I've gotten into the groove with new orders for similar but updated User's Guides for my software project. The experience is seamless. I work on my project, print a couple of home proofs for editing,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with by Newprint experience. They were responsive and eager to make sure I was happy with my print job. There was some font fading in my initial mock-up and they were super helpful in troub... See more
Company replied
Exceptional value and a very smooth process! I recently used New Print for the first time after doing extensive price research, and they are easily the best "bang for your buck" in the industry rig... See more
I was very impressed with the quality and speed of service, especially during this busy election period. Having a printing service available in Ottawa was a huge help, since all the providers in Gatin... See more
Company replied
Company details
Written by the company
As a premier online packaging and printing company, we offer the largest selection of products, expert customer service, and outstanding quality all backed by our satisfaction guarantee. We may provide printing, but we do so much more than that. One of our goals is to make your life easier and help you to be more effective and efficient as you do business. In order to do this, we have expanded our services beyond printing. The services we offer presently include: Commercial Printing, Graphic Design, Direct Mailing and Variable Data Printing, Special Fulfillment Requests and Multiple Shipments, Packaging and Labels and we are indeed, environmentally friendly.
Rest Assured!
Free artwork inspection with every order
Every order is manually inspected by a pre-press technician and will let you know if any corrections need to be made before printing. Choose from a digital or a hard copy proof before you print!. Your approval is always required before printing.
Contact info
25-2450 Lancaster Road, K1B 5N3, Ottawa, Canada
- 18776391286
- marketing@newprint.ca
- newprint.ca
4.8
Excellent
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received exactly what I…
Received exactly what I ordered/expected on time at a reasonable price with the ease of online ordering and approval of proof.
15 December 2025
Reply from Newprint
Thank you for your feedback! We’re delighted to hear everything met your expectations from pricing and quality to delivery and proof approval. Your satisfaction matters to us, and we truly appreciate your support. We look forward to your next order!
Great experience
The time between ordering and getting my order was really quick. The upload is easy and simple to do. This is our second time using newprint for hockey cards and we will continue to use them. The quality is amazing.
15 December 2025
Reply from Newprint
Thank you so much for your kind feedback! We’re really happy to hear that you experienced a quick turnaroun. Knowing this is your second order with usand that you’ll continue choosing Newprint is truly means a lot. Your support and trust motivate our team to keep delivering excellent service and quality products and we look forward to supporting your future printing needs.
Reply from Newprint
Thank you for taking the time to leave a review! We’re happy to hear that your order was handled efficiently and with excellent quality. We value your support and look forward to assisting you again soon.
Great service!
Talking with Rita on the phone to explain my needs was very helpful. I would definitely use your services again.
5 December 2025
Reply from Newprint
Thank you for your wonderful feedback! We’re delighted to hear that you received great service and that your conversation with Rita was helpful in guiding you through your needs. Your satisfaction means a lot to us, and we truly appreciate your trust. We look forward to serving you again on your next project.
Great online service
4 December 2025
Reply from Newprint
Thank you for your feedback! We’re glad to hear you had a great online experience with us. Your satisfaction means a lot, and we truly appreciate your support. We look forward to assisting you again soon.
Got what I asked for and it looks good
19 November 2025
Reply from Newprint
Thank you for your feedback! We’re glad to hear you received exactly what you requested and that the result looks great. We appreciate your trust in our service, and we look forward to working with you on your next project.
Reply from Newprint
Thank you so much! We're really happy to hear we made your printing experience easy. Your feedback means a lot to us, and we truly appreciate your support. We can’t wait to work with you on your next project!
Gift card sleeves
The gift card sleeves took longer than expected to arrive. When they did arrive, alot of the sleeves did not have the image centered. They also had glue sticking some of them together and scuffs/tears.
Customer service was great though.
17 November 2025
Reply from Newprint
We sincerely appreciate your honest feedback. We’re sorry for the delay and for the quality issues you experienced with the sleeves. This is not the level of quality we aim to deliver. We’re glad our customer service team was able to assist you promptly. Please know that your comments are extremely valuable and will help us improve our production process. Thank you for your continued support.
