Newblinds.co.uk Reviews 

2,289
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that the blinds are well-made, look great, and are exactly as advertised. Many people also highlight the excellent service received, from initial contact to aftercare, with communication often described as professional and prompt. The ease of installation and the perfect fit of the custom-made products are frequently mentioned, making the overall experience very positive for consumers. However, some customers also noted issues with delivery times, with orders sometimes being delayed or taking longer than initially advised. A few other people also felt that there was a lack of communication regarding order status and dispatch, leaving them uncertain about their delivery. There were also occasional reports of products arriving with minor defects, missing parts, or not being correctly assembled, though these instances were often resolved through good aftercare.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and issues. Some... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent and great from start to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our original order was lost at the factory, so delivery was delayed. However, customer service once contacted were great and ensured a replacement was sent asap, and kept us informed. Blind is gre... See more

Company replied

Rated 4 out of 5 stars

Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them. My one complaint ( only a minor one ) is there is no u... See more

Company replied

Rated 4 out of 5 stars

The blinds look great and fit well. Easy to install. Some small cover plates were missing but customer service team responded quickly to have them sent out. Came quickly but -1 star because no ETD or... See more

Company replied

Rated 5 out of 5 stars

Newblinds were great from start to finish. Sent them a measurement of our recessed opening to purchase a sliding door mesh fly unit. It came exactly as ordered with white powdercoated aluminium ca... See more

Company replied


Company details

  1. Window Treatment Store

Written by the company

The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!

Newblinds.co.uk - Blinds and Fly Screens

Written by the company

Customer Service
Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,289)

217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordered blinds on 12/7/25 to which was…

Ordered blinds on 12/7/25 to which was supposed to take 12-15 working days they arrived 6 weeks later. I am still waiting for a part that was missing from the original order. After a text conservation with the managing director all issues resolved to my satisfaction

25 August 2025
Unprompted review
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hello June,
Please can you supply your order reference. We do not have an order in that name around the date that you mention in your review.
My email address is tim.pendleton@newblinds.co.uk. I'd like to resolve this for you if you would be so kind as to let me know your order reference or the email address used to place the order.
Many thanks
Tim Pendleton
Managing Director

Rated 5 out of 5 stars

the item was just what I was looking…

the item was just what I was looking for easily found on site and arrived really quickly

25 August 2025
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations. :)

Rated 5 out of 5 stars

Excellent product

The retractable fly screen arrived in perfect condition and was very easy to install, the quality is fantastic.

25 August 2025
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again. :)

Rated 5 out of 5 stars

Good quality blinds at a good price

Good quality blinds at a good price. Items came on time. Customer services were also helpful - both before buying the blinds to make sure they would work in our situation, but also to replace rails that for some reason had not been cut to the correct length

22 August 2025
Rated 5 out of 5 stars

Production Difficulties Well Handled

I bought 2 large motorised Venetian Blinds for the kitchen. Now they are up, they look great, and the functionality is exactly what I wanted.
Things can go wrong in any organisation, and there was a long delay between order and delivery. Apparently, this was due to a collapse of the supply chain. The measure of a company is how they deal with customers when things go wrong.
Gemma took control of the situation and provided plenty of information in regular updates. The situation was handled effectively and professionally.
I am about to order a matching blind for another room.

15 August 2025
Rated 5 out of 5 stars

Blinding

Easy to order, very quick delivery, easy to assemble and superior to many others we've tried.
I have a feeling that if I had an issue it would have been swiftly dealt with!

20 August 2025
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.

Rated 4 out of 5 stars

Easy installation

Easy installation. Normal quality.

5 August 2025
Newblinds.co.uk logo

Reply from Newblinds.co.uk

We really appreciate you sharing your review of our service. Thank you!

Rated 1 out of 5 stars

Ordered almost six weeks ago still no…

Ordered almost six weeks ago still no sign of them. Had to chase up multiple times not really had a satisfactory response and still don’t have the fly screens.

1 July 2025
Unprompted review
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hello Emma,
Please accept my apologies that there have been delivery issues with your order.
As explained in our earlier email, your order was dispatch and mis-routed by the carrier. They located the parcel and were due to return to the factory for inspection and re-delivery.
I would have expected this to happen by now, so I will check with the factory as to the status and we'll make contact with you my email.
Please accept my personal apologies for this issue.
Best wishes
Tim Pendleton
Managing Director.

Rated 5 out of 5 stars

Easy

Easy to order and despatched and arrived quite quickly

14 August 2025
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.

Rated 2 out of 5 stars

Not Recommended

Waited 4 weeks for delivery when delivered it was faulty, managed to assemble the blind even though no instructions were supplied and the assembly video on the web site was for a different fixing system to the one I received !!. The installation instructions were also incorrect but managed to install the blind. Not impressed with the operation of the blind verry clunky and light shows through both sides of the blind would not recommend the blind.

7 August 2025
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hi John,
I'm sorry to hear that there difficulties with the fitting process and that the lead time was longer than the 2-3 weeks quoted.
I can see that my colleague Anna assisted you remotely, and in the end it seems that the issue was resolved. However, you are welcome to contact us should there be further issues.
We do specify on the product page that there will be light ingress around the edges of the fabric between the frame.
Should you have any further questions, please don't hesitate to contact me personally - tim.pendleton@newblinds.co.uk
Best wishes
Tim Pendleton
Managing Director

Rated 5 out of 5 stars

worth the wait

Worried at first because it took a bit longer to arrive than advertised however it was worth the with. These are not the cheapest but the quality of workmanship is superb. Take the time to measure your recess inside the windows exactly to the MM. it will make your fitting a dream, Two windows in 10 minutes! I used glue for the sides.

11 August 2025
Rated 5 out of 5 stars

Venetian blinds 25mm

Another great purchase of white Venetian blinds from you. Having successfully purchased and installed these blinds for a family member, they asked if they could have them throughout the rest of the house, so another 9 were ordered. They arrived very quickly and because we’ve purchased before, installation was hassle free and completed in record time. All fitted perfectly and have transformed the windows. Very happy - thank you ☺️

25 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look