Beautiful mirror and exceptional customer service. Very pleased with the purchase. The Customer Service team is very helpful and happy to assist in case you need it.
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See what reviewers are saying
I got a broken mirror. Eric Gu finally responded to my email, after I sent two emails & left a voicemail at number provided which no one answers, to ask if I wanted a replacement & now he hasn’t... See more
Company replied
Amazing Mirrors that are unmatched in quality! The customer service department was equally as stellar. Mary & Shaira went above and beyond to help us out and make sure we got the product we dreamed of... See more
Company replied
The mirror is stunning!!!! Such an amazing experience, shipping is fast even before expected date, if ur hesitant to buy don’t be and BUY!!! U won’t regret it, packaging is well put together and when... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Home Goods Store
- Mirror Shop
- Upholstery Shop
Written by the company
Neutypechic is one of leading brand in mirror industry with professional products and service. Neutypechic has over 10 years professional experience in Mirror industry, providing you with large mirrors, full length mirrors, deco mirrors, round mirrors, LED mirrors, etc.
Contact info
5005 Ontario Mills Pkwy, 91764, Ontario, United States
- 323 412 8766
- neutypechic@gmail.com
- neutypechic.com
Beautiful mirror and exceptional…
Beautiful mirror and exceptional customer service. Very pleased with the purchase. The Customer Service team is very helpful and happy to assist in case you need it.
25 July 2023
Unprompted review
Good product, poor shipment tracking
Delivery took significantly longer than listed online, and order information wasn’t updated until a week after placing the order. Couldn’t track the package until a few days before it was delivered.
17 May 2023
Reply from neutypechic.com
Thank you for your feedback. We appreciate your kind words about our product and apologize for any inconvenience caused by the delay in delivery and lack of order information.
We understand that timely delivery is essential, and we strive to ensure that our customers receive their orders in a timely manner. Unfortunately, due to unforeseen circumstances, your order experienced a delay, and we understand how frustrating that can be.
We are continually evaluating and adjusting our shipping processes to improve the delivery experience for our customers. Any feedback we receive helps us in this effort, and we appreciate you bringing this to our attention.
Please let us know if there is anything else we can do to improve your experience with our company. We value your business and want to earn your complete satisfaction.
Thank you for choosing our products, and we hope to have the opportunity to serve you again soon.
Still have not received my order.
11 May 2023
Reply from neutypechic.com
Dear Customer,
We regret to inform you that the first mirror we sent to you was damaged in transit, and we sincerely apologize for any inconvenience this may have caused. As per our email communication with you, a new mirror had been shipped to you as a replacement, and it was delivered on 5/31/2023.
We had sent you two emails and would like to follow up to ensure that everything is in good condition and that you are satisfied with the product. However, we haven't received a reply from you yet.
Please kindly let us know if there are any issues or concerns with the replacement mirror we sent. We are committed to providing you with a quality product and excellent service.
Thank you for your understanding and cooperation.
Best regards,
Rosy
Neutypechic
The second order
The first order. The mirror came shattered. I reported the problem and was issued a new one in stable condition. I love the mirror so thank you!
13 March 2023
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
The delivery was fast and the mirror is…
The delivery was fast and the mirror is absolutely beautiful
9 March 2023
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
GORGEOUS MIRROR
The mirror is stunning!!!! Such an amazing experience, shipping is fast even before expected date, if ur hesitant to buy don’t be and BUY!!! U won’t regret it, packaging is well put together and when I received it I was beyond excited stopped everything I was doing from how excited I was.
2 March 2023
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
Really good quality
Really good quality. Slow shipping but worth to wait for the products
24 February 2023
Reply from neutypechic.com
Dear client, thanks for your review. We will make greater efforts to supply better customer service and high quality products.
My FAVE Full-Body Mirror
The mirror I ordered is absolutely beautiful, excellent quality. I am super pleased with my purchase.
18 February 2023
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
Everything about neutypechic was…
Everything about neutypechic was absolutely great. No complains at all. Excellent service
16 February 2023
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
Great size and beautiful
31 January 2023
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
The mirrors are very good-looking
The mirrors are very good-looking, I bought five beautiful mirrors at once, very creative, there are many customers who ask me where I bought the mirror, I recommend them all.
6 February 2023
Unprompted review
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
Reply from neutypechic.com
Dear client, thanks for your review. We will make greater efforts to supply better customer service and high quality products.
Quality product and stellar service
Amazing Mirrors that are unmatched in quality! The customer service department was equally as stellar. Mary & Shaira went above and beyond to help us out and make sure we got the product we dreamed of. Thank you so much Neutypechic! We will definitely be returning customers.
23 January 2023
Unprompted review
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
5 Star Experience
I finally ordered the mirror that I’ve been wanting! It came fast, it was BEAUTIFUL and well made but had a small chip in it. I sent an email right away and they had another one out to me instantly. The replacement showed up two calendar days later and I have never had that kind of customer service with any type of home furnishings before. I am so so happy and I really appreciate that they fixed the problem so quickly!!
10 January 2023
Unprompted review
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
The mirror broke in mail and never…
The mirror broke in mail and never arrived. Wish they reached out to me about it but they were unaware. Customer service was good when I reached out. Sent a replacement. Beautiful mirror.
7 January 2023
Reply from neutypechic.com
Dear client, thanks for your review. We will make greater efforts to supply better customer service and high quality products.
Awesome fast service
Awesome fast service. Very professional. Overall I am one happy customer!
8 January 2023
Unprompted review
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
Reply from neutypechic.com
Sorry that you go through a bad shopping experience on Neutypechic.
The mirror was broken in transit, and we sent a replacement on Jan 9.
But unfortunately, the replacement was damaged in transit, too.
We do our best to package our products securely with the highest quality packaging materials. However, sometimes, things do still get damaged during the shipping process.
We issued a full refund for Order #4811 on Jan 19, 2023.
We do apologize for this inconvenience caused again. But if by any chance, we still want to offer you a satisfied mirror and service at the next time.
Love this mirror!!
Purchased this as a gift, and was thrilled to hear that it arrived in perfect condition and was just as expected! It's a beautiful addition to the recipient's entryway!
2 January 2023
Reply from neutypechic.com
Thanks for your good review. We are committed to offering better and better quality and service.
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