Very pleased with blind in general - splendid colour and exactly the right size. And my husband had no trouble fixing it to the wall. However, as it is attached above the window aperture, the open t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The blinds look great and fit well. Easy to install. Some small cover plates were missing but customer service team responded quickly to have them sent out. Came quickly but -1 star because no ETD or... See more
Company replied
Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them. My one complaint ( only a minor one ) is there is no u... See more
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I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... See more
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Company details
Written by the company
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Written by the company
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Contact info
United Kingdom
- customer.services@newblinds.co.uk
- newblinds.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
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Battery Operated Roller Blind
Simple to Install but needed a little help with App Set-up - however support given from Customer Services when asked was prompt and clear
4 October 2025
Reply from Newblinds.co.uk
Hello Mr Bond, I am so pleased you have your blind up and running, We are always happy to help. Thank you for taking the time out to review.
Really pleased with the service and…
Really pleased with the service and quality. So easy to install. Going to order more for living rooms
30 September 2025
Reply from Newblinds.co.uk
We are delighted to hear you are pleased with your Perfect fit Shutters and you will be a returning customer to Newblinds.co.uk
Still waiting for a refund!
1 October 2025
Reply from Newblinds.co.uk
Hi Paul,
Thanks for your review.
You contacted us earlier in the week raising a concern about your product.
We have replied to ask for further information about the issues that you are experiencing. You haven't supplied this information as yet.
If you'd like to supply this information to me directly at Tim.Pendleton@newblinds.co.uk, then I will address your concerns personally.
Best wishes,
Tim Pendleton
Managing Director.
Reply from Newblinds.co.uk
Thank you for taking the time out to send a review we really appreciate it 🙂
Great product
Great product. Unfortunately it got lost / disappeared the first time.
30 September 2025
Reply from Newblinds.co.uk
Thank you for taking the time to send a review. We apologies that the first item got lost in the post, unfortunately we are in the hands of the couriers. I can see a replacement was posted out to you as soon as we were aware of this.
Apologies again for any inconvenience caused.
Good product, reasonable pricing, good customer support
Good pricing, quality product and prompt replies and service when required. Thank you!
24 September 2025
Competetive pricing.Shutters delivered…
Competetive pricing.Shutters delivered on time. A couple of small problems but quickly resolved by customer services.
23 September 2025
Good quality blind
Good quality blind. Instructions could be better. Door blind doesn't always lock closed easily, despite adjusting.
15 September 2025
Good product, good service
It fits the measurements I gave, it is compatible with my order, it is a good product, good service
11 September 2025
Top of the quality products!
1 August 2025
The blind fit perfectly as we took very…
The blind fit perfectly as we took very precise measurements. There is no room for error.
8 September 2025
Does not have a refund policy
Six weeks ago I ordered an insect screens. I asked my builder to measure the window frame according to the instructions. It took over 4 weeks for the screen to arrive. I attempted to call them several times to enquire why I had not received my order using two different numbers on the website, each time I was referred to the website. When the screen arrived it was 10mm too wide. I contacted them to let them know and initially they responded asking me to send pictures, which I did, they sent an additional email implying they would arrange to have the screen picked up by courier. I responded that I would like a full refund because the screen is not fit for purpose. I have been waiting for over a week for them to respond. Unfortunately, it seems they are not willing to take responsibility for their error. I am contacting my credit card company as well exercising my legal options. I absolutely do not recommend this company, it seems they are only interested in your money. Customer care and satisfaction is not important to them. Read other comments and reviews before you use this company.
2 September 2025
Unprompted review
Reply from Newblinds.co.uk
Hello Heidi,
Thank you for your review.
I can see that your screen was ordered on the 1st August, and was delivered on the 26th August. This is 15 working days.
Our advertised lead time at the point in time when you placed your order was 10-12 working days. I do agree that the order was late, and I apologise for this. However, I would just like to clarify that the screen did not take over 4 weeks to arrive.
You are correct that during busy periods, we do have an automated phone message which directs customers to email our customer services team (customer.services@newblinds.co.uk) to receive the fastest response to delivery queries. We also have live chat via our website for a quick response. I can see that you have received prompt responses to any correspondence with the customer services team.
