In the beginning, and speaking with Michael Brennan ant questions that i had was answered, he even stayed in contact with me thru out the process, If there was something I didn't understand, Michael explained as to what it was. The closing went well without a hitch,the funding in my opinion needs tweaking some, when it comes to communication.

Knowledgeable, responsive, and personal human service (not just automated systems and not a call center of "appeasement" agents like other companies). The human touch and timely updates were excellent. The process moved along without repetitive requests for documentation and information over and over again. All the right information was requested up front and start to finish was rapid. Very good experience. Highly recommend.

We called and Newday was there to assist and get the loan approved in a timely manner. Alex was outstanding- he was a available all the time from the beginning to the end.

The Company did a Great Job,Very Smart people. Brandon and Emily was Awesome!!

Most interaction in one on one telephone. Easy to work with the sales associate. Understanding of my goals. Super fast close. I do not like the settlement process at all.

I recently took equity out of my home through New Day USA, and from my first phone call through the entire process and final closing, Andrew Strangroom was there to guide me every step of the way.
Andrew was professional, knowledgeable and extremely responsive. He took the time to answer all of my questions, kept me informed throughout the process, and regularly reached out with updates so I always knew where things stood. His communication and dedication made what could have been a stressful process feel smooth and manageable.
I truly appreciate the time and effort Andrew put into helping us. I would highly recommend Andrew Stangroom to any veteran looking for a loan through New Day USA. He is truly a professional who genuinely cares about his clients and there experience.
Ronald and Denise Miller

Everything was explained and layed out perfectly, the staff was through treated well no hanging out or left in confusion. I recommend New Day to all veterans.

LOGAN was very pleasant to work with Returned my calls right away answered all my questions and process went smooth

From the beginning they far exceeded my expectations.
Rylee, my Account Representative, was amazing. She provided clear and accurate information.
She was very knowledgeable and provided clear and accurate information throughout the process.
She responded quickly to any questions I had and worked with my realtor and closing company to finalize the process in a timely manner.
I would highly recommend the company and ask for Rylee as your account representative. She is the best

There were delays from jump street, things weren’t being handled as well as they should’ve been handled. Home appraisal was crap & went to the “wrong address” or so it was said, reality he forgot & his appraisal was short of the real value of the home. The numbers constantly changed and yeah some of that was my ideas for the refinance. But every document I signed nothing stayed consistent. We sent in everything that they wanted with an expedient manner. The paperwork signed and then they told us the money wouldn’t arrive for 3 days yet last time it was there the day we signed. 3 days passed and no deposit, on that following Monday only after submitting a CFPB complaint did they send the wire transfer. Newday still hasn’t paid us back for the overdraft fees we endured, and the additional $400 payment requested for the issues as a good faith to my family for screwing this up so badly I don’t ever want to deal with Luke again. After I filed the CFPB complaint Luke stopped answering any questions and concerns. No one from the higher ups at NewDay returned the phone calls either. If at all possible I wouldn’t have done this refinance again if I’d know t his is how it was gonna be. I’ll add this to this NewDay USA did make things right

THE EXCELLENT PERSONAL REPRESENTATIVE SERVICES BUT BEST OF ALL FROM JEFFREY ROBERT STEED SR. VP OF LOAN ADMIN

Very courteous and knowledgeable staff.

The process was so smooth and Daniel Bland was very experienced, helpful and friendly. He made us feel seen and heard. We so appreciate what your company has done for us, we finally feel free of debt and look forward to doing more to our home with updates in the future.

Outstanding customer service!! The communication was open and great through the entire process!!

I dealt with three different people from may until August, and the experience with all three was horrible. From not responding to me, lying about my qualifications, and lying about federal laws and talking to me like I was stupid I’ve never dealt with a company like this in my life. You guys constantly lied and had to be forced to tell the truth. You committed ID theft (and possibly fraud) by using my personal information to gain access to my personal financial information without my consent with third parties. I will never do business with you again unless I’m 100% desperate. There’s much more than this but this was enough.

NewdayUSA served admirably as an honest broker in matching my stated goals to their available services. Most importantly, a trust, and partnership developed with NewdayUSA (Matthew Saumell) during the process, and was instrumental in the success of me achieving all of my goals.

More specifically, Matthew is a true professional, incredibly knowledgeable, and demonstrated considerable patience throughout the entire process. It could not have went more smoothly, and efficiently, including contributions from other staff within the organization. Overall, an amazing, and productive experience.

It went really smooth except for the checks that were sent to us, the account number would have been helpful if there listed on the sheet attached to the check.
Now the good part.
Jordan was so easy to work with we had family staying with us longer than planned and he was exceptional in working with us while we tried to get everything he needed. Some relatives were so nosey on what we were doing I had to say get out, it's none of your business and slammed the door to our computer room. But that didn't stop others! Jordan was a great help with the invasion of relatives. He kept track of every event, and we let him know when we had finished which he was very grateful for. The person that did the closing was excellent and a pleasure to work with.
Jordan was professional, on top of everything and explained everything right down to the last detail. I feel you have a real gem working for you and you should be proud of his efforts.

TO THE ADMIRAL AT NEW DAY,

I salute you Sir for all your help with Veterans;
I am a 100% disabled veteran. I have submitted an inquiry with New Day for a cash out refinance:

I just have a question . Is a 7.125% rate on a 262,469.00 (current rate 6.125); pay off is ($2,469.00 to be paid off creditors) fair?

Only asking for $40,000.00 out . This will take mortgage to $330,000.00. Payment will then be $2,469.00 a month. Title and origination fees approx $8,000-$9,000.00? Plus out of pocket appraisal fees.

Thank you Sir

Very helpful and professional in caring for my financial needs.

People friendly.