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NEUROGENA.US Reviews 

259
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TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent construction and thoughtful design of the support gear, noting that these items effectively relieve persistent back and knee pain during daily activities. Consumers find the devices simple to operate and appreciate the responsive support team that quickly assists when questions arise. Though some people mentioned that shipping times can occasionally be quite delayed. A few other people also felt that sizing can be tricky, leading to frustrating return experiences and difficulties navigating the online system. Additionally, a small group of reviewers noted that certain braces felt overly tight or uncomfortable during prolonged wear.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting its comfort and effectiveness for... See more

Quality

Reviewers mention positive feedback about quality, noting that the items are well engineered and built to... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives respond quickly and... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences widely varying across the board.... See more

User experience

People report positive experiences with user experience, highlighting generally very good encounters and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been looking for a knee support that actually worked to help keep my knee in alignment and this knee sleeve is the one! My knee goes out to the side because of meniscus and anterior cruciate d... See more

Rated 4 out of 5 stars

I recently received my lumbar decompression device and have only used it for a couple of days. It feels good on my spine and I hope it will work as advertised. It's similar to the VAX system I previ... See more

Rated 3 out of 5 stars

I was double shipped an order and ive asked on multiple occasions that you would please send me a return authorization number and a return shipping label so that i could return the 2nd unopened parc... See more

Rated 5 out of 5 stars

Neurogena offers innovative, well-engineered products that relieve back and knee pain. I have had 4 back surgeries and 2 knee surgeries, so I welcome relief where I find it! The decompression device i... See more

Contact info

4.0

Great

TrustScore 4 out of 5

259 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(259)

232 reviews in the last 12 months

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Rated 4 out of 5 stars

The information on the product is good

The information on the product is good. The reviews are very good. The only problem we had was that we did not see any restrictions on using the product until we got the product. It said not to use the product if you had osteoporosis. That is what my wife has.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Neurogena offers innovation and kindness

Neurogena offers innovative, well-engineered products that relieve back and knee pain. I have had 4 back surgeries and 2 knee surgeries, so I welcome relief where I find it! The decompression device is miraculous! I use it for 30 minutes nightly and it has eliminated my daytime back pain. Thank you! The knee brace is so well engineered; when wearing it, my knee pain disappears. I found the back brace too bulky for my needs, but I admired its engineering and the Customer Service people issued a return label without any delays. Highly recommended company and products.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Upper posture and Lumbar braces

Purchased both the lumbar and upper back braces for a spinal fracture and bulged disc I had suffered from. Upper brace has been awesome for my incorrect posture and use it daily…especially when I am running low on energy.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

You have been very easy to work with and even though the product I purchased will not work for me I would not hesitate to purchase another product from you. Your return policy is extremely fair to the customer.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

This is a great company because they're…

This is a great company because they're willing to go the extra mile to make sure that their customers are satisfied. They respond promptly and are very considerate of their customers and how their product is able to help them.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

The product is well made

The product is well made unfortunately my injury was not one that could be fixed with decompression. Their customer service is superb and respond in a timely fashion

3 October 2025
Unprompted review

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