Good quality bags. Great customer service. They respond promptly to complaints. They are my go-to for backpacks.
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My daughter fell in love with my new Rebels shoulder bag and requested on in grey she loves it. I added a mini crossbody in the rainbow and may now need another for my daughter after she saw I had bou... See more
Company replied
AMAZING PRODUCTS, even more AMAZING PEOPLE working at New Rebels!! Responsive, knowledgeable, resourceful, respectful, KIND! Any issue I had, they fully addressed with care. This team is teaching less... See more
Company replied
Nice backpack, quality material, rain proof as expected. Comfortable to wear due to wide straps on the shoulders and padded back. Versatile - good for work,but also for everyday use or travel. Deli... See more
Company details
Written by the company
New-Rebels.com is de officiële webshop van New Rebels. Bij ons vind je rugtassen, roll-top tassen, laptoptassen, reis- en sporttassen, telefoontasjes en nog veel meer in leuke kleuren, prints, materialen en voor een verrassend mooie prijs. Voor 16:00 besteld is vandaag verzonden. Wij leveren in meer dan 20 landen.
Contact info
Manchesterweg 99, 9744TS, GRONINGEN, Netherlands
- (+31) 085-130 68 40
- webshop@new-rebels.com
- new-rebels.com
4.7
Excellent
660 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good quality bags
Good quality bags. Great customer service. They respond promptly to complaints. They are my go-to for backpacks.
10 April 2026
Unprompted review
Super cool backpack and delivered in…
Super cool backpack and delivered in no-time
25 March 2026
Unprompted review
Reply from New Rebels
Hi David,
Thanks for sharing your experience!
Good to hear your thoughts.
Luuk – Team New Rebels
My daughter keeps wanting my NR bags
My daughter fell in love with my new Rebels shoulder bag and requested on in grey she loves it. I added a mini crossbody in the rainbow and may now need another for my daughter after she saw I had bought it for our big city trip.
13 March 2026
Unprompted review
Reply from New Rebels
Hi Katherine,
We appreciate your review! It helps us improve and helps other customers as well.
Luuk – Team New Rebels
Very fast and accurate
Very fast and accurate!
Products are top quality, and very useful - rain proof and good looking. Quite addictive!
17 March 2026
Unprompted review
Reply from New Rebels
Hi Monique, we appreciate your review! It helps us improve and helps other customers as well.
Luuk – Team New Rebels
The zipper on my backpack has…
The zipper on my backpack has completely broken after just six months of use of a leather backpack. It’s really disappointing.
4 January 2026
Unprompted review
Reply from New Rebels
Hello Piotr,
That's very unfortunate. ;-(
I think it would be best to return to the store where you purchased the bag, as New Rebels bags always come with a warranty.
I can't find you as a customer in our online store (where you are now posting your review).
If you have any further questions, please feel free to email us at webshop@new-rebels.com.
Kind regards,
Luuk
New Rebels Netherlands
p.s. I assume that the store will always take responsibility for helping you.
Very good service!
Very good service when the zipper of my backpack was broken.
14 October 2025
Unprompted review
Great customer service
Great customer service. I was nervous to order for UK delivery but they were great. Delivery was 4 days from order and they were responsible to queries
11 August 2025
Unprompted review
Reply from New Rebels
We are delighted to hear that you are pleased with our service! We do our utmost to keep everyone satisfied.
Kind regards,
Team New Rebels
Bag fell apart
I loved this bag! Until it started deteriorating less than 12 months after purchase.
I contacted the store but they didn't see the value in replacing it, which is a shame. The cost to ship internationally and the cost of the bag, wasn't worth a product that only lasts 11 months.
Tldr; bags look amazing but are made of cheap materials. More bang for your buck elsewhere.
Update:
Purchased bag in europe while on travels. I offered to pay full shipping costs for a replacement. However, have been told I'm not recognized as a customer. Terrible comms and service.
19 August 2025
Unprompted review
Reply from New Rebels
Hello Paul,
Thank you for your update. Just to clarify: our carrier is unfortunately not able to ship to New Zealand even if you would have liked to pay those costs yourself.
To accommodate you, we offered to ship the replacement bag to England. In addition, we even provided you with a 25% discount code on a new purchase, although the warranty of your bag had already expired.
In your review you mention that the bag is made of “cheap materials”. However, in your earlier email to us you wrote: “I absolutely love it, I use it every day and they’re such great bags!”
We regret that international shipping restrictions prevented us from helping you more directly in this case, but we’ve done our best to provide fair solutions.
Kind Regards
Luuk (Team New Rebels)
Reply from New Rebels
Thank you very much for the review Karteek.
We appreciate it.
Kind regards, Team New Rebels
very helpfull customer service.
very helpfull customer service.
quick delivery.
Lovely bag!
