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neumann-mode.de Reviews 

453
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TrustScore 1 out of 5

1.2

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Company details

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Zentara Online was founded with the goal of making everyday life a little easier. We believe in quality, reliability, and the small details that make a big difference. Our team works every day to turn modern ideas into practical solutions – with passion, care, and a clear focus on what truly matters.

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1.2

Bad

TrustScore 1 out of 5

453 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 24 hours

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1.2

All reviews

(453)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered in June a €295 light fitting

Ordered in June a €295 light fitting. Constantly followed up. Company continually made ‘concerned’ responses.said was lost.would resend. Continually kept asking for delivery address. Responses are A.I .Now 5months. Definitely a scam. Do not be fooled by these theives.

10 June 2025
Unprompted review
neumann-mode.de logo

Reply from neumann-mode.de

Hello Susi,
we’re very sorry to hear about your experience. Please contact our support team directly at info@neumann-mode.de
with your order number so we can personally review your case and assist you right away.

Kind regards,
Customer Support – Neumann-Mode

Rated 1 out of 5 stars

The whole purchase is a disaster

The whole purchase is a disaster, I ordered a dress did not know their product comes from China, the dress is completely useless cheap material and cries on the body, the return policy is that the customer should return it which costs same as the dress itself and their customer service response is intendedly delayed so you cannot reach to the 30 days return policy. if I could I would give a 0 star

30 September 2025
Unprompted review
neumann-mode.de logo

Reply from neumann-mode.de

Hi Mohanna,
we’re sorry to hear about your experience and want to get this resolved quickly. Please email your order number to info@neumann-mode.de
so we can locate your order, review the case immediately, and assist with the next steps. If needed, feel free to email us again—we’ll prioritize your message and get back to you as soon as possible.
Kind regards,
Neumann-Mode

Rated 1 out of 5 stars

It's a scam

It's a scam. Their whole shipping is a drop shipping system from China. The quality is poor, the process of sending back items impossible. Please be highly aware of this scam.

12 September 2025
Unprompted review
neumann-mode.de logo

Reply from neumann-mode.de

Hello Christian,
we understand your concerns about shipping, quality, and returns. Please email us again at info@neumann-mode.de
and include “order X” so we can locate your case. We’ll review your case and try to assist you. We’ll get back to you shortly.
— Neumann-Mode Customer Support

Rated 1 out of 5 stars

Worst experience

If I could, I would give zero stars. Super bad quality in the products and the worst costumer service!

20 July 2025
Unprompted review
neumann-mode.de logo

Reply from neumann-mode.de

Hi Sina, we’re sorry. Please send your order number to info@neumann-mode.de
— we’ll take care of it and provide a solution.
Neumann-Mode

Rated 1 out of 5 stars

Very poor customer service

It took a very long time until I could pick up the parcel. Also it was unclear, where to pick it up. No response from the company. Very poor service.

5 September 2025
Unprompted review
neumann-mode.de logo

Reply from neumann-mode.de

Dear Dirk,
we are very sorry to hear that you experienced difficulties when picking up your parcel. To allow us to review the matter and assist you quickly, please send us another email including your order number to info@neumann-mode.de
. Our team will take care of it immediately.

Best regards,
Your Neumann-Mode Team

Rated 1 out of 5 stars

Very Bad Information updates regarding…

Very Bad Information updates regarding delivery. Never again.

1 August 2025
Unprompted review
neumann-mode.de logo

Reply from neumann-mode.de

Dear OG,

We’re sorry to hear that you were not satisfied with the delivery communication.

Please allow us to look into this matter for you. Kindly send us an email at info@neumann-mode.de with your order number, and our customer service team will be happy to assist you further.

Thank you for your time and understanding.
Best regards,
Your Neumann Mode Customer Service Team

Rated 1 out of 5 stars

Hands of!

Poor goods, poor communication, extremely unprofessional. Hands off.

27 July 2025
Unprompted review
neumann-mode.de logo

Reply from neumann-mode.de

Hi D T,
thank you for your feedback. We regret to hear that your experience did not meet expectations.

Please reach out to us at info@neumann-mode.de with your order number so we can review your case and assist you further.

Best regards,
Your Neumann-Mode Team

Rated 1 out of 5 stars

Cheap drop shipping company

Cheap drop shipping company. I bought a pair of pants that despite following the sizing guide, came too small. So I had to make a return. Turns out the return is to China. spent 30 euros to send it back (almost half the price the pants cost) and I have yet to get a refund.

14 February 2025
Unprompted review
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