NetXL Reviews 927

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and knowledge of the staff. Many people appreciate the prompt delivery of products and the overall smooth ordering process, noting that items often arrive quickly and as described. However, some customers also noted issues with delivery, specifically regarding delays, incorrect items, or problems with next-day delivery services. A few other people also felt that the after-sales service could be improved, mentioning difficulties with returns or replacements for faulty items.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers highlight the great quality... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness. Many... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being polite,... See more

Order

People report positive experiences with order. Customers consistently praise the quick and easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered unifi gear plus some cabling. Really good prices and super efficient service. There was a delay caused by the courier but support provided all explanation in a very friendly and polite way (t... See more

Rated 5 out of 5 stars

I have been struggling to set up a card reader in a church in a very poor reception area. Netxl have provided consistent advice and prompt delivery of items. Recently I thought that we had succeeded... See more

Rated 5 out of 5 stars

We are a new account holder for NetXL and were a little unsure of exact products to use. We reached out via email which was responded in a very timely manner by Rachel Poland, and since then she has b... See more

Rated 5 out of 5 stars

NetXL are an awesome company to do business with. A big shout out to Rachel who always provides a superb customer service. In fact, I requested a quote, which arrived at 5:28pm (less than a minut... See more


Company details

  1. Electrical Appliance Wholesaler
  2. Electrical Equipment Supplier
  3. Electronics Store
  4. Internet Shop
  5. Telecommunications Equipment Supplier

About NetXL

Written by the company

About NetXL

A trusted distributor of networking, IT infrastructure, smart technology and communications hardware, we're proud to offer you high quality products at competitive prices, best in-class delivery times and a service you can rely on.

We are passionate about the products we supply, and when you partner with us, our team is committed to go above and beyond to find the best solution for your needs.

With next day delivery until 7pm and a knowledgeable customer service team, we are proud to provide you with a seamless purchasing experience from decision making to after-sales support.

We are partnered with major global brands, including Ubiquiti, Draytek, TP-Link and Aruba to offer you the latest networking and WiFi equipment, not to mention leading smart home technology, security hardware, IP phones, and antennas.

Visit NetXL


Contact info

4.8

Excellent

TrustScore 5 out of 5

927 reviews

5-star
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Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I have always ordered all my networking…

I have always ordered all my networking gear from NETXL, as their prices are highly competitive and they offer a wide selection of products. Today, I contacted them for an update on my order and had the pleasure of speaking with Travis. He was extremely polite, helpful, and professional throughout our conversation. Travis answered all my questions, provided thorough updates, and went above and beyond to ensure I was well-informed. I am absolutely delighted with the outstanding service he provided and sincerely grateful for his support. Thank you Travis, for your exceptional assistance, you are truly a star.

16 June 2025
Unprompted review
NetXL logo

Reply from NetXL

Thank you for taking the time to leave your feedback. I'm super pleased to see Travis has looked after you so well :)

Rated 5 out of 5 stars

Absolutely amazing Service provided by…

Absolutely amazing Service provided by Liam Hearne
I've purchased all my items from NETXL for my new network. I haven't got much experience on networking. Liam has been really helpful and helping me select the right items and advise me on how it should all connect. Setting up the network from scratch was a breeze couldn't believe how easy it was and what an impact it's made to my business. Fantastic service thank you. Liam will certainly come back to you in the future for more items.

21 May 2025
Unprompted review
NetXL logo

Reply from NetXL

Thank you for your review! Pleased you've had a positive experience with us :)

Rated 5 out of 5 stars

Great service and technical knowledge.

I've used NetXL a couple of times and found their prices and service to be very good.
Needing some mobile network advice I contacted NetXL and Travis was very quick to reply.
Thank you Travis for your help and advice.
Despite the item I needed being out of stock, but available elsewhere, I was willing to wait for stock to arrive as good customer service deserves to be rewarded with an order.

14 May 2025
Unprompted review
NetXL logo

Reply from NetXL

Thank you for your review, look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Fast delivery and excellent service.

I ordered a router and an external antenna from NetXL. Unfortunately, the router turned out to be faulty - an issue clearly related to the manufacturer, not NetXL. Delivery was fast and within the expected timeframe. Due to the faulty router, I had to initiate a return, but thankfully the NetXL team was responsive and helpful throughout the entire process, replying the same day every time. The return went smoothly and without any issues.

I've kept the antenna and will be looking for a router with similar specs from a different manufacturer.

5 stars - the fault was with the product, not the excellent service from NetXL.

23 April 2025
Unprompted review
NetXL logo

Reply from NetXL

Thank you for your review! Pleased to hear you've had a seamless experience with the team :)

Rated 5 out of 5 stars

A pleasure doing business with the team

A real pleasure to do business with Travis and NetXL. Travis was incredibly patient and helpful in quickly understanding and finding the right solution, and at a lower cost than what I was originally planning on. I will definitely be doing business with Travis and NetXL going forward.

22 May 2025
Unprompted review
NetXL logo

Reply from NetXL

Thank you for taking the time to leave this lovely review!

Rated 5 out of 5 stars

Very impressed with Travis

Very impressed with Travis, needed to push a quote through fast, asked him to help me with trade pricing, he did and quote was raised within minutes not hours.

Thank you Travis & NetXL

21 May 2025
Unprompted review
NetXL logo

Reply from NetXL

Thank you for your review :)

Rated 5 out of 5 stars

Great

Great, very fast delivery.

1 May 2025
NetXL logo

Reply from NetXL

Thank you!

Rated 5 out of 5 stars

Highly recommend

Item in stock. Shipped fast. Kept me updated re delivery.

2 May 2025
NetXL logo

Reply from NetXL

Many thanks for the review!

Rated 5 out of 5 stars

Very helpful and quick

Very helpful initially with a quote and then progressing to an order. Order was processed quickly and shipped to us in a timely manner.

2 May 2025
NetXL logo

Reply from NetXL

Thank you :)

Rated 5 out of 5 stars

The best customer support on the planet

After poor support from another company, Liam and the NetXL team were a breath of fresh air: Excellent advice, patience of saints and ready to explain and explain and solve. I had (for me) a complicated network and hardware system to setup and I could not have done it without Liam. A very very happy customer, and will recommended NetXL to all my contacts.

22 April 2025
Unprompted review
NetXL logo

Reply from NetXL

Thank you for sharing your experience! I'm glad Liam was able to look after you!

Rated 5 out of 5 stars

Amazing and Reliable Service

Josh & the team were incredibly helpful and accommodating on a large and complicated order. There were no complaints when the order changed, and their swift responses meant there were no delays from their side. Even calling me if there were issues to ensure I received the message in a timely manner.

Really appreciate the effort and attention to detail in their service, will continue to use NetXL as a favourited supplier.

17 April 2025
Unprompted review
NetXL logo

Reply from NetXL

Thanks for the review, we're always happy to help!

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