Nevaeh Store Reviews 3,850

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,222 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that the jewelry is beautiful, durable, and often mistaken for real gold. Many appreciate that the items do not tarnish or rust, even with daily wear, making them suitable for sensitive skin. The designs are frequently described as stunning, elegant, and well-crafted, with many reviewers loving their purchases and planning to buy again. However, some customers experienced issues with orders not arriving, delayed deliveries, or receiving damaged items. A few also reported dissatisfaction with customer service, mentioning slow responses or a lack of resolution for product issues, particularly regarding a strict return policy for damaged goods.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the durability and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant frustration,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and issues.... See more

Customer service

People report ambiguous experiences with customer service, with some finding it very helpful, reliable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company is very reliable for it's merchandise..I have bought so many items from there... It's custom service is also very helpful and reliable..

Rated 5 out of 5 stars

I’ve bought so many items from Navaeh & their pieces are absolutely fabulous! I’ve recommended 3 ladies from office who can’t thank me enough for bringing them in on these beautiful gems! We all have... See more

Rated 5 out of 5 stars

I have bought many jewellery items from Nevaeh store ,from the first point of order to delivery is efficient . The quality of each item is beautiful and hard wearing . When I have worn certain piece... See more

Company replied

Rated 5 out of 5 stars

I've bought many jewellery items from yous, uts absolutely gorgeous, looks very expensive and you can wear it anywhere without it being damaged, even my family members have started to buy an... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

NEVAEH - SPELL IT BACKWARDS... We are a UK based online jewellery store creating and delivering premium quality jewellery whilst maintaining affordability. Neaveh’s sole focus is ensuring each and every customer is satisfied with quality, price, speed of delivery and durability of each order. Sustainability is extremely important to us so we ensure, where possible, only the most eco-friendly metals are used to create our products without compromising the quality of the product. Each piece we design is hand crafted with love, but most importantly with knowledge. We promise to stay on trend and deliver you the jewellery you really want.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

My go-to Jewellery Brand

This is honestly my go-to place for jewellery. I’ve been purchasing from them for years and they never disappoint. The quality is always amazing, the pieces last, and everything just feels so well made. Every time I order, I know I’m going to love what I get. Definitely a brand I trust and keep coming back to 💛

29 March 2026
Unprompted review
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Reply from Nevaeh Store

Thank you Safia for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Absolutely love the jewellery

Absolutely love the jewellery! Have tested it for a few months and just put another order through! Thanks for the great pieces!

29 March 2026
Unprompted review
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Reply from Nevaeh Store

Thank you Charan for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Great jewellery looks stunning on you

Great jewellery looks stunning on you, no allergies at all , water proof I would recommend it and I will get more definitely

18 March 2026
Unprompted review
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Reply from Nevaeh Store

Thank you Shirin for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

I've already bought this bracelet…

I've already bought this bracelet before but purchased it for a friend who loves it.
I've had mine on for a year and it still looks brand new.

29 March 2026
Unprompted review
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Reply from Nevaeh Store

Thank you Sophia for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Beautiful jewellery at a fraction of…

Beautiful jewellery at a fraction of the price compared to high end jewellery. I received a gift bracelet from my sister for my birthday. I couldn’t believe the quality and simplicity yet the quality stood out for me. I just had to order more pieces for myself

29 March 2026
Unprompted review
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Reply from Nevaeh Store

Thank you Samera for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

5 stsr

I really like your jewellery and design

29 March 2026
Unprompted review
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Reply from Nevaeh Store

Thank you Amreena for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

I recently got a necklace from Nevaeh…

I recently got a necklace from Nevaeh Jewelry and I’m honestly so impressed 🤍✨ I WEAR IT EVERYDAY and it still looks brand new, no tarnishing or dullness. AND it’s WATERPROOF I’ve been wearing it non-stop, like in the shower and everything, and it’s still looking brand new. No tarnishing, no weird colour change… nothing. It’s just one of those pieces that makes you look put together with no effort. I’ve already had people asking me where it’s from 😭

29 March 2026
Unprompted review
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Reply from Nevaeh Store

Thank you Lizzie for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 1 out of 5 stars

Terrible experience

Terrible experience. My order has not arrived yet and is past the expected delivery date. There has been no update regarding the delay in website, which is concerning. Please provide a status update as soon as possible.

