New EntranceReviews 

105
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Look at the other bad reviews - this is what Daniel is. He is a typical rogue trader and doesn't reply to calls or messages. He comes across as a nice guy, takes your money, fits badly and doesn't com... See more

Company replied

Rated 1 out of 5 stars

Daniel Hamilton fitted a new entrance door for us in 2019. He did not provide a CERTAS/FENSA certificate at the time and is not responding to texts asking for one as we are moving house and require th... See more

Rated 5 out of 5 stars

Fantastic company to deal with, prices to match the quality..can honestly say if Carlsberg did door fitting then Dan and his team would be it! Endurance front and back doors fitted with laminate gla... See more

Rated 5 out of 5 stars

We were looking to replace our 20 year old composite doors and got in touch with New Entrance. From the moment we got in touch with Daniel, he was really knowledgeable and helpful despite many questi... See more

Company details

  1. Door Shop

Written by the company

Our team at New Entrance Ltd has been supplying and fitting doors since 2008. We offer a local company service and unlike most other door companies, we want to stay that way. We believe this ensures that the customer gets the best service possible! ...


Contact info

2.8

Average

TrustScore 3 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(105)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rogue Trader - Bad quality. Look at the other bad reviews

Look at the other bad reviews - this is what Daniel is. He is a typical rogue trader and doesn't reply to calls or messages. He comes across as a nice guy, takes your money, fits badly and doesn't come back to fix it. No paperwork, no warranty. DO NOT USE THIS GUY - Rogue trader who is lazy, dishonest and untrustworthy

14 May 2025
Unprompted review
New Entrance logo

Reply from New Entrance

Hi Please can you email me as I can't find any correspondence requesting any documents?

Rated 1 out of 5 stars

Dissatisfied

Daniel Hamilton fitted a new entrance door for us in 2019. He did not provide a CERTAS/FENSA certificate at the time and is not responding to texts asking for one as we are moving house and require this to exchange! He was never good at communication but this is totally unacceptable! We’re not even sure he is a certified fitter!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Best product and trustworthy service

Daniel was the first honest person who came to give us a quote after a pile of charlatans. He is open to any suggestions and really tries to find the best solution for a reasonable price.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

New Endurance front door.

Our New Endurance front door looks stunning.
Daniel was a pleasure to deal with and professional from start to finish.
His quality and workmanship are excellent we would highly recommend using New Entrance.co.uk.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Front, Back and Garage Door Replaced

Daniel and his colleague fitted three doors on a Saturday for me. Two very decent chaps who quietly got on with the job. Attention to detail was excellent and everything was left very clean. The lead time for the doors was less than expected too.
Can thoroughly recommend them. A very good service.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Installation of exterior door

We are very pleased with our Endurance exterior door installed by Daniel
He is a very amiable guy who quietly got on with the job without fuss left everywhere very clean and tidy and we are very pleased with the result
Thank you Daniel

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Daniel was great!

Daniel was great, good communication and the door looks brilliant. A nice neat finish and all left clear and tidy. Would recommend!

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Another ggod job

Having done a good job fitting our front door previously, we had little hesitation in going back to Daniel when it was time to install our new back door. Another good job - very tidy and no need for making good. Delighted with both doors.

21 July 2023
Unprompted review
Rated 1 out of 5 stars

I'm afraid I cannot recommend Daniel

I'm afraid I cannot recommend Daniel. It is a more than a year since we've our doors installed, and we still did not receive receipt for our deposit and payment and warranty documents.
I have contacted Daniel several times, but every single email has been ignored. I found this extremely unprofessional and unreliable. I believe that this is the same reaction you would get if
you have a problem with the installation or need to claim under warranty.

September 2023 and still no documents. He attempted to remedy the problem, in exchange of review change. But the review reflects my experience with the trader and this has not changed!

18 April 2023
Unprompted review
Rated 5 out of 5 stars

2 new lovely Agate grey doors

2 new Endurance doors fitted in January, have waiting till now to review as one needed Daniel to come back to make a very slight adjustment, that’s been done and I am so pleased with the doors.

