NeverBounce Reviews 

Publish incorrect data without permission, including a persons private residential phone number. When asked to remove they refuse. Arrogant and not complying with data protection laws.

We’ve been a NeverBounce customer for over 10 years, but I can no longer recommend their service. We used their platform to verify every email we sent—expecting, of course, that verified emails wouldn’t bounce. Despite that, we continued to see a high bounce rate, which is simply unacceptable.

What’s worse, NeverBounce’s support was completely unhelpful. Responses felt AI-generated, with no real resolution offered, and we were left waiting without answers.

Avoid their service. There are far better and more reliable email verification providers out there.

Neverbounce automatically debited a full 1 year fee instead of activating the monthly contract requested! Despite writing and promising a return of money to reset the situation they didn't do it and the support email stopped replying to me. Very upsetting!!

Have been requesting since 2024 how to pay annually for a subscription of automatic cleaning as I had set up a never bounce account and couldn’t see this option. We were interested in having sync and clean. Emailed support and had been given Brandon a sales rep email so emailed him. Instead of informing me right off the bat that this is not an option that they provide, asked if I wanted sync or clean which I asked for costs for both. I was then completely ignored until I chased this up and have been met with rudeness and still no information on how to pay annually for anything. Quite disappointed in this service hoping another colleague is able to help otherwise don’t think we will be bothering with this service

We used a "cleaned list" through their system, that was to remove the bounces and bad data.
45 bounces and a 4.3% bounce rate. Their "promise" guarantees that no more than 3% of your emails will bounce after using their service.

They then attempt to waste as much time of yours as possible to analyse the situation to see who is at fault, server, time of day, email provider..

All that for a $6 credit.

They have very high false positive results. Also, I tried to cancel my account within 24hrs and they are not replying nor refunding.

This company is a not professional and borderline scam.

It's impossible to get a response from their support team on anything (technical issue? no response for weeks... invoicing issue? no response for months).

They simple never answer emails, chats or support request.

This is extremely unprofessional and do not recommend to anyone.

We repeatedly told this company to remove our details from their database. We receive spam mail, malicious email, viruses from numerous companies. The amount of arrogance from this company is beyond belief. I wouldn’t touch them with a bargepole.

Neverbounce has our company details listed and says and the most common email used if John@xxxxxx however there is no John at our business. This business must be a scam!

I recently gave NeverBounce a try, and I found it to be a solid email verification and cleaning service. While it may not be perfect, it offers effective features and decent customer support.

NeverBounce's real-time verification feature was quite helpful in improving our email list quality. It successfully caught and prevented the entry of invalid email addresses, reducing our bounce rates. The syntax checking and domain validation features worked well, ensuring that we have properly formatted and active addresses.

The mailbox verification feature of NeverBounce was reliable enough, helping us identify inactive or non-existent email addresses. However, it did miss a few addresses that turned out to be invalid. While it improved our overall deliverability, I would have appreciated a higher level of accuracy.

Customer support from NeverBounce was decent, but not outstanding. They were responsive and provided some assistance when needed, but there were times when their responses lacked detail. It would have been helpful to receive more comprehensive guidance.

The interface of NeverBounce was user-friendly, making it easy to navigate and manage our email lists. Integration with our systems was smooth, and the available API was helpful for automation.

In terms of pricing, NeverBounce offers competitive plans. While it may not be the most affordable option, the value it provides is satisfactory.

Overall, NeverBounce is an effective email verification and cleaning service. It has its strengths in reducing bounce rates and improving deliverability. However, there is room for improvement in terms of accuracy and customer support. If you're looking for a decent option to enhance your email campaigns, NeverBounce is worth considering.

tried it yesterday for the first time, and got excellent results, went from +15% of hard bounce rate to 4%!!