In relation to the sizes of your screen. I have reviewed your case and our correspondence with you.
Whilst we have suggested that collection for a inspection / refund would be possible, we have first asked you to provide specific information which you have not provided. This is why the collection has not taken place as yet.
You have mentioned that your builder has advised you that the screen is 10mm wider than the sizes he provided to you.
I can see that you have supplied a photo of the screen laid out in your window recess. However, this photo does not demonstrate that the screen supplied is bigger than the size that you have ordered, only that it is bigger than your window recess.
Looking at the photo, it would seem that the screen is more than 10mm wider than your recess.
Your screen was ordered with screw holes and brackets that would allow recess fixing, but you have supplied your sizes as 'blind size' rather than recess size, which may be a contributing factor.
As requested, it would be really useful to receive from you the actual size of the cassette, measured from end to end, with a tape measure and preferably a photo to illustrate this.
If your screen has been ordered incorrectly, we'd be happy as a gesture of good will to adjust the sizing for you. If we have made it incorrectly, then we can discuss whether a refund or correction and discount would be preferable.
However, as mentioned, we do need confirmation at this stage what manufactured size we are working with.
I will email you directly to request this information again.
I can assure you that customer care and satisfaction is very important to us.
Best wishes,
Tim Pendleton
Managing Director.
Received our blinds and they were the…
Received our blinds and they were the wrong size. Ordered a blind at 300cm and they sent me a 30cm blind. The quality of them also isn’t great and the turning handles on them are really poor quality.
I’d much rather a full refund and to send them back but by reading the t&cs this wouldn’t be an option.
4 September 2025
Reply from Newblinds.co.uk
Hello Natasha,
Thank you for your review.
I can see that you have been in touch regarding the size error on one of the seven blinds that you have ordered.
Please accept our apologies for this. It appears that this is a data entry error on the part of our supplier on receipt of the order. This is being rectified for you.
I note that you have raised the issue of the tilt handle. What I would say is that the venetian blind that we offer is of a specification that around 90% of the industry use for 25mm aluminium venetian blinds.
The majority of aluminium venetian blinds sold in the UK come with a transparent plastic tilt rod, which may seem quite light weight, but it is designed to be unobtrusive. I assume this is the component that you are referring to.
I am out of the office today and tomorrow. However, should you wish to send me any further detail of your concerns, I'd be happy to receive them.
I will email you directly so that you can reply should you wish to.
Best wishes
Tim Pendleton
Managing Director
Great Product, easy to fit.
The order process was very easy, the quality and fit of the product was excellent. The only reason they dropped a star is the delivery time was longer than first advised. But I understand they are working on and are actively improving this issue. I would use again as the communication was good when asked about the delivery.
5 September 2025
Fitting the blind for the skylight was…childs play
Fitting the blind for the skylight was very simple as long as you followed the intruction. The video they supply to help went a long way too.
Works as promised and discribed and at a price and quality you cannot complain about, not cheap but not expensive either.
11 August 2025
Blinds were delivered very quickly
Blinds were delivered very quickly.
Relatively easy to fit, great for non DIY's experts.
I would definitely recommend.
15 September 2025
This is the 4th fly screen roller blind…
This is the 4th fly screen roller blind I've purchased. They are fabulous. A great product and easy to install
3 September 2025
Order for blind and flyscreen placed on…
Order for blind and flyscreen placed on 22nd August. Flyscre5was delivered promptly.
3 weeks later the blind has still not been dispatched.
12 September 2025
Reply from Newblinds.co.uk
Hello Stephen,
Thank you for your review.
The fly screen was advertised on a lead time of 2-3 working days, hence this arrived quickly.
The other product was advertised at 12-15 working days, which is up to 3 weeks, which is why this blind took longer. It has been dispatched today.
Taking into account weekends and bank holidays, Monday will be the 15th working day. So your blind will be delivered within the quoted lead time.
I hope this clarifies matters for you. I will contact you directly by email with the tracking information. And if you have any further questions, you can reply to me directly.
Best wishes,
Tim Pendleton
Managing Director.
Fly no fix screen, perfect.
Easy to order, clear instructions and information about the product and how to measure etc.
Bespoke, well manufactured product that is easy to install, fit and operate.
12 September 2025
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