When I call the customer service number on the website, the call either drops after 5 seconds or never gets picked up. This feels like a scam.

Update: The refund ticket was finally created. Turns out the support has been trying to call me thru a 1-888 number that gets blocked by my carrier, but never left a voicemail until now. Somehow the impression specialists were always able to reach me via text, but the support team did not. When I finally replied to an email and then called, the issue was resolved.

Prompt action to resolve any issues. You can easily get in contact with someone!

Marion was very helpful with my situation.

5/5 Stars – Totally Worth It! My Gap Is Gone and My Smile Looks Amazing
I decided to try New Smile after noticing that annoying gap between my two front teeth for years—it always bothered me in photos and when I smiled. I also had some minor crowding with my other teeth that made my smile feel uneven.
The process was super straightforward: I got my impression kit, sent it back, and soon received my custom clear aligners right to my door. They’re practically invisible—people didn’t even notice I was wearing them most of the time, which was a huge plus compared to traditional braces.
I followed the plan (wearing them 20-22 hours a day, switching sets as directed), and the results blew me away. That front gap closed up completely, and my other teeth shifted into alignment. My smile looks so much straighter, more confident, and natural now. No pain beyond the expected mild discomfort when switching trays, and everything felt gradual and comfortable.
The aligners were easy to clean, didn’t affect my speech much after the first few days, and the whole experience was way more affordable and convenient than going the in-office route. I now just wear my retainers at night to maintain my teeth alignment. If you’re dealing with a gap like mine or mild to moderate alignment issues, I highly recommend giving New Smile a shot. I’m thrilled with my new smile 😁.

I had an issue with a delayed delivery. NewSmile responded quickly and got my retainers delivered quickly.

IT'S A SCAM. If I could give negative stars I would. I ordered. Immediately items I didn't request were added to my account with a higher balance due. Classic bait and switch. Got immediately concerned that something so important should be handled by someone more reliable and decided it wasn't worth the risk. I tried to cancel the order right away. No response to my emails for the first couple of weeks. I went through all their ridiculous return steps and dozens of emails, including have to ask for the return shipping address 6 times! Got confirmation of shipment received back to them. Return approved, refund did not show up when promised - now on 3rd week of following up for refund promised. Going to dispute with credit card company and file complaint with BBB. DONT BUY FROM THEM ITS A SCAM.

Rache
Was excellent, always available with a few calls. She is extremely patient and thoroughly proficient at her job. I knew of she was helping me with every step all my questions would be answered to satisfaction.
And we discussed further my need for a bite guard, and advised to upgraded to night aligners, which I feel very confident with that purchase after speaking with Rache. Good job and thank you so very much.

Elizabeth was awesome at helping me sort through how to get my impressions to work and the size tray I needed!

My request for a refund was sent December 22, 2025. My refund was received Fenbruary 18, 2026 after more 19 interactions by email (not an exaggeration. I have all correspondence) and at least a dozen phone calls. This was not “processing time”. When I began complaining in earnest and leaving several bad reviews somehow I received a phone call and was told that I would get my refund by the end of that week. It still took an additional phone call and email before it arrived the following week.

As a part of this lovely process, my calls were no longer answered. I literally called 7 times one day. After no answer I called from a different number and received an answer right away. That’s when I decided to begin leaving negative reviews-because 7 times was too many times to believe that it was happenstance that my calls didn’t get answered. I had called the previous day as well but only twice. I was very worried that I had sent $1200 to a scam company and wouldn’t get my money back.

I've always had great experiences with this company, and I continue to as I've finished my treatment and now get new retainers regularly. I had a question about my shipment, and Jenny replied quickly and answered all of my questions.

These people are super pleasant and responsive, especially Sofia! I recommend making sure you opt for ordering one additional impressions putty in case you get it wrong the first time (learning curve). Also, my mouth is larger than average, so I needed a size “6” instead of the typical size “5” that comes standard.