Newfrog Reviews 

Bought some items. One was not posted and after a week got onto their customer service and was told the item is not in stock and it was only a pre order items so i had to wait. Nothing on the page about being pre order and no email to explain any delays either.

First and last time using them. Wouldn't recommend to anyone that expects to get items.

I would never buy again from Newfrog again. Their return policy is that you need to ship your defective unit to China at your expense.

Buy nothing at newfroq who sell only Chinese junk no guarantee and no money back.!!!!!
no sevice or respect for you you lost your money !!!
all they want is your money and send you junk !!!!!!!!!
if you get something !!!!!!

send back on their costs FORGET IT !!!

you have been warned

This Product is loaded with fun, I have bought two for my kids and they liked it very much, we spend hours playing and drawing different shapes and let the Car follow!!

It is also so cheap on newfrog unlike similar sites like Aliexpress or DHgate, I really recommend it for your little ones.

Total P.O.S. scammers !!! Emailed them after no shipping information. They wanted me.... wait for it. To take a picture of my ID and bank card for "my security" NEVER GOING TO HAPPEN !!!

Called bank, cancelled card, informed Newfrog to cancel my order.

100% waste of time and money!

Bought and Orico HDD enclosure from them i received it after more than 2 months of waiting by this time i bought another one and did not check if it works then 3 months later i check if it works it does not work at all i contact support and they say to send it back for repair but i might have to pay for it even though on their site it' states that they will cover the shipping cost for defective item i guess i'll have to open a paypal dispute since 180 have not passed yet.

These guys are scam artists. My orders never arrived and buying insurance does nothing. Russell in Customer Service acts completely incompetent with the same questions over and over.
He said wait two more weeks then again wait two more weeks.
then check with your post office. NOTHING! Now it's we might have sent to the wrong address, what is your address.
Then when I write asking for my money back he replies "you did not receive these 3 orders?" When all of the information is in the email he can't bother to read. He's just stalling and stalling hoping I'll go away.
Now I read online reviews that bilked customers have a difficult to impossible time of getting a refund through Paypal.
This is an international scam and I am making a claim to Washington DC. Too many people are losing money. I will edit and post info updates here.
Don't buy from them!
Since I am unable to unable to reply to newfrog response I am doing it here. Dozens of "I'm sorry's" dozens of "check with your post office", "maybe it's stuck in customs" or "send us your address." all bull s**t
And these are the smae replies I got on Paypal. Paypal said to me, that's not an answer. It has been escalated to a claim
If you want to lose all of your money and eat up time with these thieves then order something you won't get.

Worst customer service experience ever! No sign of the item I ordered back at the end of August.

Seriously complete bs, waiting for what i ordered for like months now. First time they said there was some mistake with my shipping information made and that they will resend the product if I agree with this solution. I agreed and was still waiting.... Contacted them again and guess what they told me, that they hadn't received my response. So I told them again I agree with them resending the item and they resent it. In total I'm waiting since April and now while I'm trying to contact them they completely ignore my emails. Terrible costumer service, no refund and the worst experience I ever had while buying online. Honestly don't waste your time and money.

Long delivery time, cheap product, defective materials, no customer service, no return and no refunds.
After receiving email adds, I started buying several item from newfrog. Each and every items stopped worlking after first few days. Some of the items came defective and did not work at all. I wrote several email to replace the item but my emails were ignored.
Big mistake to buy cheap products from Newfrog.

I'm in the UK. I've never even heard of this company and wouldn't think of using some unknown foreign company if I had. I began receiving emails advertising their website and had the decency to politely unsubscribe myself with their unsubscribe option. This did not stop the spam.

Who would buy from a company that made themselves known to them by taking their email address from an immorally if not illegally put together list anyway? Not me.

Bought an item, not delivered, my email not recognized, no contact
It's foking bulshit - stay away!!!!!!

I have given them one star because it was necessary to write a review. This company has started spamming me, and they expect me to unsubscribe if I don't want to receive their emails. I am not going to unsubscribe from something I didn’t subscribe to – I am going to force them to undo their dirty work. I have never had any dealings with this company nor ever visited their webpage, so they must have harvested my email address from somewhere or paid someone for an email address list. Any company that will unscrupulously harvest emails and spam should not be dealt with.

$282.00 US Money has been taken from my bank account for an order that I placed with New Frog online. New Frog is stating that they are still waiting for my payment. I have contacted my bank for a fraud detection dispute. If I look up my New Frog order it shows only 2 items that I ordered out of the 5 items and it shows that no payment has been received by them. First of all 5 items have been paid for in full and secondly, these 2 items total 30$ and they claim that I still owe $282 for these 2 items.(* These 2 items have been paid for along with the other items yet the other 3 items have Completely Disappeared from my order). NewFrog claims that they still have received no payment. Do not use this site. When I contacted them to discuss my concerns I was hung up on. I am Very disappointed since these were to be grandkids Christmas gifts.
UPDATE: I am adding to my review. I finally received a response from NewFrog requesting copies of my credit card and photo ID. I emailed these copies with much of the information covered up so they would be unable to copy it. I never did receive my ordered items, however, my bank was able to cancel the transaction due to possible fraudulence by this company. Be careful people!
Another update.. New frog responded below and this is false information. My bank was able to have my money returned. They definitely had my money for almost 2 weeks.

I have never had such bad customer service with the company. I did not receive my order and they refused to refund the money. They keep asking me to wait longer for the order to arrive. First saying it takes 25 to 35 days for the order to be delived, now saying 25 to 50 day. They changed the time after I asked for a refund and told then it had been 41 days. Do not order from them.

I purchased a Air Quality Detector, which the battery does not hold a charge. It has done this since it arrived. They refuse to repair or replace, instead want me to send a video of device not holding a charge. Do not buy from this company.

Absolute garbage diamond kit... after making them both I had to throw in garbage.... you couldn’t even tell what the picture was. I wouldn’t ever buy again from them....when I sent them pictures they replied what do you expect for those low cost prices.... I tried to email as there response below and that is not a valid email address

Great site for diamond painting and the price it is very good