The helmet has been life changing for me. My chronic fatigue pain has reduced dramatically and I'm feeling the best I've felt in 20 years. I only gave you one less star because delivery was very slo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband has severe brain damage, he has had several strokes. I kept looking for something to help him, we started seeing improvements shortly after we started using this helmet. I can't... See more
Company replied
I’ve been using the Neuronic Helmet and have noticed a real difference. It’s been especially helpful for improving my sleep, calming stress, and supporting blood flow. I feel more balanced overall, wi... See more
Company replied
A great team of people who want to help people. Fabulous customer support, and a great product. Imagine how many older people could stay out of expensive, lonely nursing homes, if they used this simpl... See more
Company replied
Company details
Written by the company
Neuronic was founded with a singular focus: to keep the brain capacity in all stages of life high. We have set ourselves the goal to enhance and monitor the most important organ - the brain. We believe in a world without barriers - both within science and our minds. Neuronic devotes 100% of profits to advance the science and development of photobiomodulation, through an ongoing program of basic science and applied clinical trials
Contact info
8 The Green, STE R, 19901, Dover, United States
- +1 (321) 340-6733
- support@neuronic.online
- neuronic.online
4.4
Excellent
170 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Excellent phone support
I have only been using the Neuronic helmet for a couple of months but I feel that it's helping. The other day, I couldn't get the light to come on. I regret I don't have the name of the woman who helped me but she walked me through some possible fixes and it worked! Great phone support!
3 December 2025
Unprompted review
Reply from Neuronic
Thanks, we're glad we could help and that the helmet is working for you. I will let me colleague know that you appreciate her support.
They have been quick to respond to my…
They have been quick to respond to my inquiries about different things. I feel like they truly care and want to make sure you get the most out of the Neuronic.
3 November 2025
Reply from Neuronic
Hi Marilyn, thank you for your review, we wish all our customers get what they are looking for and we are always here to help!
Not impressed
Helmet seems ok. It was kind of beat up when I got it and the fitting pads in the front and back had come off and stuck to the plastic that had wrapped the helmet, thus were no longer usable. I inquired about getting some new padding but have yet to receive it. Have to just hold the helmet on right now while using it and it’s not very comfortable. Seems a bit ridiculous given the cost.
3 November 2025
Reply from Neuronic
Thank you for sharing your feedback, John. We’re sorry to hear about the condition the helmet arrived in and the inconvenience with the fitting pads — we understand how frustrating that would be. Replacement pads have been sent and should already be with you, and we hope this helps improve both comfort and fit. If you’re still experiencing any issues, please reach out to us at support@neuronic.online, and we’ll be happy to assist further.
I was notified of an issue and it was…
I was notified of an issue and it was easy to correct.
13 October 2025
Reply from Neuronic
Great!
Battery replacement
Oh, then the new battery I have not had any issues with the helmet.
13 October 2025
Reply from Neuronic
Happy to hear James!
The helmet will not connect to any…
The helmet will not connect to any device I've tried, and at this point I'm very frustrated that I cannot change the programs.
13 October 2025
Reply from Neuronic
Thank you for sharing your experience. We’re sorry to hear how frustrating this has been. Our team has reached out several times to try to assist and would still very much like the opportunity to help resolve the connection issue. Please contact us at support@neuronic.online so we can continue troubleshooting together and get this sorted for you.
After a month I ve purshed the…
After a month I ve purshed the neuronic, Ihave just received it. the delay is 0ne month so, my waranty is just 11 months not 12. furthermore I do not recomend UPS for delivering. Today I am going to start my journey with my device. .I"let you know later how it works.
30 September 2025
Reply from Neuronic
Hi Maritza, thanks for leaving a review on Neuronic. We're sorry the device took so long to get to you in Mexico, but we're glad it arrived. We are happy to let you know that the warranty will start from the date it arrived to you and not from the date of purchase! We hope you've been finding benefit in using the device. If we can help with anything, please do let us know.
Very happy so far!
So far, we love the helmet. It is super easy to set up and the directions are clear. The app is also very easy to set up and program. It has taken my mum some getting used to as she is less familiar with using apps in general, but we created a routine for her and she getting the hang of it. We look forward to hopefully seeing some progress after more long time use!
9 October 2025
Reply from Neuronic
Hi Tegan,
Glad to hear your mum is getting the hang of it now, we designed the option to create preset protocols for those who aren't so familiar with technology or apps.
Thank you for your review!
Wearing the helmet is not very…
Wearing the helmet is not very comfortable, when first got the helmet it came with adhesive pads that didn’t stick. I requested a replacement pad, and was sent a very thin pad that connects to back of helmet. Really no padding to the strip, it just covered up the back strap. So, I’m not happy with the discomfort wearing the helmet.
13 October 2025
Reply from Neuronic
Thank you for your feedback, Brian. We’re sorry to hear about the discomfort you experienced with the initial padding and understand how important proper fit is. A replacement pad has been sent, and we hope this improves the comfort and overall experience. If you’re still finding the fit uncomfortable, please reach out to us at support@neuronic.online, and we’ll be happy to help further.
Terrific Experience
Terrific Experience
Well-built product, easy to operate, and supportive staff.
1 October 2025
Reply from Neuronic
Thank you Dana!
I have been very impressed with my…
I have been very impressed with my light helmet. The people at Neuronic really care and know their stuff.
29 September 2025
Reply from Neuronic
Thank you, John!
Easy to order a replacement part and…
Easy to order a replacement part and quick delivery.
6 October 2025
Reply from Neuronic
Thank you, Keith!
The customer service has been…
The customer service has been wonderful.
Received timely delivery with confirmation, and love the positivity within your team.
1 October 2025
Reply from Neuronic
Thank you, Edward! Yes we have a passionate team here at Neuronic :)
Alyssa Made The Process Easy
Once Alyssa Igarta got involved and I was able to text and talk to her on the phone, my questions were answered and she had great info as to how we shoild be using the cap. She also explained what our power problem was trying to use the battery pack and gave me all info necessary to get a replacement battery pack. Alyssa has been great.
30 September 2025
Reply from Neuronic
Thank you so much for sharing, Robert.
Alyssa does a fantastic job indeed!
So far, so great!
So far, so great! I've bought helmets for 3 of my children's families. 3 more to go! They love the results!
29 September 2025
Reply from Neuronic
Incredible Allen!
Wishing you all the best - let us know if you have any questions!
Questionable tech
Questionable tech. Questionable experts. Battery broke immediately. The guidance is not great. The device itself made me feel poorly. Will most likely be sending it back.
29 September 2025
Reply from Neuronic
Thank you for sharing your feedback. We’re sorry to hear that your experience was frustrating. After you reported the battery issue, a replacement was sent promptly. We appreciate you giving it a try and taking the time to share your perspective, as this feedback helps us continue to improve our products and support.
Love the easy use of the helmet
Love the easy use of the helmet. Feel the increased focus from using it. Easy to get help. Really enjoying Neuronic.
22 September 2025
Reply from Neuronic
Thank you for your review, Donna. We hope you continue to see improvements with your focus and more.
I feel like I’m regaining parts of…
I feel like I’m regaining parts of myself. I love Neuronic.
19 September 2025
Reply from Neuronic
What a wonderful benefit to notice - thank you so much, Sandy!
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