22 March 2026
Unprompted review
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Reply from Nevaeh Store

Hi Yasaswini the delivery date is estimated please check your tracking for update it is on its way thank you Nevaeh Team x

Rated 1 out of 5 stars

Worst customer service

Just the worst customer service I have ever received. Ive placed over 22 orders with Neveah Jewelry. Ive even had my friends place orders. The lack of care is beyond disappointing. Im saddened by my experience with "JeJe". Im not even mad just more so saddened and disappointed. Sadly I will probably never order for them again. Lost 2 of my birthday orders and ignored my emails asking for help.

28 March 2026
Unprompted review
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Reply from Nevaeh Store

Hi Aisha we have looked into this for your personalised items and the update is they have been lost in transit so therefore we are processing a refund for you also we;d like to offer a 30% discount as a gesture of goodwill as your are one of our loyal customers and we appreciate your custom so sorry for your inconvenience thank you Nevaeh Team x

Rated 1 out of 5 stars

Absolutely the worst company to buy…

Absolutely the worst company to buy jewelry from. Horrible customer service horrible management team. They will ignore ypur emails and never send you your orders. They claim all my orders were "lost in transit" . But ignored my emails asking for an update. They only replied after I requested a refund SCAMMMM SCAMMMN

28 March 2026
Unprompted review
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Reply from Nevaeh Store

Hi Chris so sorry for the delay we have to investigate with couriers so we can move forward as you are aware a refund is being processed for you thank you for your patience and understanding Nevaeh Team x

Rated 5 out of 5 stars

Amazing jewelry

Amazing jewelry, amazing quality all the time! I have been purchasing from Nevaeh for years and they never fail to impress.

15 March 2026
Unprompted review
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Reply from Nevaeh Store

Thank you Monique for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 3 out of 5 stars

think twice before purchasing anything

The jewellery itself is nice quality, but delivery was 4 days later than promised.

A bit disappointed that the items didn't come with all pouches that required, especially since it's a gift. Usually, each piece comes with one, but not in this order.

Also, feels like there's a minimum purchase requirement (10 items) to get pouches - not ideal for those buying fewer items.

Customer service a bit slack especially when I have contacted in the past for the pouches so hopefully that's not a permanent change 😊.

Overall, good products but could improve on delivery and packaging."

26 March 2026
Unprompted review
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Reply from Nevaeh Store

Hi Saima so sorry you did'nt get all the pouches you should of got we will make sure this doesn't happen again with you thank you for letting us know Nevaeh Team x

Rated 1 out of 5 stars

Extremely poor customer service and…

Extremely poor customer service and company does not uphold consumer rights - do not buy from.
Received an item that was faulty (necklace, clasp was broken). As I had ordered a number of items I didn't notice the fault straight away approx 20 days post receiving items. Contacted Nevaeh, got automated responses back stating you have to inform them within 5 days if item is faulty for them to do anything after this they will do nothing. Contacted them multiple times they offered nothing other than a small discount next time I buy from them or they just ignored the messages completely. All I wanted was a replacement for the faulty item. The 5 days policy is not stated on the returns section of the website. Regardless this supposed policy infringes your consumer rights. Consumer Rights act states that if you receive any item faulty or not fit for purpose you have the right to a replacement or exchange from receipt of item up to 6 years. I have bought from this company multiple times and as a repeat customer would have expected better customer service. Do not use.

9 March 2026
Unprompted review
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Reply from Nevaeh Store

Hi Kirsty so sorry about your experience but you have passed the time frame for exchange however i'm happy to offer you a 30% discount to help with your experience thank you Nevaeh Team x

Rated 1 out of 5 stars

Disappointed

Have purchased few items from company however last one delivery was delayed which I was OK with however one of the bracelet I ordered when I tried on fell off after a few minutes looking at item when delivered was fine all I asked if if I could send the item back to be repaired or replaced company advised it'd over their 5 day return policy and I can repurchase with a discount feel very disappointed and will no longer order from the company again

16 March 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Hi Emma so sorry about your experience we would have happily exchanged if you'd have contacted us within the time frame and have also offered you a discount hope that helps thank you Nevaeh Team x

Rated 5 out of 5 stars

highly recommended

highly recommended

26 March 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Shana for your valued custom and loyal support it means alot to us Nevaeh Team x

Rated 5 out of 5 stars

Jewellery is amazing quality and durable

The jewellery quality is great and is very durable. I still wear the jewellery from my first order a year ago and it is in very good condition. Goes with all my outfits too

26 March 2026
Unprompted review
Nevaeh Store logo

Reply from Nevaeh Store

Thank you Michaela for your valued custom and loyal support it means alot to us Nevaeh Team x

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