Daniel has done a great job and I am thrilled with my new doors and the fitting.

They look great and feel nice and solid to close.

Really pleased with my choice of door and fitter

Would not hesitate to recommend

***Update ***11th July

Certass certificate and guarantee both now arrived, still very much love my new doors and glad the admin side is now complete

**Update** 7th June 2023 NOT HAPPY
I have not been able to get the certificates for the new doors being fitted, I have contacted CERTASS the work has not been registered, Daniel has not replied to messages asking for this to be followed up, Endurance have tried to contact him also and not responded still. Such a shame as I love my doors but this is very disappointing. Have changed my review accordingly

9 January 2023
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Would not recommend, ordered doors on August, told it will take 8 weeks.
Every time had to chase him up, on December he didn't respond to my calls or emails had to go true Endurance company, email straight back telling me doors will be on January, so it went from 8 weeks to 5 months and probably more.. had to insist to give my deposit back

30 November 2022
Unprompted review
New Entrance logo

Reply from New Entrance

Thanks for your review.

However it's not really correct. I did respond to emails and unfortunately there was delays with the supplier and the door took longer to be produced than originally expected for various reasons which I did explain. I do state in my original email to the customer that the lead time at this time was approximately 8 weeks not exactly.

I have looked back at my emails and the delay in responding was 8 days. The customer emailed on the 22nd November for an update and I responded on the 30th as I was away.

The deposit was refunded and the transaction was cancelled as requested so all sorted.

Thanks

Daniel

Rated 5 out of 5 stars

Lovely new front door

Daniel recently fitted a new front door which we are very pleased with. Daniel was helpful, pleasant and obviously expert at what he does. No fuss, no mess, and we would have no hesitation in recommending his services.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent !

We’ve used Daniels services three times now our front entrance and canopy was first and an excellent job, a rear replacement window next, so we had no hesitation in using his services for our new oversized patio doors. They are brilliant the fit and finish is excellent and the attention to every detail spot on right down to the cleaning of the glass and getting rid of the waste. Excellent service, good value, and we have no hesitation in recommending Daniel and his team Alan & Lynn Dunstable

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Front and Back Door

We were looking to replace our 20 year old composite doors and got in touch with New Entrance. From the moment we got in touch with Daniel, he was really knowledgeable and helpful despite many questions from us about options! We had both our front and back door replaced and has been well worth the wait, we are very pleased with them so far. The product itself looks great and Daniel's workmanship is meticulously neat and tidy!

25 June 2022
Unprompted review
Rated 5 out of 5 stars

Daniel installed a cottage front door…

Daniel installed a cottage front door for me. Due to the small proportions of the door, he could not arrange via standard manufacturers and he undertook to source the door to my exact requirements from a specialist manufacturer. Daniel was transparent on the cost from the beginning. He was meticulous in his installation; extremely tidy and respectful; and punctual. A real perfectionist and a nice guy to deal with!

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service and competitive…

Fantastic service and competitive prices
I needed windows and entrance doors replaced in my period property. I had quotes from the usual suspects (Anglian Windows etc which was an absolute disaster and insulting peoples intelligence). Then Dan came along! He quoted for all work and as it was a big job (17 windows and 2 Endurance doors) he gave me the option to do it in stages as and when I could afford some more to have done. Which was really generous as it meant quite a few trips for him. His professionalism and workmanship is second to none, and he and Paul are absolutely reliable, trustworthy and a pleasure to have around (I cant say that from a lot of work men). Thus I can't recommend them high enough.

7 January 2022
Unprompted review
Rated 5 out of 5 stars

Daniel was fantastic

Daniel was fantastic from start to finish! Gave us an excellent quote and the went through everything in detail to make sure everything was correct and then went ahead with the order. Daniel fitted our new door today as well as installing our new Ring doorbell for us as well which was extremely kind of him!
We love the new door and he was polite and courteous and showed us how it all worked and then made sure everything was as clean and tidy before he left.

Will definitely recommend him to friends!!

9 December 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look