Such a disappointing place of business
Such a disappointing place of business. From the start they try to upsell you on every single service. Once they found out I have great vision insurance, they tried to take advantage of that by selling me contacts and glasses. I didn't need either at the time so they went on to try and sell me sunglasses.
Since I had lost mine in a recent move I decided to look around. They made it seem like my insurance would cover sunglasses that are polarized so I decided to order some. After 6 weeks of not hearing back, I called their office to see if the sunglasses were in and sure enough they were. I requested they ship the sunglasses since they hadn't reached out to let me know they were in.
When I finally received the sunglasses, I put them on and I couldn't see anything out of the sunglasses. They appeared to have added a prescription to the sunglasses. I called their office the next day and was unable to get a hold of them. Multiple days of calling later someone from their front desk finally picked up the phone. I explained the situation and she told me the tech helping me would need to get back to me.
I waited for 2 days and did not get a call back. I finally called back again and was able to speak to the tech. She told me the sunglasses are prescription which I was never made aware of since the only added featured discussed was polarized. She said my insurance was already charged and that I would need to bring them back in. Unfortunately, I have COVID and am unable to bring them back in the near future. I also figured since this is their mistake that the least they could do is have FedEx come pick them up for return. They refused to do that and demanded that I bring the sunglasses back into their office despite having COVID.
Apparently doing right by any of their customers isn't a priority. I have called my Insurance to file a report against them because I believe they pushed me to order something I didn't know I was ordering, in addition to asking me to risk my health and others. It's a shame how desperate they are for business.