12 June 2025
Unprompted review
Reply from New Rebels
Hello Frida,
Enjoy the Mart New York. Thank you for the nice review.
Kind regards,
Team New Rebels
Perfect
Easy to navigate and make the purchase.
Fast delivery.
Very happy with my purchase.
17 June 2025
Unprompted review
Reply from New Rebels
Good day,
Thank you very much for your review. We hope you enjoy your purchase.
Kind regards, Luuk
Team New Rebels
Amazing quality with wonderful team and…
Amazing quality with wonderful team and immediate support . I already have 3 bags from them and now i have bought 2 more
4 June 2025
Unprompted review
Reply from New Rebels
Thank you for the nice review, we appreciate it.
Enjoy your purchase.
Kind regards,
Team New Rebels
Reply from New Rebels
Hi Martina,
Thanks for the review, we wish you lots of fun with the bag,we are delighted that it did not take long for the order to be delivered.
Sometimes the packages are detained by customs, therefore it sometimes takes a little longer.
Regards,
Team New Rebels
AMAZING PRODUCTS & PEOPLE
AMAZING PRODUCTS, even more AMAZING PEOPLE working at New Rebels!! Responsive, knowledgeable, resourceful, respectful, KIND! Any issue I had, they fully addressed with care. This team is teaching lessons in true customer service and others should take notes!
13 February 2025
Unprompted review
Reply from New Rebels
Hi Anastasia,
Glad to hear you like our service, we do everything we can to keep customers happy. I wish you lots of fun with the rainbow series.
Greetings,
Luuk
Team New Rebels
My bag is absolutely beautiful
My bag is absolutely beautiful. Love love love. It arrived so quickly and the customer service was excellent when I had a query.
10 February 2025
Unprompted review
Reply from New Rebels
Hi Rowan,
Wow, your enthusiasm just made our day! We’re so happy to hear that you love love love your bag and that our customer service could help you out. Enjoy your beautiful new bag, and thanks for being a part of the New Rebels family!
Best regards,
Anna (Team New Rebels)
Excellent product
Great aesthetic sense in the design, very good quality of materials and the delivery process was clear and faster than expected. 100% recommendable
10 February 2025
Unprompted review
Reply from New Rebels
Hi Enzo, tnx for the Compliment.
Kind Regards Luuk (Team New Rebels)
fast delivery
fast delivery, beautiful products. anything wrong: the same speed en service. Compliments
22 January 2025
Unprompted review
Reply from New Rebels
Tnx, have fun with your bag.
Team, New Rebels
Great products. Poor packaging.
The backpack is good. The packaging was a little bit poor as my backpack had a few marks here and there. Didn't want to return my bag as I needed it asap.
17 January 2025
Unprompted review
Reply from New Rebels
Hi Dimirta,
How annoying that the package was damaged, we use packaging made of recycled PVC so this should be very sturdy.
In anyway, we wish you lots of fun with the new bag.
Kind regards,
Luuk (Team New Rebels)
Poor customer experience - UK buyers beware
Poor experience. Customer service non existent. Can tell just by some of the responses to bad reviews on here they take no responsibility. Ordered 2 backpacks, sizes incorrect on website. Look great on the outside but inside is cheap and nasty material. Requested return, several attempts via on line form which doesn't all pull through in English when requested (which I was told was my fault). Emails ignored. Tried again and this time informed returns from UK are at own cost. 2 bags dropped off at the charity shop, hope they will be able to get something for them. Very poor service, overall wish I had not bothered.
6 December 2024
Unprompted review
Reply from New Rebels
Your return request will have 3 flags at the top, Dutch, German and English, when you set it to English it will be in your language.
Furthermore, I do not see any Email from you about this issue not in your name also not in your order number, and we have therefore certainly not indicated that it would be your fault, that is not how our customer service works.
Everything about returns from UK is neatly stated in our terms and conditions and customers always get a neat reply from us.As for the sizes on the website, they are correct. it is a Roll Top bag, rolled out the bag is larger and therefore 21 Litres.
It is unfortunate that you are experiencing that our bags would not be good, apparently it has to do with the way you feel you have been treated by us and we regret that.
If you would like to email again about this, I would be happy to explain it to you again, you know our email address.
Regards, Team New Rebels
I tried to return a recent purchase…
I tried to return a recent purchase from the UK and it would have cost me £45.00. It’s a difficult, hard to understand and far too expensive process. I then complained but I have heard nothing.
11 January 2025
Unprompted review
Reply from New Rebels
Good evening Sally, we have since been in contact, apparently I had not received an email from you but we will resolve this for you, nice of you to respond by email, we like to resolve misunderstandings. for problems always email me directly luuk@takethatbrand.com, and I will resolve it for you.
Regards,
Luuk Doedens
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