Reply from Newprint
Thank you for the great review! We're thrilled that you found our custom cards both professionally made and fairly priced. Your feedback matters and helps us keep improving. We’re grateful for your trust and hope to serve you again soon.
Reply from Newprint
Thank you for sharing this! We’re thrilled to hear that our responsiveness and support stood out to you. Feedback like yours helps us continue offering the best service possible. We appreciate having you as a valued customer!
Reply from Newprint
Thank you for the great review! We’re thrilled that both the quality and speed of your order made a positive impression. Feedback like yours helps us continue improving. We’re grateful for your trust and hope to serve you again soon!
Reply from Newprint
Thank you for the fantastic review! We're happy to hear that the combination of great quality and great prices stood out to you. Feedback like yours keeps us motivated. We look forward to serving you again!
Responsive, Accommodating, and Great Results
Rita was responsive and accommodating with our business card requests, feedback, and needed improvements. Communication was smooth throughout, and we’re very happy with the final results.
25 November 2025
Reply from Newprint
Thank you so much for your kind words! We truly appreciate your feedback. We're glad to hear that Rita was able to support your business card requests and ensure everything went smoothly from start to finish. Your satisfaction means a lot to us, and we’re thrilled that you’re happy with the final results. We look forward to assisting you again!
Excellent Customer Service
I noticed my order was shipped to a different place and Newprint was quick at solving the problem.
25 November 2025
Reply from Newprint
Thank you so much for sharing your experience! We're glad we were able to resolve the shipping issue quickly for you. Your satisfaction means a lot to us, and we truly appreciate your trust and patience. We’re always here to support you!
Love my business cards
Love my business cards! Beautiful and very well made. Very quick turn around.
19 November 2025
Reply from Newprint
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your business cards. It’s great to know the quality and quick turnaround met your expectations. We truly appreciate your support!
amazing quality
amazing quality! super fast delivery!! highly recomment. would love if offered in 16 x 2"
17 November 2025
Reply from Newprint
Thank you so much for the wonderful feedback! We're happy to hear you loved the quality and the fast delivery. Your recommendation truly means a lot to us. Feedback like yours helps us improve and explore new offerings. Thank you for your support!
Excellent service as usual
19 November 2025
Reply from Newprint
Thank you for the wonderful feedback. We’re glad to know our service continues to meet your expectations. Loyal customers like you inspire us to deliver excellence every time. We truly appreciate your support!
I appreciate that the samples were…
I appreciate that the samples were free. They were delivered in a timely manner. The samples were of high quality and the greeting cards were thoughtfully labeled with their paper type.
9 November 2025
Reply from Newprint
Thank you so much for sharing your experience! We're really happy to hear that you appreciated the free samples and that they arrived right on time. It’s great to know the quality met your expectations. Your feedback truly matters to us. Thank you for your support!
Very responsive and great communication.
11 November 2025
Reply from Newprint
Thank you so much for your feedback! We’re really happy to hear that you found our team very responsive and that communication was smooth all the way through. That’s exactly the kind of experience we love giving our customers! We look forward to supporting your next project.
Courteous, pleasant and knowledgeable staff make creating a quality project a breeze.
I initially tried to upload my print project using the online portal of the website on Saturday. I did not have the proper software to create the format required. I called the provided number and spoke with Erin, she was very pleasant to work with and very knowledgeable. An email link was provided, I uploaded my project and here it is Monday and my job is in production. I highly recommend Newprint, and Erin deserves a raise, you really do want to keep her as an employee.
8 November 2025
Reply from Newprint
Thank you for sharing your experience! We’re truly happy to hear how smooth and pleasant your project journey was with us. Your satisfaction is very important to us, and feedback like yours is a wonderful reminder that putting our customers first makes a real difference. It’s incredibly rewarding to know we’ve hit the mark again. Rest assured, we’ll be sharing your kind words with Erin, she’ll be thrilled to hear it. We look forward to working with you on your next project.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.