Newbabywish Reviews 13

TrustScore 2 out of 5

1.9

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Company details

  1. Baby Store

Written by the company

Discover baby shop online at Newbabywish. With a wide variety of Strollers, baby clothes, baby nest bed, baby carriers, and so on. Free shipping over 35 dollars


Contact info

1.9

Poor

TrustScore 2 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Bad return policy

Bad return policy. They play a thin line in returns and have customer pay return shipping.
Product wasn’t of quality material. Never used. Only open saw it put it back in package now trying to have the send a return. They say no sorry policy won’t let them. Never heard of a business return policy not taking care of customers, concerns and returns.

19 August 2023
Unprompted review
Newbabywish logo

Reply from Newbabywish

Hi,
We are so sorry for your inconvenience. We have checked our records and know that you want to return the item but don't want to take the shipping fees.
We have a written return policy that if the return is caused by customer preference, shipping fees is on yours. If you want to know more, please read our website return policy.
Thanks for your comprehension.
Best wishes
Newbabywish

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

We placed an order about two weeks ago. Went to check on it- website will not pull up at all. Says it’s unavailable. No link to the website will let us view anything and no sign that order is coming in.

23 August 2021
Unprompted review
Rated 1 out of 5 stars

Fraude

I placed an order late October 2020, and never received my merchandise. I have email them and no response.

20 December 2020
Unprompted review
Newbabywish logo

Reply from Newbabywish

Dear customer,
We are so sorry for the situation. We have searched on our order system but find nothing about your order. Please give me your order number or any information that can help us to find your order. We promise to deliver every parcel to the customer. If you have any questions, please feel free to contact us. Thank you.

Rated 1 out of 5 stars

🤬🤬🤬 DO NOT TRUST NEWBABYWISH

My wife placed an on order on 6/30, we have received nothing! Fedex claims they never received package, only a label created. My wife has sent customer service about 6 e-mails, she received 2 responses and both times their response was the same! ‘We will contact fedex’. To make matters worse, their is no customer service phone number to get in touch with a human! This is ridiculous!!!!! Don’t trust these people!!!! We lost nearly $300

2 August 2020
Unprompted review
Newbabywish logo

Reply from Newbabywish

Hi Jose,
I am sorry for your situation, we have checked all the orders but found no order about you in our system. We don't know what happened. All orders placed on 6/30 are delivered and no one email us said they lost the parcel. For all parcels that lost track during shipping, we will resend them one and give the customers the new tracking number to ensure they can receive it. That's our promise to our customer.
If you placed the order and lost your parcel, we believe you have received the new one.
Hope everything goes well for you
Greeting
Newbabywish

Rated 5 out of 5 stars

I just purchased a$399 baby stroller 3…

I just purchased a$399 baby stroller 3 in 1...I love it! The stroller is very stylish and covered leather looks good and excellent. The design is well and color is beautiful. Have recommended to my friends, they are interested in it and plan to buy one. Will definitely purchase from Newbabywish store again.

23 April 2020
Unprompted review
Rated 1 out of 5 stars

😡😡😡😡 DO NOT ORDER FROM…

😡😡😡😡 DO NOT ORDER FROM NEWBABYWISH.COM. I paid over $400 for a stroller that I never received. Found out they hacked my emails and sent me a tracking number from something else I ordered and you could only email customer services and no one ever emailed me back. Now I'm out for $400 and have no stroller for my baby.

21 April 2020
Unprompted review
Newbabywish logo

Reply from Newbabywish

Dear customer,
I am so sorry. We haven't found your order in our order system, can you please give me your order number? So I can track your shipping information. We promise to reply to every email within 24 hours that reaching to us and try to do our best to serve our customer. And you can contact us through "message us". We will reply to you as soon as possible.
Look forward to your early reply.
Great regard
Newbabywish.com

Rated 5 out of 5 stars

A satisfying shopping

I really like this multifunctional 3 in 1 baby stroller. I compared many stores and finally chose this one. From the display pictures, I can't see the difference from other stores. They all use the same photos, but its price really makes me heart. Impeccable courier service! It only took me 3 days to receive the package. The stroller is in good condition and value for money. I think I will buy other baby products in this shop. Recommend!

19 February 2020
Unprompted review
Rated 4 out of 5 stars

The stroller itself is lovely

The stroller itself is lovely. The weight the color is amazing but I don’t like is the shipping. Communication was ok. I had to keep emailing and texting but they did respond. Overall I love it 🥰

9 January 2020
Unprompted review
Rated 5 out of 5 stars

Reasonable price and well made

This is my first time to buy at Newbabywish. At first, I saw this 3 in 1 baby stroller at other website, but the price is too high for me. But the price at Newbabyeish is very reasonable. It's well made and my babe love to travel with us in it. Overall I've used it for two months and would recommend it to everyone.

10 October 2019
Unprompted review
Rated 5 out of 5 stars

best gift

I’m 7 1/2 months pregnant and I have searched many baby strollers only for finding the best for my baby. Finally I bought 3 in 1 baby stroller from Newbabywish. It tooks about 2 weeks to receive the parcel, and I fell in love with it as soon as I open the package. This stroller was incredibly easy to put together! looked exactly the same as in the picture. I believe it's a fascinate gift for my baby.

20 September 2019
Unprompted review

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